Course : ITIL® 4, Strategist: Direct, Plan & Improve: Certification

Practical course - 3d - 21h00
Ref. ITN - Price : 1980 € E.T.

ITIL® 4, Strategist: Direct, Plan & Improve: Certification






INTER
IN-HOUSE
CUSTOM

Practical course in person or remote class
Disponible en anglais, à la demande

Ref. ITN
  3d - 21h00
1980 € E.T.






Teaching objectives
At the end of the training, the participant will be able to:
Understand the key concepts: Direct, plan, and improve
Learn the role of governance, risk, and compliance (GRC)
Master the key principles and steps of continuous improvement
Take steps and generate reports
Prepare for the ITIL® 4 DPI exam and take it

Certification
The certification exam is given in French. Training delivered in French.
Remote certifications
See the certifier’s official documentation for the list of prerequisites for completing the online certification exam.

Practical details
Teaching methods
This course involves active, participatory learning. ITIL® concepts are explained, illustrated through feedback, and enhanced with group discussions.

Course schedule

1
Key concepts in ITIL® 4

  • Main terms (direct, plan, improve, risk, etc.).
  • Differences between main concepts (vision/mission, etc.).
  • Relationships between the main concepts and DPI (Direct, Plan, and Improve).

2
Direct and plan

  • Cascade goals and requirements.
  • Define effective policies, controls, and guidelines.
  • Place decision-making authority at the correct level.

3
Governance and risk

  • The role of governance, risk, and compliance (GRC).
  • Risk and risk management in DPI.
  • Impact of governance on DPI.
  • Sufficient, non-excessive controls.

4
Continuous improvement methods

  • The ITIL® continuous improvement model and SVS (Service Value System).
  • Methods and techniques for continuous improvement.

5
Organizational change management (OCM) methods.

  • Identifying and managing stakeholders.
  • Establishing effective communication channels.
  • Developing effective interfaces across the value chain.

6
Methods of measurement and reporting

  • Defining indicators and measurements to support goals.
  • Types of measurement.
  • Key performance indicators (KPI).
  • Balanced scorecard.

7
Direct, plan, and improve (DPI)

  • Direct, plan, and improve value streams and practices.
  • Differences between value streams and practices.
  • Their impacts on DPI.
  • Methods and techniques for value streams and DPI practices.

8
Preparing for and taking the ITIL® 4 DPI exam

  • Questions/answers between participant and trainer.
  • Mock exam and group correction. Tips for the exam.
  • Review of the ITIL® 4 DPI program.
Exam
The exam is multiple-choice: 40 questions in 90 minutes (113 minutes if English is not the candidate’s native language) If at least 70% of the answers are correct (28 right answers), the exam is passed.


Customer reviews
4,1 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
BENJAMIN C.
12/01/26
4 / 5

Slide fort dense, beaucoup de théorie
BRENDA G.
12/01/26
3 / 5

Formateur qui a de l’expérience dans la formation mais pas sur le terrain ou sur l’informatique pour développer des cas concrets, il donnait des exemples de la vie personnelle (bricolage, besoin d’aller au musée) Il avait également des tics de langage ("enfin bon", "hein" à la fin de chaque phrase) ou utilisait des mots vulgaires: j’ai merdé, c’est con, j’ai dit une connerie ...
ELIAS E.
10/12/25
5 / 5

Formation très interessante et correspondant à mes besoins actuels. Plus de cas concrets of exercices pratiques seraient la bienvenue



Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class

Dernières places
Date garantie en présentiel ou à distance
Session garantie

REMOTE CLASS
2026 : 3 Mar., 1 Apr., 1 Apr., 12 May, 10 June, 10 June, 8 Sep., 21 Sep., 21 Sep., 17 Nov., 30 Nov., 30 Nov.

PARIS LA DÉFENSE
2026 : 1 Apr., 10 June, 21 Sep., 30 Nov.