The training and skills medium
Creativity is the ability to generate new, original and relevant ideas, whether conceptual, practical or artistic. It enables us to come up with innovative solutions, to get round obstacles, to transform a constraint into an opportunity and to reinvent ourselves in a constantly changing world.
Active listening is a communication technique that involves listening attentively to the other person, without interrupting, showing interest and rephrasing to confirm understanding. It implies openness, empathy and non-judgement.
Empathy is the ability to put oneself in another person's shoes, to perceive and understand their emotions, needs and concerns, without necessarily sharing them. It enables us to adopt a sympathetic listening posture and to decode verbal and non-verbal emotional signals.
Initiative is the ability to act proactively, putting forward ideas and anticipating needs or problems without waiting for explicit instructions. This implies showing boldness, autonomy and a certain sense of responsibility, while taking into account the collective framework.
Stress management is the ability to recognise, understand and regulate one's emotional and physiological reactions to pressure, change or a situation perceived as threatening. It involves working on yourself, your thoughts, your body and your environment to maintain your balance and performance.