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Course : Managers: Preventing and managing conflicts

Practical course - 2d - 14h00 - Ref. COF
Price : 1590 € E.T.

Managers: Preventing and managing conflicts


Average of customer reviews Average of customer reviews Average of customer reviews Average of customer reviews
4,7 / 5

Required course



INTER
IN-HOUSE
CUSTOM

Practical course in person or remote class
Disponible en anglais, à la demande

Ref. COF
  2d - 14h00
1590 € E.T.
En option :
Dynamique.Model.Bean_FormationOption
Certification : 290 € H.T.

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Practical details
Sharing experiences, discussing practices.

Course schedule

1
Identifying different types of conflicts

  • Getting to know various sorts of conflicts, their reasons and mechanisms
  • Understanding where conflicts come from, how they develop and how they are provoked or amplified
  • Determining what constitutes conflicts and their real causes
  • Assessing what is at stake for each partner in conflict situations
Exercise
group discussion : solutions and presentation of best practice.

2
Solving underlying conflicts

  • Anticipating conflicts : Revealing your team’s needs ; Listening to their expectations
  • Improving your self-assertiveness : Understanding and accepting your team members’ emotions as well as your own.
Exercise
video role-play : being more assertive to solve conflicts more efficiently. Group debriefing session.

3
Solving direct conflicts

  • Discovering regulation techniques : Leading mediation sessions : asking questions and listening in a neutral way ; Repea
  • Avoiding direct conflicts : Defining strategies and determining realistic options ; Reaching a consensus, offering the b
  • Dealing with after-conflict phases : After the crisis, analysing the conflict causes and evolution ; Taking stock of you

4
Dealing with specific conflicts

  • Facing violent conflicts : Getting over relational dead ends ; Dealing with difficult personalities: angry people, syste
  • Mastering conflicts in specific management situations : Appraisal interviews ; Situations in which delegating responsibi


Options
Certification : 290 € H.T.

Customer reviews
4,7 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
BAPTISTE B.
29/10/26
4 / 5

The slides aren’t always very legible
CÉLINE T.
29/10/26
4 / 5

Very good, comprehensive. I would have liked to spend more time on each topic – perhaps a three-day course. However, the number of trainees should not exceed six to ensure that discussions are meaningful and take place in an atmosphere of trust.
PASCAL E.
29/10/26
5 / 5

A good balance between theory and practical examples

> Show more comments


Publication date : 07/16/2024


PARTICIPANTS


PREREQUISITES


TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.

ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.

TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.

TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.

ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.

This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.


This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.