Public sector
Civil service, public procurement, management, HR and digital transformation: what skills would you like to develop to better meet users’ expectations and regulatory requirements? Public procurement, public finance, project management, user relations and preparation for competitive examinations: ORSYS training courses support staff, managers and professionals across the three sectors of the civil service – central government, local government and the NHS.
AI for the public sector
AI training courses for the public sector enable participants to identify useful applications of artificial intelligence and to design digital services that are accessible to all. You will also develop your skills in digital accessibility, compliance and the design of content and services that can be used by all audiences. ORSYS supports you in exploring AI tools and use cases for public sector staff, improving processes and enhancing the quality of service for users.
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Civil Service
Training programmes specifically designed for the civil service enable you to better steer public policy, manage resources and ensure sound administrative practices. ORSYS supports you in the management and steering of activities, public budget and accounting management, management control and the monitoring of performance dashboards. You will also develop your skills in human resources, performance reviews, the management of contract staff, workforce planning, payroll and industrial relations. Whether you are a civil servant, a public sector manager, an HR manager, an administrator, a senior civil servant or involved in a public sector project, choose the training course best suited to your role.
Hospital civil service
Training programmes specifically designed for the public hospital sector enable you to manage healthcare facilities, support staff and improve the quality of service provided to patients and service users. ORSYS supports you in hospital management, budget and accounts management, human resources, health and safety, and quality assurance. You will also develop your skills in patient relations, coordinating healthcare teams, welcoming service users, managing difficult situations and social dialogue. Whether you are a director, healthcare executive, manager, HR manager, healthcare professional or hospital staff member, choose the training course best suited to your role.
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Local civil service and elected representatives
Training programmes tailored to local government and elected representatives enable participants to lead local authorities, support teams and meet the needs of local communities. ORSYS supports you in public finance and accounting, local government management, human resources, public relations and training for elected representatives. You will also develop your skills in town planning, land management, regional development, the functioning of local authorities, social dialogue and the management of public projects. Whether you are a local elected representative, a local authority officer, a manager, an HR manager, an administrator or a regional development professional, choose the training course best suited to your role.
Procurement and public contracts
Public procurement, public purchasing and public contracts: understanding the rules, ensuring procedures are sound and effectively managing every stage, from preparing calls for tenders to the execution of contracts. ORSYS training courses cover regulations, negotiation, drafting contractual documents, monitoring service delivery, works contracts, IT procurement, sustainable procurement, contractual risks and Chorus Pro. These courses are aimed at public procurers, lawyers, contract managers, civil servants and businesses working with the public sector.
Reception and customer relations
Training in reception and customer relations helps to improve the quality of service, facilitate communication and respond effectively to the public’s expectations. You will also develop your skills in adapting your approach to different audiences, explaining procedures and helping to build a relationship of trust with members of the public. ORSYS supports you in face-to-face and telephone reception, communicating with members of the public, managing difficult situations and drafting clear professional documents.