Course : Quality, awareness and implementation
Practical course - 2d
- 14h00 - Ref. DMQ
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 | Define quality objectives in line with corporate strategy |
| Plan and manage the various stages of the quality approach |
| Involve the company's various stakeholders in the process |
| Communicating to overcome resistance to change |
Intended audience
Quality managers, Quality project managers, process pilots and all those involved in implementing a Quality approach in their company.
Prerequisites
No special knowledge required.
Practical details
Hands-on work
Theoretical input and feedback. Case studies and practical work.
Course schedule
1 Implementing a quality approach: challenges and conditions
- Understand the quality approach and its aims.
- Understand the challenges of a quality approach.
- Evaluate the degree of motivation of General Management and the appropriateness of the project.
- Determine the expectations of internal and external partners: employees, customers, suppliers, partners...
- Identify the strengths and weaknesses of your approach.
Hands-on work
Carry out a feasibility analysis of the quality approach in your company.
2 Taking stock
- Understand the importance of the initial assessment: aims, objectives and challenges.
- Carry out a preparatory diagnosis of the company's quality project: methods, tools, planning...
- Write the diagnostic report and suggest areas for improvement.
- Structuring the action plan.
- Submit your project to General Management.
Hands-on work
Definition of a standard format for quality diagnostics.
3 Managing a quality approach project
- Prepare the project and define the roadmap with management. Formalize the approach.
- Identify available resources and the means required to carry out the project.
- Define project organization and plan milestones.
- Determine the project progress measurement system.
- Draw up a communication plan for the project.
Hands-on work
Definition of a quality project management plan for a fictitious company. Development of a communication plan.
4 Overcoming resistance to change
- Identify the types of resistance to change and methods for overcoming them.
- Identify the factors facilitating successful change and know how to highlight them.
- Use the right communication levers and know how to sell your project.
- Provide support for change throughout the project.
Hands-on work
Identify the types of resistance to change in your company.
Customer reviews
4,7 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
LINDA M.
15/10/26
5 / 5
I enjoyed the training course because of the trainer’s expertise and professionalism. Although she was not initially familiar with our way of working, she was able to adapt to our environment and take our specific circumstances into account to ensure the training was relevant and tailored to our needs.
DIANE G.
15/10/26
5 / 5
A very good training course. Catherine was able to adapt to the specific needs of our medical group. Her approach is very clear and well illustrated. She was able to answer our questions and guide us on how to improve our practice.
CHRISTINE B.
15/10/26
5 / 5
I had some preconceptions about the training course based on feedback from colleagues. In the end, I’m delighted with this course, both in terms of the content and the trainer. The quality of the topics, the time set aside for our questions, and the answers provided. I’m keen to implement this approach within our quality team, and I hope our management will provide us with the necessary resources to do so.
Publication date : 02/12/2024
PARTICIPANTS
Quality managers, Quality project managers, process pilots and all those involved in implementing a Quality approach in their company.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Quality managers, Quality project managers, process pilots and all those involved in implementing a Quality approach in their company.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.