Course : ITIL® 4 Specialist, Create, Deliver and Support: Certification
Practical course - 3d
- 21h00 - Ref. ITH
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 | Plan and build a value stream to create, deliver, and support a service. |
| Create, deliver, and support services. |
| Prepare for and take the ITIL 4 Specialist CDS certification exam |
Certification
The certification exam is given in French. Training delivered in French.
Remote certifications
See the certifier’s official documentation for the list of prerequisites for completing the online certification exam.
Practical details
Teaching methods
This course involves active, participatory learning. ITIL® concepts are explained, illustrated through feedback, and enhanced with group discussions.
Course schedule
1 Organization, people and culture
- Organizational structure.
- Building effective teams.
- Developing team culture.
- Integrated/collaborative teams.
- Capabilities, roles, and skills of the team.
- Managing employee satisfaction.
- Shift Left approach. Planning and managing resources in the SVS.
2 Technologies and information
- Tools, integration and data sharing.
- Reporting and advanced analytics.
- Collaboration and workflow.
- Process automation.
- Artificial intelligence and machine learning.
- Continuous integration, delivery, and deployment (CI/CD).
- Value of an effective information model.
3 Value stream and developing a new service
- Value stream/value chain for a new service.
- Designing the service.
- Software development and management.
- Deployment management.
- Version management.
- Validating and testing the service.
- Activating the change.
4 Value stream model for restoration of a live service
- How to provide support.
- Service desk.
- Incident management.
- Problem management.
- Knowledge management.
- Service level manager.
- Monitoring and managing events.
5 Prioritizing and managing work
- Coordinating, ranking, and structuring work and activities.
- Managing work in the form of tickets and backlogs.
- Sourcing and construction considerations.
- Subcontractor considerations: Service integration and management (SIAM) options.
6 Preparing for and taking the ITIL® 4 CDS exam
- Review of the ITIL® 4 CDS program.
- Questions/answers between participant and trainer.
- Mock exam and group correction. Tips for the exam.
Exam
The exam is multiple-choice: 40 questions in 90 minutes (113 minutes if English is not the candidate’s native language) If at least 70% of the answers are correct (28 right answers), the exam is passed.
Customer reviews
3,9 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
RAPHAELLE B.
09/09/26
4 / 5
The trainer has a thorough grasp of the subject matter and is skilled at facilitating the sessions. The quizzes included throughout the course added a dynamic element; in fact, I would have liked to see more of them to help consolidate what we’d learnt. One challenge was the sheer volume of information to work through in the course materials; it would be useful to highlight the fundamental ITIL concepts more clearly and explore them through a series of examples. Source, authors,
ZINEB R.
09/09/26
4 / 5
Too slow
MYRIAM C.
09/09/26
5 / 5
The trainer ran the course very well: they were energetic, keen to listen to our experiences on the topics covered, took the time to answer questions, adapted to each individual, and went out of their way to ensure everyone felt at ease and passed the exam. The organisation of the schedule and timetable was fine.
Publication date : 02/16/2024
PARTICIPANTS
PREREQUISITES
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
PREREQUISITES
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.