Course : Active Listening for Better Communicationeffective stance and techniques
Practical course - 2d
- 14h00 - Ref. EQU
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 | Increase your relationship efficiency in communication situations |
| Understand the basics of active listening |
| Observe and choose suitable communication channels |
| Get in sync with the other person |
| Use active listening tools for your professional meetings |
Intended audience
Anyone who wants to increase their listening skills to facilitate professional exchanges.
Prerequisites
No particular knowledge.
Practical details
Hands-on work
Real-life scenarios and practice sessions. Collective analysis followed by participatory discussions.
Course schedule
1 Understand the basics of active listening
- Different levels of stress.
- Keys to improving your listening stance.
- Challenges and limits of active listening.
- Assessing your style and listening skills.
- Six attitudes of listening.
Exercise
Self-diagnosis of your own listening abilities. Feedback.
2 Listening to yourself to gain a better position in a win-win relationship
- The notion of needs.
- Difference between need and demand.
- Practicing listening to yourself using the self-empathy technique.
- How to phrase a request.
Exercise
Practicing the self-empathy technique. Group debriefing on habits put to use.
3 Listening to the other person to earn their trust
- Setting basic rules in the relationship.
- Observing and adapting to the person you’re speaking to (verbal and non-verbal).
- Getting in sync with the other person.
- Choosing suitable communication channels.
- Agreeing to disagree, validating the other person's emotions.
- Remaining available for them.
Exercise
Practicing getting in sync. Collective debriefing.
4 Learning active listening tools
- Developing congruence between your verbal and non-verbal communication.
- Incorporating different rephrasing techniques.
- Giving signs of recognition and appropriate feedback.
- Using silence effectively.
- Reconciling listening and note-taking.
Exercise
Role-playing: Putting active listening into practice. Collective debriefing.
5 From active listening to effective relationships
- Setting a clear goal.
- Mastering the steps of the meeting.
- Questioning and influencing with integrity.
- Knowing how to conclude the meeting.
Exercise
Role-playing: Simulations of professional listening situations. Collective debriefing.
Customer reviews
4,7 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
MAUD V.
18/06/26
4 / 5
This training course was interesting, but it wasn’t entirely in line with my role and my expectations. I was expecting more of a course on active listening in the context of interactions with a client or member. As a result, the exercises and explanations focused heavily on interpersonal relationships within the same team. However, I learnt a great deal from this course on a personal level and I’m glad I took it.
BENJAMIN C.
18/06/26
5 / 5
Very interesting
MOSTAPHA Z.
18/06/26
5 / 5
The content meets my expectations
Publication date : 06/13/2024
PARTICIPANTS
Anyone who wants to increase their listening skills to facilitate professional exchanges.
PREREQUISITES
No particular knowledge.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Anyone who wants to increase their listening skills to facilitate professional exchanges.
PREREQUISITES
No particular knowledge.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
Dernières places
Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.