Vous avez déjà un compte client ORSYS
Se connecter
Vous êtes nouveau chez ORSYS
Créer un compte
Vous ne souhaitez pas créer de compte
Poursuivre sans me connecter

Course : Self-affirmation and assertiveness

Self-affirmation and assertiveness


Average of customer reviews Average of customer reviews Average of customer reviews Average of customer reviews
4,7 / 5


By the end of the program participants will be able to: identify ways of building self-esteem and developing confidence, practice the Art of Saying No, increase confidence handling difficult behaviour in others, use appropriate and effective techniques for staying ?in control' and aiming at a positive outcome in a variety of sensitive and difficult situations.


INTER
IN-HOUSE
CUSTOM

Practical course in person or remote class
Available in English on request

Ref. ASO
  2d - 14h00
Price : 1570 CHF E.T.

Download in PDF format

Share this course by email




By the end of the program participants will be able to: identify ways of building self-esteem and developing confidence, practice the Art of Saying No, increase confidence handling difficult behaviour in others, use appropriate and effective techniques for staying ?in control' and aiming at a positive outcome in a variety of sensitive and difficult situations.



Intended audience
Anyone who needs to master the principles and practices of effective, assertive communication.

Prerequisites
Speaking english fluently

Practical details
Self-diagnosis, testing. Active scenarios. Role-playing. Sharing experiences. Personalized debriefing.

Course schedule

1
Your dominant behavioural style

  • Self-assessment.
  • Identifying strengths and areas of improvement.
  • Developing assertiveness skills.
  • Your personal plan for success.
Exercise
Assertiveness questionnaire, self-evaluations.

2
Assertive behaviour

  • Understanding assertiveness and how it differs from aggressive and passive or submissive behaviour.
  • Analysing the 7 main components for effective and assertive communication.
  • Active Listening and Responding.
  • Tuning your non-verbal communication.
  • Creating empathy.
  • Effective questioning.
Exercise
Interactive Cases: Role-play situations. Group discussion.

3
Giving and receiving constructive criticism

  • Dealing with fear, criticism and unfair or threatening behaviour.
  • Best practices for giving and receiving constructive feedback.
  • Creating Win-Win situations.
  • Setting positive boundaries.
  • Assertiveness Behaviour Model: DESC.

4
Practicing the Art of saying No

  • Asking for what you want to meet your needs.
  • Influencing others without manipulating.
  • Expressing messages, opinions and thoughts clearly and accurately whilst respecting the rights of others.
  • Reducing stress level.
  • Managing time more effectively.
  • Closing conversations.
  • Gaining increased confidence physically and vocally.

5
Handling conflict assertively

  • Dealing with aggressive behaviour and offering an alternative to conflict.
  • Managing your emotions in stressful situations.
  • Applying models and tools to manage conflict and achieve resolution.
  • Adopting different interpersonal communication styles.
  • Gaining respect and enjoying greater self-esteem.
Exercise
Role-play situations.


Customer reviews
4,7 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed. (Translated by Deepl)
KONG MIKAEL W.
18/12/25
5 / 5

La formation s’est tenu dans un cadre bienveillant. Les aspects à aborder sur 2 jours ont été abordés sans déborder. Bon équilibre entre théorie et pratique.
NICOLAS D.
18/12/25
4 / 5

Très bien,utile
NANS M.
18/12/25
4 / 5

Formation complète et intéressante avec à la clef des outils / méthodes applicables directement dans son quotidien.

> Show more comments


Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class

Dernières places
Date garantie en présentiel ou à distance
Session garantie