At the end of the training, the participant will be able to:
Identify your role and responsibilities as a line manager
Adapting your managerial style to situations
Get employees involved and feeling committed
Develop the team members' autonomy to motivate them
Manage difficult situations
Course schedule
1
Roles and missions of the direct manager
Knowing your role, missions, and objectives.
Developing managerial expertise: Distinguishing technical skills and managerial skills.
Discovering the added value of a direct manager.
Restoring the importance and role of humanity in the managerial function.
Hands-on work
Group discussions and in large groups, case studies.
2
The power of the direct manager
Identifying sources of power.
Knowing the constraints and limits of power.
Understanding relationship mechanisms and power games between manager and employees.
Developing your authority and leadership: Balancing firm decisions and relational flexibility.
Getting your employees to commit to the department's/company's values, decisions, and projects.
Getting employees involved and instilling mutual trust: Group and individual management tools.
Hands-on work
Individual thinking through reverse perception.
3
Effective behavior: Situational management
Basic principles, objectives, advantages, and limits of different management styles.
Identifying your style: Self-assessment and case study.
Improving and adapting your style to different situations, contexts, and employees.
Hands-on work
Individual self-diagnosis of your dominant style based on standard case studies.
4
Developing employee autonomy
Understanding autonomy mechanisms: Skills and involvement.
Measuring employee autonomy.
Identifying and acting on motivation drivers.
Hands-on work
Individual interview scenarios.
5
Recognizing successes to encourage others
Understanding the failure or success spiral.
Recognizing successes to encourage others.
Positioning yourself as a facilitator of successes.
Using effective signs of recognition.
Hands-on work
Impact study of signs of recognition through reverse perception.
6
Difficult situations
Understanding how conflicts began and taking a step back.
Learning how conflicts escalate.
Better managing your own emotions, thoughts, and tensions.
Hands-on work
Role-playing of concrete cases provided by participants.
Customer reviews
4,8 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
FRANCK D.
02/11/26
5 / 5
A very interesting and rewarding training course; the discussions and role-plays were very constructive.
LAURE L.
02/11/26
4 / 5
A very intensive course in theory, but more practical work is needed
CLÉMENT R.
02/11/26
5 / 5
Very comprehensive and enriching
AMANDINE D.
02/11/26
5 / 5
A brilliant course – I’ve learnt loads of things that I’ll try to put into practice in my day-to-day life.
JEAN-MARIE S.
02/11/26
5 / 5
Theoretical content linked to practical examples
FRANCK C.
02/11/26
5 / 5
Alexandra immediately put us at ease and helped us build a solid foundation for dealing with any difficulties we might encounter. The discussions were relaxed and open. Alexandra was able to adapt to each person’s level to provide answers tailored to every participant.Thanks to Françoise for her support during these three intensive days ;)
ISABELLE E.
12/10/26
5 / 5
Three action-packed days, with a good balance between theory and practice. Perhaps at the end of the course, given that we cover so much ground, a summary of what’s useful and when.
JULIEN L.
12/10/26
5 / 5
A very interesting course, which met my expectations
OLIVIA A.
12/10/26
5 / 5
A brilliant speaker, an excellent teacher, kind, a good listener and focused on practical matters.
LÉODRUP E.
12/10/26
5 / 5
Excellent. The training was well-run, interspersed with anecdotes relevant to the topics covered, which helped us to better relate the manager’s roles, powers and responsibilities to our respective professional situations.
VIRGINIE M.
12/10/26
5 / 5
I was very pleased with the ‘front-line manager’ training course. The content was interesting, with a very good balance between theory and practical work. The whole course was made effective by an engaging and attentive trainer.
LUCAS B.
12/10/26
5 / 5
Very interesting! I think it might be worth discussing management across different generations (Generation Z, Millennials, etc.)
PIOTR T.
12/10/26
5 / 5
An interesting, constructive, educational and fun format.
FRÉDÉRIC M.
12/10/26
5 / 5
Excellent facilitation and good resources
VIRGINIE A.
12/10/26
5 / 5
A very energetic and caring person. I learnt a great deal over those three days.
DEKEYSER MARIE HELENE M.
12/10/26
4 / 5
Good overall. We’ve come away with loads of useful tools.
RACHID N.
12/10/26
5 / 5
The content was very informative and met my expectations. Thank you to our trainer, who shared her knowledge and skills with great enthusiasm. The training content enabled me to gain a better understanding of frontline management, with a particular focus on listening to others, listening to understand and questioning my own assumptions.It helped me analyse my own expectations, improve communication with my colleagues and ensure we can work in a positive environment.
ERWAN B.
12/10/26
5 / 5
A comprehensive training programme tailored to the audience. A good balance between practical exercises and theory. High levels of engagement, with the trainer’s ability to engage and adapt to each participant.
MARIE R.
12/10/26
5 / 5
A comprehensive and balanced training programme. The key areas are covered and we have all the tools we need to be a hands-on manager
CHRISTIAN M.
14/09/26
5 / 5
This training course is very well structured
FATIMA B.
14/09/26
5 / 5
I really enjoyed the practical exercises; perhaps a little more time could have been spent on the theory as well, but it was a very rewarding and informative experience, with good participation from the group.
ALEXANDRE H.
14/09/26
5 / 5
The content is both comprehensive and concise, which helps to hold the participants’ attention throughout the entire training session. What’s more, it allows for discussion and the sharing of experiences amongst all participants. Of course, without such a skilled trainer to lead the session, it wouldn’t have had the same impact! In short, the feedback has been overwhelmingly positive!
DEENEESH M.
14/09/26
5 / 5
Very concise, without too many details that might make the subject harder to understand
MATTHIAS V.
14/09/26
5 / 5
A very well-structured and fascinating training course, led by an attentive and knowledgeable trainer
KAMEL M.
14/09/26
5 / 5
Interesting, but the programme is a bit packed
VINCENT M.
14/09/26
5 / 5
As far as I’m concerned, the content and teaching methods were very satisfactory.
BRAHIM R.
14/09/26
4 / 5
A very interesting training course, with a lot of material to take in but very rewarding, featuring interaction between the trainers and interesting role-plays.
SIMON C.
14/09/26
5 / 5
A very informative course; we went through lots of scenarios with Sylvie. It will be a great help in the future.
PATRICE A.
10/08/26
5 / 5
All the explanations, information and exercises were very comprehensive...
AURÉLIEN C.
10/08/26
5 / 5
Dine covered every topic thoroughly. This enabled me to learn a great deal about management and how to present myself. Dine was a very attentive listener and helped me see quite a few issues in a different light. A caring person who really got me on board with every topic. I LOVED it
DAMIEN C.
10/08/26
5 / 5
Overall, as far as the training aspect is concerned, there is nothing in particular to report: everything went very smoothly. Dine took our specific challenges and our working environment fully into account in order to tailor her approach and work effectively on each of the points covered.
AMÉLIE G.
06/07/26
5 / 5
Practical exercises that are very popular
THIBAUT Q.
06/07/26
5 / 5
A good course resource with good exercises
CYRIL S.
06/07/26
5 / 5
Lots of discussion, not much reading of the documentation, hands-on training
CLAIRE B.
06/07/26
5 / 5
A very interesting and enriching training course which provided an overview of management in general, whilst also addressing management from a personalised perspective.
SANTOS SARAH D.
06/07/26
5 / 5
It was really practical – we were able to talk about practical, hands-on stuff. I’m leaving with a treasure trove of information. I’ve learnt a lot about myself.
CARINE A.
06/07/26
5 / 5
A very interesting and enriching training course. It helped me understand the main role of a line manager and how best to support my team, as well as how to fostermy staff’s autonomy. Having been a manager for over 20 years without any prior training, this course has enabled me to reflect on my own approach and realise that I must first work on myself
QUENTIN D.
06/07/26
5 / 5
A really enjoyable and informative training session! Having just five of us meant we were able to engage in a lively discussion.
CLAIRE D.
27/05/26
5 / 5
The content was very comprehensive, with plenty of advice and best practices included. It was always well contextualised, with examples tailored to our roles and situations.
ALEXANDRA D.
27/05/26
5 / 5
The course content is exactly what I need. The quality of the information, comments and anecdotes will help me in my role as a manager.
MARILYN R.
27/05/26
5 / 5
A very comprehensive and fascinating course; Véronique is captivating and an excellent teacher
ANTHONY L.
13/04/26
5 / 5
All the conditions were in place for a training course of the highest quality.
ADELINE R.
13/04/26
5 / 5
An excellent training course. The content was clear, practical and perfectly tailored to my professional needs. Christophe managed to make the discussions lively, encourage participation and create a supportive atmosphere. The pace was just right, with a good balance between theory and practice.
PIERRE F.
13/04/26
5 / 5
A brilliant trainer, engaging and skilled in adult education
NICOLAS A.
13/04/26
5 / 5
I really appreciated the quality of the discussions about the course content
GWENDOLINE B.
09/02/26
5 / 5
Very informative content illustrated by numerous examples.
ABOUBAKAR C.
09/02/26
5 / 5
A TRAINER LIKE CHRISTOPHE THE TOP NUMBER 1 ON THE PODIUM
GRÉGORY C.
09/02/26
5 / 5
Very interesting and very dense, I hope to be able to quickly apply all the concepts presented during the course.
STÉPHANE T.
09/02/26
5 / 5
Very good! Good balance with practical cases
SÉBASTIEN L.
08/12/25
5 / 5
3 very rewarding days
HUGO O.
08/12/25
5 / 5
Diverse content tailored to participants' needs. Lots of positive interaction.
AMAURY D.
08/12/25
5 / 5
I really enjoyed the Proximity Manager course with Orsys. The trainer, Céline Poloce, was very pleasant, educational and a good listener. I can highly recommend her.
FABIEN L.
01/12/25
5 / 5
A trainer who listened to our expectations, with a very good ability to summarise, which enabled me to revise and grasp the essential elements that could be useful to me in my management.
VINCENT G.
01/12/25
5 / 5
Very good, but you have to keep up. I appreciate that there aren't many of us, so I can get to the bottom of each case.
ROMUALD P.
01/12/25
5 / 5
Very pleasant trainer, understands and helps with the various subjects Excellent support
FREDERIC T.
01/12/25
5 / 5
The content was appropriate and comprehensive, with a perfect balance between practical exercises/cases... and theory, in line with the homogeneity and requirements/preferences of the group receiving the training. The trainer was highly educational, very competent, very pleasant, a good listener and concerned to ensure that everyone understood and assimilated the information.
DANIEL T.
01/12/25
5 / 5
very good training, very comprehensive content, the training is going to be very useful for my job as a logistics warehouse supervisor.
JEAN-PAUL L.
01/12/25
5 / 5
Very interesting course, trainer listens well and knows how to adapt to the level of the trainees.
VOISSET MYRIAM G.
19/11/25
5 / 5
Thanks to Noelle for her commitment and content
ADRIEN N.
19/11/25
4 / 5
VERY GOOD. The content was very varied and the role-playing provided a good situational context.
JENNIFER V.
19/11/25
4 / 5
The subjects covered are relevant to my business. Good alternation between theory and exercises. I really appreciated the self-diagnoses, which helped me to understand myself better.
CELINE G.
19/11/25
5 / 5
A trainer who was able to adapt her material to the needs of the trainees. A sunny, pleasant trainer who makes you want to participate and listen.
DORIAN R.
19/11/25
4 / 5
A little heavy over three days, but the trainer was very attentive to requests and very educational.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES • The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.