Course : Facilitate high-impact meetings and manage complex situations
Practical course - 2d
- 14h00 - Ref. CRG
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 | Analyzing group dynamics and complex situations in meetings |
| Managing Disruptive Behavior and Tense Situations |
| Design and facilitate activities that foster collective intelligence |
| Facilitate collaborative decision-making and formulate binding decisions |
| Analyze your facilitation skills and develop a personalized development plan |
Intended audience
Managers and project managers with experience in facilitating meetings
Prerequisites
None
Practical details
Teaching methods
Self-assessment, role-playing, hands-on exercises, individual and group reflection… Tools and methods: active listening, prioritization matrix, difficult-person profile grid…
Course schedule
1 Understanding Complex Contexts in Group Dynamics
- Analyze the issues, the roles of the various actors, and the balance of power
- Identify group dynamics and weak signals
- Clarify your intention and establish a safe and engaging framework
- Adjusting Your Approach Between Facilitation, Moderation, and Leadership
Compétences visées
- Identify power dynamics and the interplay of different roles based on situations experienced by the participants
- Assess your dominant role (facilitator/leader) and your comfort zones
- Mapping the participants in a complex meeting within its professional context
- Analyze real-life examples of complex meetings, identify facilitating factors and challenges, and share lessons learned as a group. Group debriefing.
Activités pédagogiques
- Mapping of Stakeholders (Sociogram)
- Animation-Facilitation-Leadership Continuum
- A Framework for Understanding Group Dynamics
Outils et méthodes
2 Handling Difficult Situations and Disruptive Behavior
- Identify difficult personalities (confrontational, dominant, passive, rambling)
- Managing Tensions and Defusing Conflicts in Real Time
- Provide assertive feedback without dampening the group's momentum
- Maintain a constructive and productive atmosphere
- Use reframing techniques in real-life situations (DESC, rephrasing, framing)
Compétences visées
- Identify challenging situations and their triggers, and develop a repertoire of responses
- Practice redirecting a participant and managing interactions by using assertiveness and redirecting techniques
- Apply the DESC method to tense situations described by the participants
Activités pédagogiques
- DESC
- Assertiveness
- Active Listening
- List of Challenging Profiles
Outils et méthodes
3 Fostering Collective Intelligence and Engagement
- Designing participatory activities with high added value
- Use advanced facilitation techniques (co-development, World Café, etc.)
- Foster creativity and construction
- Involve all participants and ensure a balance in speaking time
- Produce collaborative deliverables (prioritized ideas, action plans, decisions)
Compétences visées
- Design a facilitation sequence tailored to a specific objective (creativity, problem-solving, decision-making)
- Facilitate a co-development or World Café session in a sub-
- Identify the factors that drive engagement and ensure balanced representation
- Analyze current practices and identify opportunities for improvement
Activités pédagogiques
- Co-development,
- Prioritization Matrix
- Divergence/Convergence Techniques
- World Café
- Project Accelerator
- Facilitation Techniques
Outils et méthodes
4 Conducting Effective Decision-Making Meetings
- Decision-Making Process
- decision-making engagement gradient (advisory/consensus/consent),
- Decision Matrix
- RACI (Responsible, Accountable, Consulted, Informed)
- Structuring a Collective Decision-Making Process
- Clarify decision-making criteria and roles (consultation, approval, etc.)
- Managing Disagreements and Mediating Effectively
- Formulate clear and binding decisions
- Analyze your practices and develop a plan for improvement
Compétences visées
- In small groups, simulate a decision-making meeting that incorporates real-world constraints and formulate a well-reasoned collective decision
- Mediating a disagreement among participants and guiding the group toward a decision
- Choose the appropriate decision-making method based on the type of issue and the stakes involved
- Draft a binding decision (who, what, when, monitoring indicators)
Activités pédagogiques
PARTICIPANTS
Managers and project managers with experience in facilitating meetings
PREREQUISITES
None
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Managers and project managers with experience in facilitating meetings
PREREQUISITES
None
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
Dernières places
Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.