Course : ITIL® Managing Professional Transition, PeopleCert CertificationV4 to V5 migration
Practical course - 5d
- 35h00 - Ref. I5X
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 | Define digital products, digital services, and their key characteristics |
| Describe the ITIL product and service lifecycle model and its eight management activities |
| Apply the steps of each life cycle activity in a professional context. |
| Explain how operational models allocate responsibilities and how value streams integrate lifecycle activities |
| Understanding ITIL Experience: How Experience Influences Products, Services, Relationships, and Journeys, and How It Is Captured, Measured, and Governed |
| Describing ITIL Transformation: Layers, Phases, Patterns, and Contexts |
| Apply transformation tools, methods, and techniques (VSM, OKRs, Theory of Constraints, ITIL Maturity Model, etc.) |
| Understanding the Role of AI in Managing Products, Services, and the Customer Experience |
| Identify how ITIL complements DevOps and PRINCE2 |
| How to Effectively Prepare for the ITIL Managing Professional Transition and ITIL Transformation (Version 5) Exams |
Intended audience
This training is intended exclusively for experienced ITIL professionals who wish to transition to ITIL (Version 5) via the transition path. It is suitable for the following profiles: holders of the ITIL 4 Managing Professional designation, holders of the ITIL v3 Expert designation, IT managers, digital product and service managers, solution architects seeking to transition to ITIL Version 5, and anyone wishing to obtain the ITIL Managing Professional (Version 5) designation through the accelerated track.
Prerequisites
Hold the ITIL 4 line breakManagement line break Professional designation or the ITIL v3 Expert designation (a prerequisite for taking the MP Transition exam).
Certification
To earn the ITIL Managing Professional Version 5 designation, you must pass the ITIL Managing Professional Transition exam (a multiple-choice test consisting of 40 questions in English, taken in one hour and thirty minutes (+ 15 minutes if the exam language is not your native language), minimum score of 70% required) AND the ITIL Transformation Version 5 exam (a multiple-choice test consisting of 40 questions in English, lasting 1 hour and 30 minutes (+ 23 minutes if the exam is in English and English is not the candidate’s native language), minimum score of 70% required). Exams are taken remotely with individual webcam proctoring by the certification body. Vouchers to take the exams are included in the course price.
Course schedule
1 Introduction to ITIL Product, Service, and Experience
- Characteristics of Digital Products and Services.
- Service offerings: goods, services, and access to resources.
- ITIL Life Cycle Model: An Overview.
- Value chain activities and their contribution to value creation.
2 ITIL Product and Service Lifecycle Management Activities
- Discover: Explore and prioritize product and service needs and opportunities.
- Design: Create prototypes and specifications (human-centered design).
- Acquire: Secure and allocate the necessary resources efficiently.
- Build: Develop, integrate, and test products (continuous integration and continuous delivery).
- Making the transition: Seamlessly introducing products into a production environment.
- Operations: Maintain and monitor products (SRE, observability, reliability).
- Provide: Deliver services to users; manage onboarding and offboarding.
- Support: Identify and resolve incidents; implement disaster recovery.
3 The ITIL Product and Service Lifecycle
- Operational Models: Distribution of Responsibilities Throughout the Lifecycle.
- Key and Enabling Value Streams.
- The four ITIL dimensions applied to the entire lifecycle.
- PESTLE Factors and Their Influence on Organizational Decisions.
- Optimizing workflows based on complexity.
4 ITIL Experience
- The ITIL Experience Model: Concept, Objectives, and Components.
- Signals of Experience: Identification, Interpretation, and Application.
- Service Journey and Experience Management Throughout the Lifecycle.
- Capturing and measuring the user experience.
- Experience Governance and Digital Ethics.
- Continuous improvement of the experience: the Observe–Interpret–Hypothesize–Experiment cycle.
- Trust and psychological safety in enhancing the experience.
5 ITIL Transformation
- Definition of transformation and its scope in the ITIL context.
- Disruptive changes vs. uncertain changes.
- The ITIL Transformation Model: 4 layers (Governance, Alignment, Execution, Learning).
- The 12 stages of the ITIL transformation model.
- Contexts of transformation: orderly, complex, chaotic, confusing.
- Patterns for initiation, governance, and execution (Implement, Discover, Contain).
- Tools and methods: VSM, OKRs, Theory of Constraints, ITIL Maturity Model, RACI, Complexity Thinking.
- Measuring progress and results of the transformation.
- Learning and Knowledge Transfer.
6 ITIL and AI
- The ITIL AI Capability Model.
- AI and Automation in Digital Product Management.
- AI and Automation in Service Management.
- AI, User Experience, and Digital Ethics.
- AI Governance in the Context of Transformation.
- AI and its impact on transformation tools, methods, and techniques.
7 ITIL and Other Frameworks
- ITIL and DevOps: Complementarity and Integration.
- ITIL Practices and DevOps Workflows: How to Use Them Together.
- Project Management in ITIL: Importance and Distinctions.
- ITIL and PRINCE2: Complementarity in Lifecycle Management.
- Principles shared by ITIL, PRINCE2, Agile, and DevOps.
PARTICIPANTS
This training is intended exclusively for experienced ITIL professionals who wish to transition to ITIL (Version 5) via the transition path. It is suitable for the following profiles: holders of the ITIL 4 Managing Professional designation, holders of the ITIL v3 Expert designation, IT managers, digital product and service managers, solution architects seeking to transition to ITIL Version 5, and anyone wishing to obtain the ITIL Managing Professional (Version 5) designation through the accelerated track.
PREREQUISITES
Hold the ITIL 4 line breakManagement line break Professional designation or the ITIL v3 Expert designation (a prerequisite for taking the MP Transition exam).
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This training is intended exclusively for experienced ITIL professionals who wish to transition to ITIL (Version 5) via the transition path. It is suitable for the following profiles: holders of the ITIL 4 Managing Professional designation, holders of the ITIL v3 Expert designation, IT managers, digital product and service managers, solution architects seeking to transition to ITIL Version 5, and anyone wishing to obtain the ITIL Managing Professional (Version 5) designation through the accelerated track.
PREREQUISITES
Hold the ITIL 4 line breakManagement line break Professional designation or the ITIL v3 Expert designation (a prerequisite for taking the MP Transition exam).
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
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Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.