Course : ITIL® Strategy (Version 5), PeopleCert CertificationFrench exam
Practical course - 3d
- 21h00 - Ref. I5Y
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 | Understanding the Key Concepts of ITIL® Strategy and Digital Strategy |
| Analyze a strategy in a VUCA environment, in relation to the business model and the operating model |
| Using the ITIL® Strategy Management Model to Develop and Implement a Strategy |
| Identify the strategic capabilities necessary for the effective and sustainable implementation of the strategy |
| Understanding the Relationship Between ITIL®, DevOps, and PRINCE2® |
| Preparing for the ITIL® Strategy (Version 5) Exam |
Intended audience
Executives and managers involved in strategic decision-making. Service Owners, portfolio managers, program managers, and governance leaders. Professionals involved in the design, management, or execution of strategic initiatives, such as Product Managers/Owners, architects, project managers, and transformation consultants.Managers working on issues related to leadership, communication, organizational change, innovation, AI governance, risk, portfolio management, and sustainability. Anyone involved in defining, refining, implementing, or steering a digital strategy within an organization.
Prerequisites
Hold ITIL® Foundation (Version 5) or ITIL® 4 Foundation certification.line breakExperience in digital strategy, governance, portfolio management, transformation, or product or service management is a plus.
Certification
The exam is taken remotely with individual webcam proctoring by the certification body. It is an open-book multiple-choice exam consisting of 40 questions in French and lasting 90 minutes. Candidates taking the exam in a language other than their native or working language are granted 25% additional time, for a total of 113 minutes. The only authorized reference material is the Official ITIL® Strategy Book (Version 5). The minimum passing score is 28 out of 40. The exam voucher is included in the course price.
Course schedule
1 Introduction
- Positioning of ITIL® Strategy within the ITIL® certification framework.
- Module Objectives and Relationship to Other ITIL® Publications.
2 Module 1 - Review of ITIL® Fundamentals
- ITIL® Guidelines.
- Key concepts related to products, services, and product and service management.
- Product and Service Life Cycle.
- Four Dimensions of Product and Service Management.
- The ITIL® Value System and Co-Creation of Value.
3 Module 2 - Key ITIL® Concepts: Strategy
- Definition of strategy, digital strategy, vision, purpose, values, and digital transformation.
- Characteristics of an Effective Strategy.
- Strategy in a VUCA Environment.
- The Relationship Between Strategy, Business Model, and Operating Model.
- Strategic positioning, digital disruption, digital transformation, and innovation.
4 Module 3 - Strategy Through the Four Dimensions of ITIL®
- Strategic considerations related to the organizational and human dimensions.
- Strategic considerations related to information and technology.
- Strategic considerations related to partners and suppliers.
- Strategic considerations related to the value stream and process dimension.
- A holistic view of strategy across the four dimensions.
5 Module 4 - Introduction to the ITIL® Strategy Management Model
- Purpose of the ITIL® Strategy Management Model.
- Model Structure.
- Link between the strategy development cycle and the strategy implementation cycle.
- Connection to the principles of continuous improvement and transformation.
6 Module 5 - Strategy Development Cycle
- Purpose and deliverables of the “observe,” “guide,” “decide,” and “plan” activities.
- The Contribution of ITIL® Guidelines to Strategic Development.
- The Influence of PESTLE Factors on Strategy.
- The Influence of Internal Capabilities and Resources on Strategy.
- Applying the steps of observe, assess, decide, and plan to a given scenario.
7 Module 6 - Strategy Implementation Cycle
- Purpose and deliverables of the “plans,” “executes,” “synthesizes,” and “reflects” activities.
- Translating strategic objectives into implementation initiatives.
- Selecting implementation approaches based on the nature of the initiatives.
- Balance between strategic implementation and operational performance.
- Operational implementation, knowledge capitalization, and realization of benefits.
- Applying the implementation cycle to a given scenario.
8 Module 7 - Sustainable Strategy Management
- Conditions for the sustainable implementation of the strategy.
- Ensuring that the strategy remains relevant and successful over time.
- Mechanisms for reassessment, adaptation, and strategic continuity.
9 Module 8 - Strategic Capabilities
- A study of the role of leadership in the development and implementation of strategy.
- The Importance of Communication in Aligning and Engaging Stakeholders.
- The Role of Innovation in Value Creation and Strategic Evolution.
- Introduction to AI Governance within a Framework for Responsible Decision-Making.
- The Contribution of Organizational Change Management to Strategic Success.
- Incorporating digital ethics and complexity theory.
- The Contribution of Portfolio Management, Risk Management, and Sustainability to Strategic Execution.
10 Module 9 - ITIL® and Other Frameworks
- Understanding the Complementarity Between ITIL® and DevOps.
- Understanding the Complementarity Between ITIL® and PRINCE2®.
- An overview of the role of project management in strategy implementation and in the management of the product and service lifecycle.
11 Course Review / Exam Preparation
- Review of key concepts, models, cycles, and strategic capabilities.
- Practice with the exam format and different types of questions.
- Practice exam.
Customer reviews
5 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
BESHELEMU BORIS B.
21/09/26
5 / 5
Excellent, a very good trainer.
PARTICIPANTS
Executives and managers involved in strategic decision-making. Service Owners, portfolio managers, program managers, and governance leaders. Professionals involved in the design, management, or execution of strategic initiatives, such as Product Managers/Owners, architects, project managers, and transformation consultants.Managers working on issues related to leadership, communication, organizational change, innovation, AI governance, risk, portfolio management, and sustainability. Anyone involved in defining, refining, implementing, or steering a digital strategy within an organization.
PREREQUISITES
Hold ITIL® Foundation (Version 5) or ITIL® 4 Foundation certification.line breakExperience in digital strategy, governance, portfolio management, transformation, or product or service management is a plus.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Executives and managers involved in strategic decision-making. Service Owners, portfolio managers, program managers, and governance leaders. Professionals involved in the design, management, or execution of strategic initiatives, such as Product Managers/Owners, architects, project managers, and transformation consultants.Managers working on issues related to leadership, communication, organizational change, innovation, AI governance, risk, portfolio management, and sustainability. Anyone involved in defining, refining, implementing, or steering a digital strategy within an organization.
PREREQUISITES
Hold ITIL® Foundation (Version 5) or ITIL® 4 Foundation certification.line breakExperience in digital strategy, governance, portfolio management, transformation, or product or service management is a plus.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
Dernières places
Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.