Customer relations
Customer relations, customer experience, customer loyalty and service quality: optimising every interaction to boost satisfaction, improve customer journeys and foster long-term customer engagement.ORSYS training courses cover customer reception, advisory services, remote communication, complaint handling, CRM, omnichannel, social media, artificial intelligence and speech analytics. They enable you to manage customer relations more effectively, personalise interactions and improve customer service performance.
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Customer relations: key skills
Adopting a customer-focused approach in your work
The keys to customer relations
CLI - 2 d
4,7/5
Next session : 23/11/2026
Professionalize your customer service
REL - 2 d
4,9/5
Next session : 10/12/2026
Optimizing Your Telephone Skills
ACT - 2 d
4,8/5
Next session : 26/11/2026
Manage customer relations as part of your projects
RLP - 2 d
4,1/5
Next session : 07/06/2027
Consultant: Optimize Your Communication
SUL - 3 d
4,8/5
Next session : 16/11/2026
Remote customer advisor: developing your sales skills
DCT - 2 d
4,9/5
Next session : 01/07/2027
Prospecting Over The Phone And Making Appointments
VTE - 2 d
4,6/5
Next session : 05/11/2026
The art of customer relations in the luxury world
RCX - 2 d
Optimising customer relations through social media and AI
Manage customer relations on social networks and rating sites
RRW - 2 d
4,5/5
Next session : 03/06/2027
Developing your communication strategy on Instagram
GSC - 1 d
5/5
Next session : 07/09/2027
Implementing your strategy on TikTok
TIK - 2 d
5/5
Next session : 18/01/2027
Gaining editorial efficiency with AI
EPI - 2 d
4,4/5
The essentials for improving your social networking presence with AI
AIB - 1 d
5/5
Next session : 02/02/2027
AI and social networks, professionalizing web monitoring and research
VIA - 1 d
5/5
Next session : 15/03/2027
Speech analytics: optimizing customer voice analysis with AI
SAY - 2 d
5/5
Next session : 18/03/2027
Customer Relationship Management
Optimising your strategy
Managing a call centre or an after-sales service department
Customer Satisfaction Management
Building customer loyalty
Optimising customer service
Professionalize your customer service
REL - 2 d
4,9/5
Next session : 10/12/2026
Optimizing Your Telephone Skills
ACT - 2 d
4,8/5
Next session : 26/11/2026
Master the art of first contact in a professional situation
ECS - 2 d
5/5
Next session : 15/03/2027
Active Listening for Better Communication
EQU - 2 d
4,7/5
Next session : 10/12/2026
Handling customer complaints
Positively Handling Client Complaints
TRR - 2 d
4,9/5
Next session : 11/03/2027
Handling customer complaints by email
RCL - 1 d
4,8/5
Next session : 11/12/2026
Hotlines: Optimal Incident Handling
HOT - 2 d
4,6/5
Next session : 17/12/2026
Dealing with Difficult Clients
FFD - 2 d
4,6/5
Next session : 14/12/2026
Handling sensitive situations in customer relations
Dealing with conflicts and difficult customers
Dealing with Difficult Clients
FFD - 2 d
4,6/5
Next session : 14/12/2026
Managing physical and verbal aggression in reception situations
VER - 2 d
4,7/5
Next session : 01/04/2027
Preventing and managing incivilities in the public sector
CVP - 2 d
4,9/5
Next session : 30/09/2027
Welcoming people in precarious or distressing situations
PCJ - 2 d
4,7/5
Next session : 02/09/2027
Managing conflicts using the DESC method
9DE - 0,5 d
4,5/5
Next session : 07/12/2026
Improving interpersonal skills
Becoming more caring with Nonviolent Communication
CNV - 2 d
4,5/5
Next session : 19/11/2026
Developing authentic and constructive communication
VIO - 2 d
4,6/5
Next session : 02/11/2026
Master the art of first contact in a professional situation
ECS - 2 d
5/5
Next session : 15/03/2027
Active Listening for Better Communication
EQU - 2 d
4,7/5
Next session : 10/12/2026
Self-affirmation and assertiveness
ASO - 2 d
4,7/5
Next session : 14/12/2026
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