Course : Turn objections into opportunities3.5 hours to deal with objections
Practical course - 3.5 hours - Ref. 9OB
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 | Adopt the right reflexes when faced with objections |
| Master the techniques needed to respond to objections and backtrack on the line |
| Convincing and effective for trolleys above the line |
Intended audience
Sales people in all sectors who want to deal effectively with objections.
Prerequisites
No special knowledge required.
Practical details
Teaching methods
A subtle blend of active listening, argumentation and persuasion, our techniques for responding to objections enable you to break the deadlock in the most complex situations.
Course schedule
1 Understanding the reasons for objections
- Accept and understand the other person's defensive attitude.
- Assess the true value of the objection.
Hands-on work
Exchange experiences and best practices.
2 Adapt your communication to objections
- Adjusting your communication.
- Adopt the right reflexes when faced with a hostile interlocutor.
Role-playing
Role-playing.
3 Anticipating objections for greater comfort
- Detecting "the objection behind the objection".
- List any objections encountered in the field.
- Use the right techniques: price, competition, time...returnchariot
- Developing effective responses.returnchariot
Role-playing
Situational exercises and role-playing.
Publication date : 04/15/2024
PARTICIPANTS
Sales people in all sectors who want to deal effectively with objections.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Sales people in all sectors who want to deal effectively with objections.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.