Course : Conducting an internal quality audit
Practical course - 2d
- 14h00 - Ref. AQI
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 | Plan an audit program tailored to your business |
| Conduct audit interviews in the best possible conditions |
| Draft audit report and action plan |
| Monitor implementation and progress of action plan |
Intended audience
Quality auditors, internal auditors, process managers, quality coordinators.
Prerequisites
No special knowledge required.
Practical details
Hands-on work
Exercises in sub-groups based on audit situations and implementation of the method on real company cases, role-playing.
Course schedule
1 Audit concept
- Reminder of terminology.
- Understand the purpose of auditing.
- Identify audit types.
- Position the audit within the quality management system.
- Apply PDCA logic.
- Identify ISO 19011 guidelines.
Hands-on work
Quizzes in sub-groups.
2 Designing your quality audit program
- Define audit scope and objectives.
- Plan the company's audit program.
- Agree on the definition of deviations (non-compliance).
- Key points of the quality audit procedure.
Hands-on work
In sub-groups, consider the audit program of a typical company. Restitution and sharing of views on the steps taken.
3 Preparing for the audit visit (interview)
- Specify the scope and purpose of the audit.
- Identify and collect audit data.
- Draw up a framework of questions.
- Build your audit guide.
Hands-on work
In sub-groups, teams are assigned and an audit is prepared.
4 Conducting the interview
- Establish a constructive (win-win) relationship.
- Structure your questions and get concrete answers.
- Encourage suggestions.
- Practice active listening (listening, reformulation, follow-up, refocusing).
- Avoiding conflict (Karpman).
- Using the DESC method to resolve conflicts.
- Note-taking during the interview.
- Close the interview and communicate conclusions.
Hands-on work
Performance of previously prepared audits according to pre-established scenarios. Role-play feedback: analysis of progress and behaviors.
5 Report and action plan drafting
- Draft the audit report, including conclusions.
- Obtain a justified action plan with deadlines from the auditees.
- Monitor implementation of the action plan and measure progress.
Customer reviews
4,6 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
NADEGE N.
22/06/26
5 / 5
Tout était à ma convenance, merci
THIERRY M.
22/06/26
5 / 5
Contenu très complet et intéressant, formateur très agréable, à l’écoute et qui explique très bien
JADE L.
22/06/26
5 / 5
Malgré la chaleur chez chacun d’entre nous, la formation était interactive et m’a permis d’appréhender les enjeux et la méthode d’un audit interne. Le formateur (Didier) a bien pensé à nous demander régulièrement un feed-back afin de s’assurer que nous avions bien compris les notions.
Publication date : 08/20/2024
PARTICIPANTS
Quality auditors, internal auditors, process managers, quality coordinators.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Quality auditors, internal auditors, process managers, quality coordinators.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations
Last places available
Guaranteed date, in person or remotely
Guaranteed session