1

What is a Leader?

• Why people follow leaders.
• Characteristics and behaviours of effective leaders.
• Management and leadership.

2

Leadership Styles

• Self-evaluation your preferred leadership style.
• Principles of team-building.
• Defining Qualities and Strengths.
• Create your personal plan for success.

3

Enhancing Team Performance

• How well do you motivate your employees: measure your skills.
• Characteristics of high performing teams.
• Understanding human work-related needs.
• Creating a motivational work environment.
• Motivating difficult team members.
• Performance evaluation based on results and agreed upon objectives.
• Review priorities during periods of change.

4

Empowering, Motivating and Inspiring Others

• Acquiring strategic vision.
• Key decision-making techniques.
• Developing stronger impact and influence.
• Perfecting your persuasive powers when negotiating.
• Eliciting commitment to move things forward.
• Leading by Example.

5

Improving Working Relationships

• Developing communication skills.
• Preventing misunderstandings and conflict.
• Improving the communication process.
• The Art of giving feedback.
• Master techniques for gaining agreement and buy-in.
• Developing credibility through expertise and relationships.
• Delegating and mentoring to help others to increase their skill sets.
• Encouraging others to be resourceful.

6

Being Assertive

• Understanding assertiveness and how it differs from aggression and submission.
• Saying 'No' to unreasonable requests.
• Giving criticism effectively.
• Setting boundaries for others.
• Presenting clear messages.
• Closing conversations.
• Gaining increased confidence.
• Handling your Stress and other people's.