Customer relations

At a time when customers are interacting via multiple channels - digital contact points, social networks, AI-enhanced tools - mastering customer relations is becoming strategic. ORSYS training courses enable you to develop the key skills needed to adapt your communication, manage complex situations and personalise the experience. They provide practical methods that can be directly applied to improve service quality, customer loyalty and relationship performance.

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Training of trainers, pedagogy

Microsoft Certifications in partnership with ITTCERT by ORSYS

Training: presentations and materials

Digital learning and remote classes

Law and digital technology

Law: The internet and digital technology

Sales and negotiations

Digital and cross-channel marketing strategy

Marketing campaigns, visibility, and SEO ranking

E-commerce

E-commerce site design and customisation

Communication strategy

Social media and community management

CAD, Architecture, BIM

Other design tools, modelling, and project monitoring

Image, video, animation, and virtual reality

Web creation

Lean, continuous improvement

Production management

Procurement

General services

Health, safety, and quality in healthcare facilities

Workstation

Excel, Access, VBA

Outlook, Word, PowerPoint

Microsoft 365, SharePoint

3.5 hour basics – Remote only

ITIL®, ISO, COBIT®, and other standards

ISD governance

Technologies: state of the art

Usability, UX, and accessibility

Python

Java, Java EE, Jakarta

iOS, Android, multi-platform mobile apps

Software factory: continuous integration (CI), tools

No-code, low-code

ISTQB, TMMI, and ISO standards

Front-end: the client-side web

Back-end: server-side web

Developing with web frameworks

Project standards and certifications

Agile approaches: methods and certifications

ISO, ISACA, (ISC)2 standards

Fundamentals, awareness, regulation

System and network security

Incident detection, pentesting, and forensic analysis

Cyber protection: publisher solutions

GRC: governance, risk, compliance

Virtualisation

Cloud computing

DevOps

Cisco, Huawei, Juniper

Windows servers

Microsoft PowerShell certifications, in partnership with ITTCERT by Orsys

SCCM (System Centre Configuration Manager) fleet management

SCOM (System Centre Operations Manager) supervision

Linux, Unix, Mac OS

Robotics, connected devices, and the IoT

Business AI and generative AI

AI: Machine Learning, Deep Learning

Data governance, Data Gov

Data Engineering, the Big Data ecosystem

Data Analytics Techniques, Business Intelligence

Talend, Qlik, Cognos, and other BI tools

Oracle

Microsoft 365, SharePoint, and Skype for Business

Microsoft 365 certifications, in partnership with ITTCERT by Orsys

Microsoft Power Platform certifications, in partnership with ITTCERT by Orsys

Workstation

Excel, Access, and VBA

Outlook, Word, and PowerPoint

CAD, Architecture, BIM

Other design tools, modelling, and project monitoring

Image, video, animation, and virtual reality

Strategy and management

Digital transition

Taking up a new post and the fundamentals of management

Motivation, team performance

Business knowledge essential for managers

Leadership

Change management

Managerial innovations

Control your communication, emotions and interpersonal skills

Assertiveness, stress management, and emotions management

Developing your potential and creativity

Improving communication and interpersonal skills

Professional writing

Speaking and oral expression

IT and office automation, the essentials for SMEs

100% e-learning

TOSA® Word assessment

3WT - 1 d

TOSA® Outlook assessment

3OT - 1 d

TOSA® Access assessment

3AT - 0,7 d

TOSA® Excel assessment

3XT - 1 d

TOSA® VBA assessment

3AP - 0,7 d

TOSA® PowerPoint assessment

3PT - 4 d

TOSA® LibreOffice Impress, assessment

3MX - 1 d

TOSA® LibreOffice Writer, assessment

3TC - 1 d

TOSA® LibreOffice Calc, évaluation

3EW - 0,7 d

Microsoft 365 e-learning channel, discovery

8MD - 1 d

Tosa® Google Docs, evaluation

3GR - 0,5 d

Tosa® Google Slides, évaluation

3GK - 0,5 d

Tosa® Google Sheets, évaluation

3GF - 0,5 d

Tosa® Microsoft 365, evaluation

3MI - 0,5 d

Microsoft 365 e-learning channel, use

8MU - 1,5 d

TOSA® Illustrator assessment

3VU - 1 d

TOSA® Adobe Photoshop, assessment

3VR - 1 d

Teams e-learning channel

8TE - 1 d

Google Workspace e-learning channel

8GO - 1 d

Office e-learning channel, from beginner to advanced

8OE - 8 d

TOSA® InDesign assessment

3VL - 1 d

Word 2021 / 2019 / 2016 e-learning channel

8WO - 2,5 d

PowerPoint e-learning channel 2021 / 2019 / 2016

8PT - 2 d

e-learning channel Outlook 2021 / 2019 / 2016

8OU - 0,5 d

Excel 2021 / 2019 / 2016 e-learning channel

8XL - 2 d

VBA office automation e-learning channel

8VB - 1,5 d

Office 2021 e-learning channel

8OC - 8 d

Office 2019 e-learning channel

8OI - 8 d

Office 2016 e-learning channel

8OF - 8 d

Windows 10 e-learning channel

8WI - 1 d

DTP/CAD e-learning channel 2023

8PP - 3,5 d

Leadership and team management

Project standards and certification

Agile approaches: methods and certifications

Regulatory compliance and RGPD

Diversity and the fight against discrimination

Health, safety and QWL

Infrastructure and tools for telecommuting

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Customer relations

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