Customer relations

At a time when customers are interacting across multiple channels – digital touchpoints, social media and AI-powered tools – mastering customer relations has become a strategic priority. ORSYS training courses enable participants to develop the key skills needed to adapt their communication, manage complex situations and personalise the customer experience. They provide practical, directly applicable methods to enhance service quality, customer loyalty and relationship management performance.

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Customer relations: key skills

HR Strategy and Performance

Administrative and legal management

Training of trainers, pedagogy

Digital learning and remote classes

Business management, taxation, management control

Law and digital technology

Sales and negotiations

Sales strategy and management

Digital and cross-channel marketing strategy

Marketing trends and new approaches

Marketing campaigns, visibility, and SEO ranking

Communication strategy

Social media and community management

Visual communication with video and images

CAD, Architecture, BIM

Other design tools, modelling, and project monitoring

Image, video, animation, and virtual reality

Web creation

Lean, continuous improvement

Quality and safety in the workplace

Production management

Procurement

General services

Health, safety, and quality in healthcare facilities

Workstation

Excel, Access, VBA

Outlook, Word, PowerPoint

Microsoft 365, SharePoint

Data Science, Machine Learning, and Deep Learning

Digital transformation

ITIL®, ISO, COBIT®, and other standards

ISD governance

Technologies: state of the art

IS architecture and urbanisation

Expression of needs, requirements engineering

Analysis, design, and acceptance

Usability, UX, and accessibility

Python

Java, Java EE, Jakarta

.NET

iOS, Android, multi-platform mobile apps

Application developer testing

Software factory: continuous integration (CI), tools

No-code, low-code

ISTQB, TMMI, and ISO standards

Front-end: client-side web development

Back-end: the server-side of the web

Developing with web frameworks

Content management, CMS

Web services, REST APIs & microservices, blockchain

Project standards and certifications

Agile approaches: methods and certifications

ISO, ISACA, ISC2 standards...

Fundamentals, awareness, regulation

System and network security

Incident detection, pentesting, and forensic analysis

Cyber protection: publisher solutions

GRC: governance, risk and compliance

Virtualisation

Cloud computing

DevOps

Cisco, Huawei, Juniper

Windows servers

SCCM (System Centre Configuration Manager) fleet management

SCOM (System Centre Operations Manager) supervision

Linux, Unix, macOS

AI in the workplace and generative AI

AI: Machine Learning, Deep Learning

Data Governance, Data Gov

Data Engineering, the Big Data ecosystem

Data Analytics and Business Intelligence Techniques

Talend, Qlik, Cognos, and other BI tools

SQL Server

Oracle

Microsoft 365, SharePoint, and Skype for Business

Workstation

Excel, Access, and VBA

Outlook, Word, and PowerPoint

Graphic design, visual communication

Adobe Lightroom: photo and digital image editing

CAD, CAM, product engineering

Starting a New Role and the Fundamentals of Management

Motivation, team performance

Essential business knowledge for managers

Leadership

Change Management

Managerial innovations

Control your communication, emotions and interpersonal skills

Artificial Intelligence for Managers

Assertiveness, stress management, and emotions management

Developing your potential and creativity

Improving communication and interpersonal skills

Professional writing

Speaking, oral expression

IT and office automation: essential tools for SMEs

Leadership and team management

Project standards and certifications

Agile approaches: methods and certifications

Diversity and the fight against discrimination

Health, safety and quality of working life

Infrastructure and tools for telecommuting

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Customer relations

Customer relations

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