Course : Process Communication Model® for managersGet to know your employees better to manage them more effectively
Practical course - 2d
- 14h00 - Ref. PCC
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 | Discover your Process Communication Model® profile |
| Better understand your managerial profile and that of your colleagues thanks to the Process Communication Model® |
| Individualize your management style according to the profile of your employees |
| Identify the behaviors of employees in stressful situations and adapt to resolve conflicts and returnchariot |
Intended audience
Managers and team leaders
Prerequisites
No
Practical details
Hands-on work
Active pedagogy, theoretical input and practical exercises.
Course schedule
1 Discover your Process Communication Model® profile
- Identify and understand your own Process Communication Model® profile
- Anticipating behavior in stressful situations
- Know your preferred management styles
- Learning to adapt to each employee
Hands-on work
Self-diagnosis: discover your Process Communication Model® personality inventory
2 Use individualized management to adapt to each employee
- Identify employee profiles
- Understand their psychological needs and sources of motivation
- Identify the management style best suited to each employee's personality
- Manage management situations on an individual basis
Hands-on work
Workshop: using the Identification Matrix®.
3 Encouraging employees to cooperate
- Identify the behaviors of employees in stressful situations
- Recognize their Process Communication Model® profiles
- Learn to nurture their psychological needs
- Adopting the right communication channel to be heardandourchariot
- Take into account each individual's preferred working environment
Hands-on work
Workshop: practicing one-to-one communication with the Process Communication Model® Card Game
4 Anticipating and dealing with conflict situations
- Diagnose the source of relational conflict
- Identify the psychological needs to be met in order to resolve conflicts with certain employees
- Anticipate negative behaviors in stressful situationsand returnchariot
- Supporting employees to foster team cohesion
Role-playing
Training: developing a conflict resolution approach for each personality type
Customer reviews
4,8 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
JEAN B.
24/11/25
4 / 5
Very interesting. Gives good tools that we now need to get into the habit of using.
Publication date : 02/19/2025
PARTICIPANTS
Managers and team leaders
PREREQUISITES
No
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Managers and team leaders
PREREQUISITES
No
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations
Last places available
Guaranteed date, in person or remotely
Guaranteed session