Course : Quality dashboards, design and operation
Practical course - 2d
- 14h00 - Ref. TBQ
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 | Draw up a dashboard integrating the company's strategy |
| Using dashboards as a management tool |
| Analyze and present results |
| Evaluate and upgrade your measurement system |
Intended audience
Quality managers, process managers, quality coordinators, internal auditors.
Prerequisites
Basic knowledge of the process approach.
Practical details
Hands-on work
Practical application in sub-groups of concrete case studies, sharing and consolidation of the concept during feedback sessions.
Course schedule
1 Positioning indicators in the quality management system
- Identify possible indicators based on QMS fundamentals.
- Ensure the consistency of overall QMS objectives and propose indicators adapted to the company's orientations.
- Determine the stakes and purpose of the measurement for the company.
- Use indicators to manage activities.
- Use indicators to drive continuous improvement.
Hands-on work
Group checklist of objectives and indicators.
2 Design the measurement system
- Identify indicator typologies and specify their characteristics.
- Position processes in the QMS and determine indicators.
- Build and define indicator characteristics.
- Create and present a motivating dashboard.
- Work on the most frequent indicators.
- Build a balanced scorecard.
Hands-on work
Construction of a quality dashboard based on a company case study.
3 Using the dashboard
- Present and communicate the TDB to employees.
- Analyze data and make decisions: steer and anticipate.
- React to changes in measurement and identify management levers.
- Implement an action plan and measure results.
- Get your bearings with the Balanced Scorecard.
Hands-on work
Sub-group construction of your communication model, role-playing presentation of results and action plan.
4 Evaluate and communicate the measurement system
- Monitor your measurement system and evaluate its effectiveness.
- Identify the opportunities and risks associated with the company's activities.
- Adapt indicators to company changes.
- Involve teams in the measurement system.
Hands-on work
In sub-groups, develop your dashboard and present changes (role-playing).
Customer reviews
4,5 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
VÉRONIQUE B.
18/03/26
5 / 5
Le contenu de la formation était clair
SANDRA T.
18/03/26
5 / 5
Très bonne formation, pour les apports théoriques, les cas pratiques et l’expérience du formateur.
HÉLÈNE P.
23/10/25
5 / 5
In terms of content, the basis is perfect.
Publication date : 02/29/2024
PARTICIPANTS
Quality managers, process managers, quality coordinators, internal auditors.
PREREQUISITES
Basic knowledge of the process approach.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Quality managers, process managers, quality coordinators, internal auditors.
PREREQUISITES
Basic knowledge of the process approach.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations
Last places available
Guaranteed date, in person or remotely
Guaranteed session