Publication date : 01/15/2024
Course : Windows 10, user support
Practical course - 3d
- 21h00 - Ref. WOT
|
Download in PDF format
Share this course by email
 | Acquire a problem-solving methodology for Windows 10 |
| Use appropriate commands and troubleshooting tools |
| Adapt a workstation to the user's needs |
| Add, configure and delete user accounts |
| Install, uninstall and commission hardware and software components |
Intended audience
Anyone who needs to support users in a Windows 10 environment.
Prerequisites
Basic knowledge of network operating systems.
Course schedule
1 User environment
- Manage PC and tablet modes, thumbnails and applications.
- Add, configure and delete user accounts.
- Associate a password with a user.
- Change the default application associated with a file type.
- Register, user profiles.
- Edge browser.
Hands-on work
Modification of user parameters.
2 Starting up and managing equipment
- ReadyBoost and SuperFetch.
- Driver troubleshooting, ACPI, APM.
- Basic troubleshooting tools: ERD, Windows diagnostics, backup.
- Troubleshooting CDs, advanced tools: knowledge base, MBSA, etc.
- Advanced boot mode: system restore, recovery.
- UEFI support.
Hands-on work
Troubleshooting, MMC creation, system restore, previous version, backup creation, WinRE and WinPE CD creation and use.
3 The file system and local security
- Troubleshooting quotas and EFS encryption.
- File access problems. Auditing.
- Bitlocker, installation, key restoration.
- Local security strategy. Strategy models.
- Counters, logs and resource monitor.
Hands-on work
Create and convert a volume, test inheritance rules, test security strategy. Set up counters to test disks, memory and CPU.
4 Network troubleshooting
- Network center and sharing tools.
- Setting up different network profiles.
- Usable protocols. Troubleshooting IPv4/v6 problems.
- Troubleshooting DNS and DHCP problems.
- Internet connectivity. Firewall troubleshooting. Remote access and VPN.
Hands-on work
Configure and troubleshoot the firewall, use troubleshooting commands, analyze network traffic. Set up and test offline files. Set up a firewall rule.
5 System installation and software management problems
- Display system information. Task manager.
- Software compatibility wizard.
Hands-on work
Use the Hardware Assessment application and the file transfer wizard.
PARTICIPANTS
Anyone who needs to support users in a Windows 10 environment.
PREREQUISITES
Basic knowledge of network operating systems.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Anyone who needs to support users in a Windows 10 environment.
PREREQUISITES
Basic knowledge of network operating systems.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations
Dernières places
Date garantie en présentiel ou à distance
Session garantie