1

Introduction to Corporate Social Responsibility

• Corporate Social Responsibility concepts as defined by ISO 26000.
• Normative, regulatory and legal framework related to organizations’ social responsibility.
• Introduction to management systems and the process approach.
• Presentation of ISO 26000 clauses and its six core subjects.
• General requirements: presentation of the clauses 4 to 7 of ISO 26000.
• Implementation phases of the ISO 26000 program.
• Continual improvement of a social responsibility program.
• Conducting an ISO 26000 audit.

2

Implementing controls in social responsibility according to ISO 26000

• Development of a social responsibility policy and objectives.
• Human rights issues and best practices.
• Labour practices issues and best practices.
• The environment issues and best practices.
• Fair operating practices issues and best practices.
• Consumer issues and best practices.
• Community involvement and development issues and best practices.
• Certified ISO 26000 Foundation exam.

3

Examination and certification

• The exam covers the following competence domains :
• Domain 1: Fundamental principles and concepts of social responsibilities.
• Domain 2: Social responsibility program.