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Course : ITIL® 4 Foundation with certification
Practical course - 3d
- 21h00 - Ref. IFS
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 | Understand ITIL® concepts and terminology |
| Learn the IT service management value chain |
| Understand the added value of ITIL® |
| Prepare for the ITIL® V4 Foundation certification exam |
Certification
The certification exam is given in French.
Remote certifications
See the certifier’s official documentation for the list of prerequisites for completing the online certification exam.
Practical details
Teaching methods
This course involves active, participatory learning. ITIL® concepts are explained, illustrated through feedback, and enhanced with group discussions.
Course schedule
1 The ITIL® framework and the practice of service management
- The history of ITIL®: Its origins, who’s behind it. The reasons for its success.
- The notions of best practices and standards.
- The main goals of ITIL®.
2 Key concepts in service management
- Definitions: Service, utility, warranty, customer, user, sponsor, and service management.
- Concepts related to creating value through services: Cost, value, outcome, deliverable, and risk.
- Relationship concepts: Service offering, relationship management, service provision, and service consumption.
3 The 7 guiding principles for organizations
- Description of the nature, use, and interactions of the 7 principles.
- Focus on value.
- Start where you are.
- Progress iteratively with feedback.
- Collaborate and promote visibility.
- Think and work holistically.
- Keep it simple and practical.
- Optimize and automate.
4 The 4 dimensions of service management
- Organizations and people.
- Information and technology.
- Partners and suppliers.
- Value streams and processes.
5 The IT service management value chain
- The notion of a value chain, its purpose and components, and its interconnected nature.
- The goals, inputs, and outputs of each of the six activities of the value chain.
- Plan, improve, engage, design and transition, obtain/build, delivery and support.
6 The 18 practices of IT service management
- The notion of practice.
- The goals and key terms of the 18 practices.
7 The 7 main practices of service management
- Continual improvement.
- Change management.
- Incident management
- Problem management.
- Service request management.
- Service centre.
- Service level management.
8 Preparing for and taking the certification exam
- Review of the ITIL® 4 Foundation program.
- Mock exam and group correction. Tips for the exam.
Exam
The exam is made up of 40 MCQs to be answered in 1 hour, closed-note. Getting 65% correct is required for certification.
Customer reviews
4,5 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
JULIE B.
23/03/26
5 / 5
Très bonne formation
ROMAIN L.
23/03/26
4 / 5
Trés bien dans l’ensemble .je pense qu’il faudrait une journée de plus . (dans mon cas)
NICOLAS R.
23/03/26
5 / 5
Super pédagogie du formateur !
HAMMOUD RACHIDA E.
23/03/26
5 / 5
très bon contenu
AUTRYVE LOUIS V.
23/03/26
4 / 5
Globalement satisfait, je regrette que le cours soit très orienté certification (1,5 journée), ce qui n’est pas mon besoin premier.Mon but premier étant la mise en place de la méthode et non la certification
FLORENCE B.
23/03/26
4 / 5
Le support fourni par Orsys n’est pas pédagogique. Nous repartons de la formation sans support papier. Cela implique qu’à la sortie de la formation je dois imprimer moi-même les supports. Ce n’est pas acceptable.
MATTHIEU G.
23/03/26
5 / 5
L’absence des quizz obligatoires depuis le début de la session représente un véritable point faible
CEDRICK C.
23/03/26
5 / 5
Merci Abdel pour son dynamisme et sa bonne humeur
DELPHINE A.
23/03/26
5 / 5
Le fait de prendre des exemples dans nos propres entreprises apporte beaucoup de facilité à comprendre la théorie
JUHEL ADRIEN L.
23/03/26
4 / 5
La formation est très centrée sur l’acquisition des réflexes pour réussir l’examen. De ce fait, les sujets sont parfois un peu trop centré sur l’acquisition des mots clés, plus que sur la compréhension fine du sujet.
SEDASSAMADI S.
23/03/26
5 / 5
Très riche.
SÉBASTIEN G.
23/03/26
5 / 5
Super formation avec un formateur très sympathique et compétent.
SOPHIE T.
23/03/26
5 / 5
Pas le temps de faire les cas pratiques !
PIERRE-VINCENT N.
23/03/26
5 / 5
Gilles est au top, merci et bravo à lui.
MAXIME H.
23/03/26
5 / 5
Formation très intéressante dans la compréhension des bases de l’ITIL
JORDAN K.
23/03/26
5 / 5
Très bonne formation, j’ai apprécié la dynamique du formateur et du temps accordé à chacun sur les différents blocages et incompréhension.
CELINE G.
23/03/26
5 / 5
Exercices non faits
HÉLÈNE S.
23/03/26
5 / 5
Merci
LAURENCE A.
23/03/26
5 / 5
Le support est trop dense pour être abordé en totalité sur 3 jours .
FLORIAN T.
23/03/26
5 / 5
Alain est un très bon formateur
CYRIL T.
23/03/26
5 / 5
Contenu à la hauteur des attentes et idem pour la pédagogie
OUAHIB M.
23/03/26
5 / 5
Très bon cours. Très bon prof
FABIEN K.
23/03/26
5 / 5
Bonne préparation à l’examen
BAPTISTE A.
23/03/26
5 / 5
Alain est formateur formidable. Il a fait preuve d’un grand professionnalisme tout au long de la formation ITIL.Sa pédagogie, sa clarté dans les explications ainsi que sa capacité à rendre les concepts accessibles ont fortement contribué à la qualité de cette formation. Il a su illustrer les notions avec des exemples concrets, facilitant ainsi la compréhension des sujets abordés.Son dynamisme et son implication ont rendu la formation particulièrement agréable et enrichissante.
RENÉ M.
23/03/26
5 / 5
Disponibilité, professionnalisme, interaction, explications claires, prends le temps d’expliquer avec des exemples pertinents, souriant et convivial.
AÏTOR N.
23/03/26
5 / 5
Formateur au top
CHRISTELLE B.
23/03/26
5 / 5
Le cotenu répond bien à la formation. Mais j’aurais souhaité faire au moins 2 examens blancs avec la formatrice. ne pas le faire seul. La correction en groupe est plus intéractive. Je pense
CEDRIC H.
23/03/26
3 / 5
Formatrice présente, répond bien aux questions et connait bien la matière. Peu d’animation sur une matière assez lourde donc à la longue c’est moins facile à suivre, mais je ne sais pas si c’est possible de faire rentrer une telle matière avec une bonne animation.
THIERRY P.
23/02/26
3 / 5
The training material provided is not usable4 slides or so per pagehow to take notes?the course material provided and the course material used are not the same. you can find the elements, but you have to find them!
FOUR STÉPHANIE B.
23/02/26
4 / 5
Paper presentation would have been a plus
HAITAM B.
23/02/26
5 / 5
Very good
ADEM C.
26/01/26
5 / 5
Very interesting, thanks to Alain for his teaching skills and energy. He got us all involved in this module and helped us discover ITIL. Many thanks to him!
VU THANH N.
26/01/26
5 / 5
Alain is a great teacher, he knows how to get straight to the point and give us the words and definitions we need to remember. I also appreciate the reminders at the start of each new module. You can tell he's passionate about his subject and knows it inside out. I'm delighted to have had him as a trainer.
LOUIS-SERGE J.
26/01/26
5 / 5
Good training
MATTHIEU C.
26/01/26
4 / 5
too much supporting documentation
LAMINE G.
26/01/26
5 / 5
very explicit trainer, caring, attentive and courteous, good atmosphere.
MAUD B.
26/01/26
4 / 5
Good trainer
ROLAND N.
26/01/26
5 / 5
Nabil's explanations and discussions were great. He answered all our questions.
PAUL M.
26/01/26
4 / 5
Thanks to Nabil for the training: educational, effective and very professional. On the other hand, I find the content of the course (Itil philosophy) rather debatable. A major black mark: the translation of certain statements in the test MCQs is scandalous (doesn't mean anything, translation error, etc.). This needs to be brought up with the ITIL people in France.
CÉLINE M.
26/01/26
5 / 5
Simple, to-the-point approach, with a focus on certification, while leaving plenty of room for discussion with individual learners
OLIVIER H.
17/12/25
4 / 5
Impractical media format, moving from single-page display on the front cover to double-page format thereafter, requiring zooming in to display information correctly... a single-page file would be more usable on a screen.
SANAA M.
17/12/25
5 / 5
Thanks to Tahar, he's a very good trainer with a lot of experience. He understands our businesses and doesn't hesitate to make connections. He's also a good listener and very patient. He takes each student into consideration and encourages interaction. I found the course very interesting and it enabled me to learn more about ITIL practices in relation to my job. Thank you once again to Tahar for his kindness and professionalism.
CHARLOTTE D.
17/12/25
4 / 5
Trainer who teaches and listens/
JULIEN B.
17/12/25
5 / 5
A very good approach that allows me to better understand the subject. Taking into account the concepts proposed via ITIL in order to better understand RUN and to be able to optimise it by recovering the concepts to carry out this improvement process. An explanation of the terminologies which are often different from those used within our organisations.
RUDY V.
15/12/25
5 / 5
thanks for the interaction and demonstration
PIERRE B.
15/12/25
5 / 5
Very good training. Good balance between theory and practice. Several mock exams are a real plus.
JULIEN K.
15/12/25
5 / 5
the
DE BARROS ALEXIS G.
15/12/25
5 / 5
very satisfied with the session and with the trainer who was very educational and friendly
DAVID V.
15/12/25
5 / 5
Very good trainer, who makes a very theoretical subject interesting
MICKAEL L.
15/12/25
5 / 5
Very good, but beware that the 'homework' provided after the course (i.e. after 5.30 p.m.) to be done that same evening can take up a lot of time and it's not necessarily possible to combine it with family life, so it can cause delays and frustration. In my opinion, this is a point that needs to be reviewed, and perhaps an extra half-day should be added if possible, as the content is also very dense.
RICHARD B.
15/12/25
5 / 5
Highly educational trainer.
MOHAMED N.
15/12/25
5 / 5
The content is relevant, clear and perfectly structured. The trainer is very competent and has a perfect command of the subject. Thank you very much for the quality of the training.
GABRIEL T.
15/12/25
4 / 5
I think we need more practice.
WIAM R.
15/12/25
5 / 5
Excellent
SENEKIAN HERMAN N.
15/12/25
5 / 5
complete and interesting content
GUILLAUME B.
15/12/25
4 / 5
Redundant but very clear support. He has made it his own and mastered it well. I just didn't appreciate the very many remarks and comments about news, politics, etc., that were made. This isn't the local PMU bar, and I don't have to listen to the trainer's many opinions on subjects that have nothing to do with anything and that he doesn't master (whether or not cattle should be slaughtered during the current epidemic, whether or not such and such a politician should or shouldn't do something abo
MAHOUKOU LAURE M.
15/12/25
5 / 5
Dense but very instructive
HANANE B.
15/12/25
4 / 5
More practical exercises would have been welcome. Well done to the trainer for keeping our attention with plenty of illustrative examples and making us laugh at times.
YANIS D.
15/12/25
5 / 5
A very good instructor, a good teacher and a good listener.
TRISTAN M.
15/12/25
5 / 5
A lot of cramming and theory but that's inherent in the subject of the course, the training was very well run.
ADELINE B.
15/12/25
5 / 5
excellent elocution, adaptability of the theory thanks to numerous practical examples, availability of our trainer
VIKTORIYA K.
15/12/25
5 / 5
Good explanation of the equipment. It gives a clearer picture of the whole and of the details.
ETIENNE V.
15/12/25
5 / 5
Wilfried is a good teacher and takes the time to explain each ITIL concept with patience and humour. These concepts will be particularly useful to me throughout my professional career and I'm delighted that Wilfried was there to explain the values of ITIL to the group.
CLARISSE M.
15/12/25
5 / 5
Very, very dense and complex content but very good trainer
LUCAS C.
15/12/25
4 / 5
I would have liked to have had more insight into GLPI too, as I don't use ServiceNow in my company.
NAWEL H.
15/12/25
5 / 5
GREAT TRAINER!
CHLOÉ M.
15/12/25
4 / 5
The training is well presented, but I can't find much use for it in my day-to-day work.
DIDIER G.
15/12/25
5 / 5
PDF not editable for taking notes
SYLVIE M.
15/12/25
5 / 5
I was very pleased with the quality of the content and Michel's delivery, especially with the concrete examples from his various experiences. I'll just have to do a few more revisions and I'll be ready to take the certification.
CÉLINE P.
15/12/25
5 / 5
The approach is global and theoretical, and I would perhaps have liked to have had a bit more time for practical cases and to have drawn parallels with the way my company is organised.
TERENCE L.
15/12/25
5 / 5
Very good trainer, with comprehensive, easy-to-understand documents.
DELPHINE D.
15/12/25
4 / 5
Some subjects were covered very quickly, due to lack of time. But the trainer took the time to answer our questions and get us to do some exercises.
TRISTAN V.
15/12/25
5 / 5
The content is good too, even if the order of certain concepts at the start of the documentation confused me, as it wasn't always logical for me.
LAURIANE C.
15/12/25
5 / 5
This course was a complete discovery for me. Thanks to the clear and progressive teaching methods of our trainer, Mr FESSARD, I was able to understand previously unknown concepts and grasp the issues at stake. The key concepts are approached in a progressive and coherent way, which makes them easier to understand with an effective and appropriate teaching style. This is a high-quality course.
DIDIER D.
15/12/25
5 / 5
Trainer with in-depth knowledge of the subject
CLÉMENT D.
15/12/25
5 / 5
Quality foramteur!
ADELENE Y.
15/12/25
4 / 5
The content is comprehensive and varied enough to cover as many cases as possible, but there is little practical training on the first few days.
FRANCK C.
15/12/25
5 / 5
Clear training with a good pace and lots of concrete examples
CLEMENT B.
15/12/25
4 / 5
A very committed and passionate speaker!
MOHAMED S.
15/12/25
5 / 5
Although I had some preconceived ideas, the content and explanations enabled me to fully understand the value of the course.
MAXIME M.
15/12/25
4 / 5
There's a lot of definitions and theory to absorb in a short space of time, and a little more practical case studies like those in the support material would make it easier to memorise, but the timing dictates this pace.
OLIVIER D.
15/12/25
5 / 5
The pedagogy of the course was good in relation to the official content, which could be made a little clearer
ARMELLE P.
08/12/25
5 / 5
Very theoretical training, made interesting by the examples taken from the trainer's professional life
DANY C.
01/12/25
5 / 5
Rich, comprehensive content.
PIERRE L.
01/12/25
5 / 5
Very good support material and a very clear trainer who answered all types of questions.
DIDIER T.
01/12/25
5 / 5
The content was dense, but the trainer's pedagogy ensured that the training went well.
FLORIANE P.
01/12/25
4 / 5
good training, I appreciated the illustration of concepts by concrete examples
GUILLAUME J.
01/12/25
5 / 5
Not enough practice for my taste and very very theoretical (But it's ITIL...)
MARIE-PIERRE C.
01/12/25
5 / 5
Dense but very interesting training - At the end of the day, we should go a little slower on the concepts, our little brains get tired ^^.
GUILLAUME L.
01/12/25
5 / 5
A dynamic and interesting presenter to listen to
PIERRE C.
01/12/25
5 / 5
Franck CHRISTIN is passionate and exciting. Despite the dense content and my limited initial knowledge of ITIL 4, I think I've got a good grasp of the concepts, principles and practices. Thank you
CHRISTOPHE M.
01/12/25
5 / 5
Not all aspects of the course are necessarily applicable in my company at the moment, which is why I'm so interested in it Satisfied, but the course itself was very interesting, and the facilitators were very dynamic and the atmosphere very pleasant.
NICOLAS S.
01/12/25
5 / 5
Gilles is a top-notch trainer who prepares students well for the exam throughout the modules (full of tips). One area for improvement is the provision of support material, which only arrived on the third day.
GUILLAUME C.
01/12/25
5 / 5
course material too large for the duration / keep exchanges and feedback to illustrate practices
MARINE M.
01/12/25
5 / 5
I appreciated the examples given with the Axle Car case studyThe trainer also greatly contributed to the appreciation of the training by giving concrete and business examples.
JULIE C.
01/12/25
3 / 5
sick for two/three days, so opinion irrelevant
SANDRINE R.
01/12/25
5 / 5
Heavy but necessary, Pape is an excellent teacher! I managed not to sleep this time.
SIMON S.
01/12/25
4 / 5
Interesting course, which provides good training for the exam, but in my opinion it's too focused on passing the exam and not on the overall philosophy of ITIL. Perhaps the other ITIL modules have a more practical side and this one is supposed to be theoretical.
JONATHAN O.
01/12/25
5 / 5
Powerpoint with a lot of information sometimes
NABILA A.
01/12/25
5 / 5
Thank you to Pape, who was able to pass on his knowledge with a great deal of kindness. He answered all our questions by giving us concrete examples, which is very important for our overall understanding.
DOMINIQUE H.
01/12/25
4 / 5
very rich content, lots of definitions
MORGAN A.
01/12/25
4 / 5
Not enough exercises, no possibility of doing mock tests without paying extra. The material used by the trainer was apparently provided by Orsys but contained a number of illegible slides and repetitions that made it difficult to follow the course without dropping out.
YASSIR T.
01/12/25
4 / 5
The course material is good and the trainer is a good presenter, but there should be more exercise tests after each chapter.
DIMITRI Q.
01/12/25
4 / 5
The course content is very dense and fairly theoretical. As for the projected material, it contains a few typos and display problems. On the other hand, the trainer was very friendly, educational and a good listener.
THOMAS B.
01/12/25
5 / 5
Top
AHMAD AMAL A.
01/12/25
5 / 5
Mr. Eric is the best trainer!
ANNE B.
24/11/25
4 / 5
I would have liked to see more concrete examples.
LOUIS D.
24/11/25
5 / 5
More mock exams and practice could be interesting.
BENJAMIN M.
24/11/25
5 / 5
Very good to have mock exams
ROBIN V.
24/11/25
5 / 5
Bravo and thank you.
ALIX B.
24/11/25
5 / 5
Alain took the time to give us examples from his own experience to illustrate the course. The content was very theoretical, with lots of terms to remember, but the exercises helped us to associate the key words.
MADANI KHALED E.
24/11/25
5 / 5
Alain is a very good trainer who knows how to share his knowledge using a simple but very effective method.
ANTOINE G.
24/11/25
5 / 5
Qualitative presentation. In addition to the well-presented format, the experience shared by our trainer Alain OTHMAN enabled us to gain a better understanding of various cases.
KÉVIN A.
24/11/25
4 / 5
the pdf of over 200 pages contains a huge number of errors with slides that are the same. The quality of the course material seems to have been written by an Ia without human proofreading.certification is not included in the course and must be taken at a later date.fortunately the trainer was very willing and educational.
PASCAL T.
24/11/25
5 / 5
Excellent trainer, with real expertise and excellent interpersonal skills
SAMIA H.
24/11/25
4 / 5
The translation of the repository is poor.
ROMAIN M.
24/11/25
5 / 5
poorly translated course material comprehension problem example: demands translated as requests rather than needs,
SABRINA B.
24/11/25
5 / 5
It was a very good course, and I came away with a solid base from which to prepare for certification with peace of mind and to better understand my future assignments. The content is clear and well-structured, even if a little effort needs to be made on the content of the translated support materialA big thank you to Michel, a competent and educational trainer, who led these three days in a joyful and good-humoured way. His explanations, his feedback and his ability to take the time to answer ou
AURELIE R.
24/11/25
5 / 5
The course material was very badly translated, with errors of understanding and spelling. Fortunately, the trainer was excellent and made up for the various errors on the spot.
REDOUAN T.
24/11/25
5 / 5
Excellent trainer, who was able to illustrate the chapters covered with numerous examples and real-life situations.
GUILLAUME H.
24/11/25
5 / 5
This very interesting course enabled me to understand the concepts, processes and language of Itil4. The course facilitation was very clear, fluid and educational, taking time for questions and answers as well as explanations.
VINCENT N.
24/11/25
5 / 5
Poorly translated and confusing guide
NASSIM Y.
24/11/25
5 / 5
The trainer was excellent, with lots of practical case studies which made the concepts more tangible.
BELHASSEN B.
24/11/25
5 / 5
The content was clear and well-structured, with a good balance between theory and practice. Mr Michel-Christian led the course in an effective and educational manner. The only area for improvement was the official materials, some of whose translations and organisation could be reviewed to make them easier to understand.
DIF HAYAT M.
24/11/25
4 / 5
Quality of materials: I suggest reviewing the translation made by Eng> FrançaisExamens Blancs: Optimise the learner experience when taking the exam, it should be online so that we can measure the frequent errors in the group and only deal with them.
SAMYA O.
24/11/25
5 / 5
The training was excellently run: I'd like to highlight the trainer's teaching methods, availability and kindness. Everything was in place to enable us to follow the course in the best possible conditions, while always having the opportunity to put any questions to the trainer, who has a wealth of expertise that enhances the training content (support).
THIERRY G.
24/11/25
5 / 5
Clear presentation, trainer very attentive to participants' learning, good balance between theory and application, very good grasp of ITIL concepts.
CÉLINE C.
17/11/25
4 / 5
The content was very dense, but the trainer was able to give the key points to apply and remember for each subject covered.
PANTHITA W.
17/11/25
4 / 5
It would be more practical if we could download the learning booklet for note-taking and revision.
MALICK S.
17/11/25
5 / 5
Excellent trainer // Very educational!
ELISABETH B.
17/11/25
4 / 5
The content is very complete and well explained. There's a lot of documentation to help us and give us the material we need.
ANTHONY V.
17/11/25
5 / 5
Pape has a very good grasp of his subject and explains each case in a clear and concise way, with the added bonus of giving real-life examples to illustrate the different cases (cases experienced by companies, for example in the catering industry).
LYAMIN D.
17/11/25
5 / 5
All the information is present and well detailed, and there's nothing to say about the courses.
MYRIAM L.
17/11/25
3 / 5
Very little applied teaching. There's little reminder of what we've seen, very quick passages on certain parts, the support isn't helpful, there's a lot of discussion without visual support and it's complicated at a distance. The added value of ITIL compared to agility (correctly implemented) and devops (according to the DORA reference framework) doesn't jump out at me. I'd have liked to see more examples with the current cloud. No exercises, just MCQs.
PHILIPPE G.
17/11/25
5 / 5
We found that the exercises were a little dated and their translations could be confusing. The course material is clear, concise and concise.
JED A.
17/11/25
4 / 5
Of the 3 days, only the 3rd was a little lively, with real discussions around the exercises and definitions. The others were more like reading definitions, sometimes using technical terms (other than ITIL) as examples, targeting the DEV population a little too much. There were almost systematic delays at the start of each course during the first 2 days. The presenter was pleasant in his own right, but certainly lacked pedagogy, although he had a perfect command of his subject.
CLÉMENT P.
17/11/25
4 / 5
Literally translated from English into French, the sentences in the tests are sometimes difficult to decipher.
FOUDA NELLY N.
17/11/25
5 / 5
The trainer was highly educational, making the lessons flow smoothly and comprehensively in such a short space of time.
FABIEN L.
17/11/25
5 / 5
Good content with a logical progression, but a lot of vocabulary to know beforehand. Very good teaching overall. Prepares us fully for the logic and understanding of ITIL.
CRUZ MIGUEL B.
17/11/25
5 / 5
Thanks to the host
SENGUL A.
17/11/25
3 / 5
The course covered what I imagined: the basics, but I found it very difficult to combine the different subjects with my current organisation. The course covered what I imagined it would: the basics, but I found it very difficult to combine the different subjects with my current organisation. It was also very academic, which is not the format that suits me best. I also found that the trainer sometimes lacked a bit of 'it's so obvious' benevolence, and so on.
ALAIN R.
17/11/25
5 / 5
Alain is a trainer with great human skills, and the way he prepares us for certification is very effective.
COSTA WALTER D.
17/11/25
5 / 5
Clear and concise
SYLVAIN M.
17/11/25
5 / 5
top and clear
ELISABETH K.
17/11/25
4 / 5
Farah is a very nice teacher, but the course is too heavy on theory. There aren't enough interactive exercises. Farah explained everything very well, but after a few hours, I couldn't concentrate any more when I just had to listen to theory.
ROMAIN P.
17/11/25
3 / 5
Very dense, too much repetition
FILIPPO LOUIS D.
17/11/25
4 / 5
The content is very theoretical and a little long
CLAUDE M.
17/11/25
5 / 5
Perfect, everything is clear and the pace is very well adapted
BERNARD L.
17/11/25
4 / 5
The trainer succeeded in making the course dynamic and interesting (which is something to be emphasised when it comes to ITIL training). His personal initiative in proposing forms for the mock exams was remarkable.
SABRINA T.
17/11/25
4 / 5
The trainer gave some interesting examples and had a good grasp of his subject, but the speech and the passage on certain points were a little too fast for me.
JUSTINE R.
03/11/25
4 / 5
Very / Too dense (not easy to follow and integrate everything) but very interesting and very well explained by the trainer.
OLIVIER L.
03/11/25
5 / 5
very good teaching and mastery of the subject.
WASSIM B.
03/11/25
5 / 5
Many thanks to our trainer
BENOIT C.
03/11/25
5 / 5
Very interesting but very theoretical. The course lacks a concrete case study (the one in the learner's booklet is not satisfactory). But would probably require an extra half-day.
SANDRA P.
03/11/25
4 / 5
Training course with little practice, theory not always obvious, thanks to the trainer who listened and corrected the white test.
STÉPHANE M.
03/11/25
5 / 5
Very clear and understandable
MAYRON V.
03/11/25
4 / 5
Heavy and overly theoretical course with not enough 'practical case studies'.
VALENTINE B.
03/11/25
5 / 5
very good trainer
ALICE D.
03/11/25
4 / 5
The first day was fairly dense in terms of assimilating vocabulary, but it was essential to pass the MCQs. The gain in knowledge is undeniable for me.
ESTELLE P.
03/11/25
4 / 5
I would have liked more interaction in the form of a quiz for each subject covered, like a kahoot.
JULIEN G.
03/11/25
5 / 5
Unfortunately, there is too much theory and the course material is a little redundant on certain points.
EMMANUEL B.
03/11/25
4 / 5
The programme is very dense and we would benefit from sharing our experiences even more. The examples could also be more varied to make them more meaningful. A lot of repetition detracts from the interactivity of the course.
OUDANI L.
03/11/25
4 / 5
thank you
ANTHONY M.
03/11/25
4 / 5
Satisfactory overall
MAMADOU SITA B.
03/11/25
5 / 5
CLEAR
LOUIS S.
27/10/25
5 / 5
Very interesting and professionally applicable content
THAO-ANH V.
20/10/25
4 / 5
The content is very interesting but I find that the time allocated to each subject is too short. On the other hand, I find that the course is too short to cover all the points.
YANG M.
20/10/25
5 / 5
The courses are very well structured and educational.
ESTELLE M.
20/10/25
4 / 5
Lack of depth in terms of practical implementation
MAXIME S.
13/10/25
5 / 5
ITIL is a vast subject that requires you to learn a lot of precise concepts quickly, and sometimes you get the terms mixed up, but this will improve with practice. The trainer masters his subject and presents the important and less important concepts with reflection and humour.
MARC A.
13/10/25
4 / 5
The content of the examples is sometimes outdated and overusedThe logical progression through the material is fairly well formulated
DERRICK N.
13/10/25
4 / 5
Despite the quality of the content and the teacher's knowledge, I have to admit that he sometimes used too many examples.
JEAN A.
13/10/25
5 / 5
Support document too full, but the trainer was able to summarise and present it well over the 3 days.
MARIE-PIERRE G.
06/10/25
4 / 5
Very dense training with a lot of concepts to integrate in 2 days. But with the tests on the 3rd day, it helps to memorise them.
RAPHAELLE M.
06/10/25
5 / 5
Very good
PRESTI DAVID L.
06/10/25
5 / 5
The presenter was very articulate and kept a close eye on our understanding, so it was easy to talk to him and the explanations were clear enough, with examples in addition to the theory.the exercises could be done live, which was more comfortable than having to do them during the training days.the content was very relevant, as the work context is totally suited to it after taking these courses.
NIKITA G.
06/10/25
5 / 5
Top!
BAALI HODA A.
06/10/25
5 / 5
Very interesting content and very competent trainer.
ALEXIS N.
06/10/25
5 / 5
Top-notch trainer who knows his subject inside out, the only downside is that the training is very dense, I think that a little more time should be given. The examples cited help to clarify 'unclear' points.
NATACHA B.
06/10/25
4 / 5
Very interesting content, lots of principles to remember in a fairly short space of time
THOMAS P.
06/10/25
5 / 5
Very good training. The trainer, Pape, is very good and his teaching methods exceed my expectations.
CHRISTOPHE B.
06/10/25
5 / 5
Very good, comprehensive short course on understanding Itil V4 Foundation
SANTOS RUI PEDRO D.
06/10/25
5 / 5
In my opinion, the content is complete. Very clear and perfectly adapted teaching methods
JEAN-PHILIPPE E.
29/09/25
5 / 5
Thank you Lhacène, I've finally understood part of my role in my company.
DIMITRI A.
29/09/25
5 / 5
Quality content
RENAUD N.
29/09/25
4 / 5
great, but the book is not downloadable
MOUARD B.
29/09/25
5 / 5
The training was very interesting for my current job and helped me to understand a number of good practices that I'll be applying to improve my processes.
MARIE-PIERRE-G L.
29/09/25
4 / 5
The trainees' course material was different from that of the trainer.
PASCAL K.
22/09/25
5 / 5
Very good both in terms of content and animation
JEAN P.
22/09/25
5 / 5
The course was a pleasure to follow, with content that was clear, structured and relevant to the stated objectives, and the trainer was a good listener, available to answer questions and attentive to the needs of the client.
YANN P.
22/09/25
5 / 5
A few translation errors in French
JUAN V.
22/09/25
5 / 5
CLEAR
NICOLAS C.
22/09/25
5 / 5
Mr MOQUET is very competent in his role as trainer. He takes the time to explain things from a number of angles and illustrates what he says with concrete examples that can be found in professional situations. I highly recommend him.
STÉPHANE M.
22/09/25
5 / 5
The trainer had a very good command of the subject and was very good at passing on knowledge. The only negative point related to the subject was that no practical experience was possible.
XAVIER F.
22/09/25
5 / 5
Top-notch, constructive, educational training with a touch of humour. It was perfect.
BASTIEN O.
22/09/25
5 / 5
Very good trainer, lots of examples and rewording, good explanations
ISABELLE M.
22/09/25
3 / 5
Lack of pedagogy (simple reading of the slides). Acronyms and technical terms not defined, difficult to follow when the IT environment is new.Adherence to timetables: over 3 days of training, late starts, exceeding break times and early end of day represented 3 hours 45 minutes lost, although these hours are billed to companies, this is a lack of seriousness and a loss of credibility for ORSYS.
MARTIAL M.
22/09/25
4 / 5
The training materials were not available in my space. So I left without any documentation
ETIENNE D.
22/09/25
4 / 5
In my opinion, there is a lack of questionnaires for the price of the training.
ARNAUD M.
22/09/25
5 / 5
Very good teaching methods: the trainer responded well to our questions, rephrasing and coaching us through the concepts that were most difficult to grasp, while the PeopleCert course material lacked concrete, meaningful cases that could be applied in the IT environment.
PATRICK R.
22/09/25
5 / 5
Interesting but very dense
AURÉLIE F.
22/09/25
4 / 5
Very conceptual training, lots of definitions, sometimes very 'IT' terms (not always familiar to me) perhaps lacking more links with more concrete examples, in relation to our respective activities (of the participants) to make the link with our daily lives - good preparation for the exam.
DUVAL .
22/09/25
5 / 5
Despite the very dense programme, the trainer made it lively and interactive! It was a great experience for me!
MARIANNE F.
22/09/25
3 / 5
mass concept with no practical application or retreat from theory - no practical application
ROMAIN T.
22/09/25
4 / 5
It was a really good session, tough but rewarding, and the trainer instilled a great dynamic! :)
MARIE M.
22/09/25
3 / 5
The course was very focused on certification, but unfortunately not enough on practical application in the workplace. I didn't understand the trainer's teaching style, nor that proposed in the support material. It's important to note that managers can take the course... An introduction like the one given in the official book (which would have been appreciated in its paper version given the cost of the course) would have helped to put things into context.
GREGOIRE L.
22/09/25
5 / 5
TIPS are a great help. Knowing how to crack the code ;-) . Thanks
DAVID D.
22/09/25
4 / 5
The official book available on peoplecert doesn't need to be paraphrased and its content is well organised and relevant. I think it would be a good idea to give it to each participant :-)
MATTHIEU T.
22/09/25
5 / 5
Very comprehensive content, perfect presentation. Thank you very much.
SÉBASTIEN P.
22/09/25
4 / 5
Extremely theoretical training linked to the challenge of the course itself. A foundation of theoretical knowledge
STEPHEN E.
22/09/25
4 / 5
Complete and clear, sometimes with lots (too many?) practical examples to the detriment of the theory, which was sometimes unclear.
MICKAËL M.
22/09/25
5 / 5
Focused on passing the certification course.
TITOUAN A.
22/09/25
4 / 5
The trainer was very human, and didn't spend his time reading the material but explaining the basics.
RAPHAËL S.
22/09/25
5 / 5
Thanks Alexandre
LAURENT D.
22/09/25
5 / 5
Despite the very dense programme, the trainer made it lively and interactive! It was a great experience for me!
MATHILDE G.
22/09/25
5 / 5
Very clear, even if sometimes the ITIL language or the translation from English implies the redundancy in French of certain vocabulary words that can lead to confusion. But that's purely ITIL-related.
GILLES C.
15/09/25
5 / 5
Very comprehensive training
ALEXANDRE F.
15/09/25
4 / 5
The course was very theoretical and would have benefited from a bit more practical application. Not enough time was spent on the practical aspects that we use on a daily basis, which would have been more concrete and interesting.
OUMAIMA D.
15/09/25
5 / 5
I would like to extend my warmest thanks to Mrs Mathias for the quality of her training and her compassionate and humane approach to teaching.
SYLVAIN R.
15/09/25
4 / 5
Unable to retrieve the course material from the orsys website using a mobile phone.
WILLIAM N.
15/09/25
4 / 5
The length of the course (3 days) and the number of slides sometimes make it impossible to go into the use cases in detail. Some slides are skipped, but in return the trainer emphasises the key words, which is appreciated.the soundtrack given at the end of the session on the correction of the mock exam is also appreciated.the 4 plates per page in the PDF: not great because you have to scroll around.
THIERRY M.
15/09/25
5 / 5
Very good trainer, educational. Course made very interesting by the trainer.
SALMA RABIA B.
18/08/25
5 / 5
the trainer is super pro, makes learning easy; thanks for the efficiency
ADAMA G.
18/08/25
5 / 5
Vincent explains in great detail and doesn't hesitate to repeat himself for better understanding. Thank you very much.
OLIVIER B.
18/08/25
5 / 5
The documents produced also help to structure and memorise them.
BOURDON FRANCK L.
18/08/25
5 / 5
The ITIL v4 training course was very rewarding: the content is clear, well structured and accompanied by concrete examples. The interactive and dynamic approach made it easy to understand and put into practice. The trainer, who was highly educational and available, was able to make the concepts accessible and motivating.
LAMIA B.
18/08/25
5 / 5
perfect
PIERRE B.
18/08/25
5 / 5
very good
ADRIEN C.
18/08/25
4 / 5
In terms of content, I found a lot of the concepts I'd already seen in my two SCRUM certifications, so I was less interested overall. In terms of pedagogy, the trainer was interesting and relevant, but some of the focus passages on the specific organisations of certain participants were long, bearing in mind that the principle was not to try and apply the t
LAURENCE G.
18/08/25
5 / 5
Very dynamic trainer, who makes his point. Thank you very much!
SARAH M.
18/08/25
5 / 5
the trainer decided not to use the itil support and to do his own course on word, i think in the interest of concentrating on the fundamentals given the short time available. i passed my certification with 73% so i think i grasped the main elements but i could have done better. i can't say at this stage if the large course support would have been more useful for preparation. Nabil is a quality trainer with relevant examples.
ABDEL-AZIZ A.
11/08/25
4 / 5
Interesting content
YOHAN J.
11/08/25
4 / 5
The training is designed to prepare for certification and align practitioners with the vocabulary to be considered. On the other hand, the training is less focused on practical application in the workplace. The last day could be modified to include a practical group study.
ABDEL T.
11/08/25
5 / 5
Super trainer, perfect knowledge of the subject.
NGALLET EMILE A.
04/08/25
5 / 5
The content is very well structured and fairly easy to understand. But I particularly like the sheet summarised by the trainer
JULES D.
04/08/25
5 / 5
Very good trainer, who took the time to explain every answer and answer every question.
MAGALI L.
04/08/25
5 / 5
very good content, very clear
SANDRA M.
04/08/25
5 / 5
Very theoretical, but necessary for certification.the practice MCQs and discussions around the questions are very good.the support with a very small and protected notepad is not ideal for taking notes.I would have liked to find more practical advice for my day-to-day activity (new job).
CAMILLE H.
04/08/25
5 / 5
It would have been interesting to have more practice and a common thread exercise.
MARIE-FLORE A.
04/08/25
4 / 5
Hello,Our trainer knew his subject very well and was able to answer all our questions. However, he skimmed over a lot of points and by the end of the course I wasn't able to pass my certification. I had to work an extra fifteen hours on my own before I could pass the exam. What's more, the trainer was supposed to send us additional documents to help us revise, but we still haven't received them.
ATEF H.
04/08/25
5 / 5
Perfect, Impeccable
VIVIANE C.
04/08/25
4 / 5
Nabil made his course attractive by using examples to bring a more practical side to the theory of the subject.
SIRISACK S.
04/08/25
5 / 5
A passionate and precise speaker!
EMMANUEL R.
04/08/25
3 / 5
The medium is not suitable for training purposes
ADONIS N.
04/08/25
4 / 5
The content is clear and the teaching is good.
ARTHUS V.
28/07/25
5 / 5
It would be very useful to have more mock exams to allow practice between the training and the certification. Two mock exams are not enough, given that we go through them during the training, leaving us no time to practise.
JULIEN Z.
28/07/25
5 / 5
The content is very valuable. The trainer is very pedagogical and has a lot of experience, which helps understanding.
JORDI R.
28/07/25
5 / 5
The material highlights the knowledge you need to know. It contains practice questions and mock exams to give you a reliable overview of the exam questions. The trainer is very professional and 'very expert' in his subject, and very friendly.
MAMOUNA C.
28/07/25
5 / 5
Very good trainer
CASIMIR ZINEB R.
28/07/25
4 / 5
The course is well structured and clear. I would have appreciated more practical examples to illustrate the concepts in real-life situations. However, the trainer is a very good teacher and has a thorough grasp of the subject.
SYLVIE H.
28/07/25
5 / 5
This course is exactly what I was looking for.
SYLVIE C.
28/07/25
5 / 5
Starting from scratch, the course content is very dense
SÉBASTIEN V.
28/07/25
5 / 5
There is a slide with missing information
VINCENT L.
28/07/25
5 / 5
The course content was comprehensive and well-structured, covering all the essential concepts expected. The trainer was clear in his explanations and approached the subjects in a concrete and interactive way, which encouraged discussion.
CAMILLE A.
28/07/25
2 / 5
I only attended the first day of training. I decided not to continue on the following days and to prepare for certification on my own. The trainer was not structured. The content was much clearer to study on your own than by following the trainer's explanations. No contextualisation, no concrete examples. The training was passive and not very engaging. The subject is very interesting. But the quality of the presentation was not up to scratch.
LÉNAÏC Z.
28/07/25
5 / 5
perfect, full of use cases
FREDERIC B.
28/07/25
5 / 5
Very committed trainer who got the audience involved.
HEIKEL M.
28/07/25
5 / 5
Very good presenter, very human and educational!
JEAN-MARC M.
28/07/25
5 / 5
Very good teaching methods. Clear explanations
STÉPHANE P.
28/07/25
4 / 5
very comprehensive training, but would like more training for the future
PAUL M.
28/07/25
3 / 5
Too theoretical 'Practical' oriented towards certification and not case studies
ALEXANDRE M.
25/06/25
5 / 5
Very educational trainer
EBI R.
25/06/25
4 / 5
The subject is well mastered
STÉPHANE G.
25/06/25
5 / 5
I'm ready to take the certification, thank you very much.
AMANDINE T.
23/06/25
4 / 5
Personally, I find that the content is too dense to be assimilated in 3 days. The ratio of lesson to definitions and application activities is very uneven: not enough application exercises to take the time to fully assimilate all aspects of the course.
AYOUB S.
23/06/25
4 / 5
Top
YVON-OLIVIER N.
23/06/25
5 / 5
It took 3 days to go through all the necessary elements in detail. I would like to thank the trainer for sharing his knowledge and for his availability.
LEILA A.
23/06/25
5 / 5
The quality of the presentations, particularly the sharing of tips and tricks
HAKIMY HICHAM E.
23/06/25
5 / 5
The training was very good, the trainer explained all the subjects well, giving examples and going into detail when necessary to pass the certification.
HOUARI R.
23/06/25
5 / 5
The trainer, Abdel, is very educational and demystifies very abstract concepts using very concrete examples.
GREGORY M.
23/06/25
5 / 5
The content is heavy because there are too many definitions and texts, but this helps to put the theory into practice.the diagrams are well done and help to understand the training better.the trainer is top notch and very clear in what he says.
CHRISTOPHE C.
23/06/25
5 / 5
Very lively. Hulot present and serious too
ERIC L.
23/06/25
5 / 5
Very dense course material. A lot of elements to integrate in 3 days.
ALAIN F.
23/06/25
4 / 5
Very dense course, difficult to understand without a minimum of prior knowledge.
NICOLAS G.
23/06/25
3 / 5
I'm a bit disappointed because I had high expectations of ITIL. I'd hoped to come away with methods that could be applied in my own organisation and I'm frustrated by the overly generic, theoretical and very impractical content of the repository.
JENNYFER B.
23/06/25
4 / 5
Too much repetitive content and some of it too busy
AHMED B.
23/06/25
5 / 5
Really great.
JÉRÔME B.
23/06/25
5 / 5
definitions are always complex
RODRIGUE M.
23/06/25
5 / 5
Dynamic trainer. Very fast over 3 days, there are a lot of definitions to absorb.
DAVID B.
23/06/25
4 / 5
Lots of definitions and theories. I was expecting a more practical ITIL approach. I'm finding it hard to relate all the practices to my day-to-day life.
LÉO C.
23/06/25
5 / 5
Very good trainer
ADRIEN C.
23/06/25
5 / 5
Very, very interesting.
JULIA L.
23/06/25
5 / 5
In 3 days, we learnt an enormous amount and the learning method is really great, especially for a subject as complex as ITIL.
GAELLE B.
23/06/25
4 / 5
Michel Christian is dynamic and masters his subject. However, the interactions sometimes lacked a bit of listening (questions were asked rhetorically without necessarily listening to the answer), which is sometimes destabilising if you hadn't given the right answer and it's ignored.
TIMOTHÉ D.
23/06/25
4 / 5
CLEAR
ULRICH O.
23/06/25
5 / 5
Very rewarding course. The trainer took the time to explain every detail, and his professional experience was a real plus, with lots of concrete examples to help you understand.
PIERRICK D.
16/06/25
5 / 5
He was a very good trainer, very educational and had a great deal of expertise in his subject.
MARIANNE B.
16/06/25
4 / 5
It's a shame that we didn't have time to put the processes into practice. The training remained purely theoretical, with a large number of concepts but no practical application of how the concepts fit together.
DEBORAH T.
16/06/25
4 / 5
A very theoretical course that lacks a bit of practical experience to better grasp the various subjects.
YANN K.
16/06/25
5 / 5
It might be useful to have an overview before you start. 4 dimensions + SVS + SVC: even before you understand the concepts.
BENOIT B.
16/06/25
5 / 5
CLEAR.
FABRICE J.
16/06/25
5 / 5
Very good teaching methods, many practical examples
AMADOU M.
16/06/25
5 / 5
I am quite satisfied with the training
RACHID E.
16/06/25
5 / 5
Very good and experienced trainer
JOCELYNE R.
16/06/25
5 / 5
A hard copy of the course would have been useful
AURÉLIEN D.
16/06/25
4 / 5
Slides were sometimes poorly translated, making it difficult to understand certain concepts. The course was based on theories, so inevitably there was little practice/exercise. The only exercises proposed in the slides seemed very abstract.
CARINE C.
16/06/25
3 / 5
Support too long and poor English translations which sometimes make the sentences incomprehensibleToo many concepts and inappropriate practical case studiesNot enough concrete case studies in the sessions, working groups or experience-sharing sessions to put ITIL practices into practiceThe presentation of the practices, which is the applicable framework, came too late (last day)Trainer very focused on the front / helpdesk / service nowI left not having the keys to apply ITI
DANY G.
16/06/25
4 / 5
The French translations on the slides are not all understandable
ANWAR ADIL M.
16/06/25
5 / 5
Very professional trainer who knows his subject inside out.
SUN NICOLAS H.
16/06/25
4 / 5
I'm satisfied, but I have a small negative point about the large number of slides and the faster pace on the last day, as we were a long way from the end.
IDRISSI WIAM J.
16/06/25
4 / 5
Structured, clear and consistent content with concrete examples to help you understand key concepts.
THOMAS H.
16/06/25
4 / 5
The focus on the key words and the essential points to be mastered seems sufficient, but there are some points that are not so obvious and a lot of data is contained in the training. The content could be improved by providing more and clearer examples to ensure that everyone has understood, and by leaving as little time as possible for note-taking without being able to retrieve the material.
YOUSSEF E.
16/06/25
5 / 5
.
NIAMAT T.
16/06/25
5 / 5
very good instructor, good content.
NICOLAS A.
04/06/25
5 / 5
Franck CHRISTIN is very pedagogical and takes all the time necessary to ensure that the concepts covered are fully understood.
VINCENT H.
04/06/25
4 / 5
A PDF file of over 400 pages with no videos or anything other than text - in 2025 that's a bit 'cheap'.
GEORGES C.
04/06/25
5 / 5
Very comprehensive, gives a better understanding of the role of each stakeholder. Super essential
KEVIN B.
04/06/25
5 / 5
The content was very good. Franck explained things really well and took the time to answer questions. He doesn't hesitate to re-explain if necessary, which is very much appreciated.
IRIS L.
04/06/25
4 / 5
many thanks to the trainer
FABRICE B.
04/06/25
5 / 5
Excellent approach
CHRISTOPHE P.
04/06/25
4 / 5
excellent trainer!
LANDRY H.
04/06/25
5 / 5
Dense but clear and concise content
TOUFIK K.
04/06/25
5 / 5
The trainer involves the whole class. We can bring theory and practice closer together
FRANZ G.
04/06/25
5 / 5
Very good presentation and practical exercises.
ERWAN T.
02/06/25
4 / 5
The material itself contains a lot of white space for a text written in small type. It would be a good idea to rethink the layout, as it contains a lot of repetition and could be more concise and effective.
AURÉLIEN G.
02/06/25
3 / 5
The trainer was very competent, but I wasn't very interested in ITIL, as there were so many slides to follow remotely that it was difficult to assimilate.
LUCAS B.
02/06/25
4 / 5
Super trainer Clear, precise training
HAFID I.
02/06/25
5 / 5
Very dynamic and lively course
SEBASTIEN K.
02/06/25
4 / 5
Great presenter, but more interactive exercises would have been more practical.
AKRAM H.
02/06/25
4 / 5
Good trainer but too much information in a short space of time
HELENE D.
26/05/25
5 / 5
Excellent training
ARNAUD F.
26/05/25
5 / 5
A very pleasant trainer, who knows how to share his experience.a course that seems unsuitable for distance learning, so I'm very happy to have followed it face-to-face.course material a little long, and redundant for some subjects.
SALMA O.
26/05/25
5 / 5
Comprehensive and rich
EMMANUEL H.
26/05/25
5 / 5
Very good command of the subject and sound advice.
MATHIEU B.
12/05/25
4 / 5
As far as the content is concerned, there are a lot of concepts mixed up in ITIL: it is sometimes difficult to distinguish between them or to know the position of a principle in a company's overall organisation, despite the presence of a lot of diagramsAlthough there is an analogy with a fictitious company 'AXL' and at the beginning we see a lot of ITIL applications in concrete terms, this principle is slightly lost in the rest of the courseOther than that, the rest of the course is top-notch! E
YANNIS B.
05/05/25
5 / 5
A top-notch trainer who masters his subject perfectly and knows how to adapt to his audience to get the information across in the best possible way.
CYRIL G.
05/05/25
5 / 5
Idriss is a great teacher, taking the time to explain each element in great detail and using concrete examples, and coming back to concepts if they're not understood. He's very accessible to questions from trainees, to which he gives relevant and precise answers.
JEAN MARC C.
05/05/25
5 / 5
Super course and trainer (Content, exercises, facilitation)
LAURE M.
05/05/25
5 / 5
Comprehensive course with appropriate support, practical exercises and excellent advice and methods provided by the trainer over the 3 days.
JEAN-MARC R.
05/05/25
5 / 5
a complex subject, but one masterfully handled by our trainer
MICKAEL C.
05/05/25
5 / 5
Very interesting training. The trainer is a good teacher with solid skills.
ERWAN A.
05/05/25
4 / 5
I would have liked to have had real practical case studies on the construction and a first approach to the implementation of ITIL, even just on the first levels.
CÉLINE G.
05/05/25
5 / 5
Very well explained, with concrete examples, unclear subjects are explained. Very good
KERFALA K.
05/05/25
5 / 5
Very good Training
NICOLAS F.
05/05/25
4 / 5
a lot of semantics to acquire
MEDOUNE D.
05/05/25
4 / 5
Gap between the tools already used and the course with its spellings, definitions and principles
MORGAN B.
05/05/25
5 / 5
Many thanks for this rewarding course! The content was clear and very relevant, and I particularly appreciate the interactive method that enabled me to assimilate the concepts. I now feel better prepared to put these new skills into practice. The trainer, Idriss, was a great teacher.
NAJLA M.
28/04/25
4 / 5
The practical part is missing (an example to follow on a service and incident/problem management tool).
SONIA K.
28/04/25
5 / 5
The course material is fairly long, but well-constructed and interesting all the same, and the trainer is very pedagogical, taking the time to explain and not hesitating to give concrete examples that make it easier to understand.
SYLVAIN N.
28/04/25
5 / 5
An excellent speaker, Alain has solid experience in the IT field and he passes on the necessary information with ease. Very good presentation
ANDO R.
28/04/25
4 / 5
Very good trainer, thank you Alain
NATHALIE S.
28/04/25
5 / 5
Great. Very good teacher. Very interesting, well-constructed lessons and the teacher gave good tips on how to pass the certification. Thanks Alain!
MOHAMMED B.
28/04/25
5 / 5
Thank you Alain
VALENTIN F.
28/04/25
5 / 5
Alain is a great trainer
HAMMOUMIA WAFAA E.
28/04/25
5 / 5
Alain is very professional. The preparation for the certification is very effective.
MANINZOU YANNE T.
28/04/25
5 / 5
The course was rich in content and made a real impact thanks to Alain's remarkable teaching style. His ability to convey concepts clearly, dynamically and sympathetically made learning a lot easier. His natural leadership, active listening and mastery of the subject created a stimulating and motivating environment, and I learnt a lot, but above all I came away inspired with a clearer vision and concrete tools for progress. Many thanks for this wonderful learning experience.
LAHCENE A.
28/04/25
5 / 5
THE TRAINING MATERIAL CONTAINS INCONSISTENCIES. THE TRAINER'S ADVICE IS VERY USEFUL.
DE MELO JHONATAN A.
28/04/25
4 / 5
Very good trainer, just needed to be split over several days as there is far too much information and terminology.
CLÉMENT P.
28/04/25
4 / 5
Generally satisfied
KEVIN R.
28/04/25
5 / 5
Excellent trainer, excellent knowledge of the subject + excellent pedagogy and mindset.the support could be improved in terms of the exercises (using Axle Car Hire as a case study would be interesting).a PPTX for the students could be provided in addition to the PDF (not easy to follow with this format).
EMANUELLE V.
28/04/25
5 / 5
Hello,There are a few inconsistencies in some of the fill-in-the-blank sentences, the order of the chapters and the sequencing.
RACHID H.
28/04/25
5 / 5
good teaching and correct content
Publication date : 01/31/2024
PARTICIPANTS
PREREQUISITES
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
PREREQUISITES
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
Last places available
Guaranteed date, in person or remotely
Guaranteed session
No session at the moment, we invite you to consult the schedule of distance classes.
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