Course : Managing conflicts using the DESC method
Practical course - 3.5 hours - Ref. 9DE
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 | Remain neutral and avoid ascribing intentions to others |
| Defuse and regulate tensions through genuine sharing |
| Get out of the conflict by jointly finding solutions that are satisfactory for both parties |
Practical details
Teaching methods
A useful half-day workshop to clarify the steps in the DESC method through practical exercises and interactive games, and apply this technique to concrete situations.
Course schedule
1 Describing the situation based on facts (Describe)
- Decipher the link between the stimulus and its consequences.
- Differentiate between the notions of observations, facts, opinions, interpretations, generalisations, judgements and feelings.
- Remain objective in all situations by focusing on actions, not people.
Hands-on work
Quiz on the notion of observations. An analytical exercise to differentiate facts and opinions. Joint discussions: differentiating facts from opinions and feelings. Practice.
2 Expressing the consequences (Express)
- Clarify the mechanism, from stimulus to emotion.
- Take the time to identify and accommodate your emotions, and identify the link with your bodily feelings.
- Speak using “I” and avoid “you”.
Hands-on work
Discussions and feedback. Game on emotions. Quiz on personal emotions. Practice.
3 Searching for solutions together
- Open up the dialogue and work towards solutions.
- Dare to be surprised by the appearance of new lines of approach.
- Differentiate between deep need and practical means.
Hands-on work
Exercise on formulation choices. Game on universal needs. Practice.
4 Concluding (Conclude)
- Formalise the agreement and mutual commitment.
- Schedule an assessment if necessary.
- Show gratitude and offer thanks.
Hands-on work
Summary: case study and/or scenario. Role play (optional) on situations encountered in daily professional life.
Customer reviews
4,6 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
CAMILLE C.
22/06/26
4 / 5
Nothing to report, though the training was a bit too short for my liking
THIBAULT M.
22/06/26
4 / 5
I enjoyed the discussions with the various trainees. The fact that we come from different professional backgrounds is a real bonus.
TIFENN H.
22/06/26
5 / 5
Very well. I would have liked an on-site training course. I’d quite like to follow this up with another course, particularly one on non-violent communication.
Publication date : 06/03/2024
PARTICIPANTS
PREREQUISITES
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
PREREQUISITES
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates
Dernières places
Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.