Course : Buying services
Practical course - 2d
- 14h00 - Ref. APR
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 | Understand the challenges and specifics of purchasing services |
| Implementing the steps in the purchasing process |
| Anticipate the risks involved in purchasing services |
| Structuring your negotiation |
| Establish a constructive and lasting relationship with the service provider |
Intended audience
Purchasing managers, general service managers, all buyers concerned by the services purchasing family.
Prerequisites
Basic knowledge of purchasing.
Practical details
Hands-on work
Workshops. Toolbox. Map your service purchasing portfolio and structure the stages in the purchasing process.
Teaching methods
Active, participative teaching methods. Alternating theory and practice with application to the context and experience of participants.
Course schedule
1 Challenges and specifics of purchasing services
- Understand the relationships between purchasing functions and service providers.
- Why use service providers: constraints to take into account.
- Identify the main service purchasing families.
- Understand the link between intellectual performance and the intuitu personae relationship.
Hands-on work
Map your service purchasing portfolio, identify stakeholders and issues.
2 Draw up specifications for the purchase of services
- Translate an operational request into a functional requirement.
- Define the scope of the service and any constraints.
- Choose quantifiable, verifiable indicators.
- Determine intermediate deliverables to monitor progress.
- Formalize planning.
Hands-on work
Draw up specifications for a service.
3 Prequalify and select service providers
- Define pre-qualification criteria in line with your organization's purchasing and CSR policies.
- Identify selection criteria: resources deployed, turnover, profile of staff...
Hands-on work
Prepare a criteria grid for selecting service providers.
4 Organizing consultation and negotiation
- Organize supplier auditions and bid selection grids with internal customers.
- Prepare the negotiation grid.
- Choosing the right negotiating levers: Forfait, RFA...
Hands-on work
Draw up a negotiation grid for a recurring service.
5 Avoiding the main risks associated with service provision
- Obligation of means, obligation of result.
- URSAFF" risk.
- Illegal employment and posting fraud: 6 offences to be aware of.
- Risk of in situ services.
- RGPD obligations.
- Intellectual property rights.
- Main contractual clauses.
Case study
Identify service-related risks and define an action plan to reduce them.
6 Monitor performance
- Organize reception and feedback from users.
- Evaluate service compliance.
- Identify monitoring indicators.
- Implement a continuous improvement process.
Hands-on work
Define performance indicators for intellectual services.
Customer reviews
4,9 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
AURORE F.
18/05/26
5 / 5
Clear slides and in-depth topics, drawing on the experiences of each participant. A dynamic training session.
ERIC J.
18/05/26
5 / 5
The trainer adopted a good approach and used effective teaching methods. The topic ‘Purchasing services – ref: APRCV1’ was interesting, as part of the KAC Buyer training course.
SEVERINE H.
18/05/26
5 / 5
Small-group training, so it was very dynamic. Interesting and well-structured course material. A good course, in my view.
Publication date : 08/09/2024
PARTICIPANTS
Purchasing managers, general service managers, all buyers concerned by the services purchasing family.
PREREQUISITES
Basic knowledge of purchasing.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Purchasing managers, general service managers, all buyers concerned by the services purchasing family.
PREREQUISITES
Basic knowledge of purchasing.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
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This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.