Course : Using mediation to manage conflict
Practical course - 2d
- 14h00 - Ref. DIA
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 | Understanding the different types of conflict and their causes |
| Define mediation objectives and framework |
| Developing assertiveness and active listening skills |
| Conducting a mediation interview |
| Anticipating conflict with the tools of mediation |
Intended audience
Members of HR departments and managers. Anyone wishing to acquire the tools needed to implement mediation.
Prerequisites
No special knowledge required.
Course schedule
1 Understanding conflict situations
- Identify "passive", "aggressive" and "manipulative" behavior.
- The theory of everyone's basic needs.
- Integrate the emotional dimension of conflict.
Hands-on work
Relational self-diagnosis to discover your talents as a mediator.
2 Defining mediation and its methods
- The objectives: to restore dialogue between employees.
- Legal framework and criteria for choosing mediation.
- Preparing the mediation framework.
- Define the commitments of the parties and the mediator.
Hands-on work
Case studies of professional conflicts encountered by participants.
3 Developing your mediation skills
- Train your qualities of neutrality, impartiality and responsibility.
- Encourage the expression of the unspoken.
- Putting misperceptions and misinterpretations into perspective.
- Restoring dialogue through active listening.
- Develop your assertiveness.
Hands-on work
Role-playing, developing assertiveness and active listening.
4 Implementing mediation
- Define and define the scope of mediation.
- Understand the benefits of individual interviews.
- Open the mediation session. Express the causes of the conflict in a factual manner.
- Use active listening to bounce back on words, expressions or emotions that could make sense.
- Helping employees reach an agreement and draw up an action plan.
- Conclude and evaluate mediation.
Hands-on work
Filmed mediation interviews.
5 Preventing conflict with the tools of mediation
- Develop a culture of mediation.
- Promote and improve interpersonal relations.
- Preventing psychosocial risks.
- Quickly identify and treat disorders.
- Stakeholders likely to trigger mediation.
- Develop a mediation program and communication plan.
Hands-on work
Build a mediation system.
6 Mediation: a management tool
- Include mediation clauses in contracts.
- Move the team towards greater maturity and performance.
- Change management and project management.
- Establish a constructive dialogue.
- Promoting recognition tools.
- Foster innovation by creating a climate of trust.
Hands-on work
Draw up an action plan.
Customer reviews
4,2 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
PROTO CHRISTEL A.
19/03/26
5 / 5
A very interesting and comprehensive training course combining theory and practical examples, which provides an understanding of the mediation process. However, given the density of the content, two days seem too short and do not allow for an in-depth exploration of all the concepts.
GURVAN L.
19/03/26
5 / 5
Too packed into two days; constructive discussions with other participants and the trainer
JUSTINE T.
19/03/26
5 / 5
An excellent trainer who draws on a wide range of sources to explain her subject in various ways. A well-structured course framework. I would have liked, at times, to have been able to explore the personal examples in a little more depth. Nevertheless, the practical case studies help to illustrate many theoretical concepts.
Publication date : 06/04/2024
PARTICIPANTS
Members of HR departments and managers. Anyone wishing to acquire the tools needed to implement mediation.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Members of HR departments and managers. Anyone wishing to acquire the tools needed to implement mediation.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
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This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.