Course : Managers: improving your interpersonal skills
Practical course - 3d
- 21h00 - Ref. IHU
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 | Identify your interpersonal style |
| Develop your ability to listen and express yourself |
| Communicate your feelings using the DESC tool |
| Adopt individual coaching practices in your management |
Intended audience
Managers and team leaders.
Prerequisites
Management experience required.
Practical details
Hands-on work
Self-diagnosis with individualised analysis, case studies, role play, scenarios and feedback discussions.
Course schedule
1 Understanding the challenges of interpersonal management
- Position the status of the employee-company relationship.
- Reconcile the personal needs of employees and the expectations of the company.
- Define the manager’s role in creating a climate that is conducive to performance.
Case study
The manager’s role.
2 Taking stock of your interpersonal skills
- Improve your understanding of your interpersonal style.
- Self-affirmation, self-states and mental preferences.
- Recognise and defuse reactive behaviours.
- Thwart high-risk situations: the dramatic triangle.
Exercise
Interpersonal self-diagnosis and identification of one’s own obstacles in the relationship. Analyses of real-life situations.
3 Developing authentic communication
- Learn about natural listening filters and the factors that contribute to them.
- Differentiate between facts, opinions and feelings.
- Improve your listening skills through questions and rephrasing.
- Communicate without using words.
- Non-verbal communication, calibration and synchronisation.
Exercise
Self-assessment of one’s own spontaneous listening attitudes. Training on precise questioning.
4 Leveraging emotions
- Integrate the emotional process.
- Learn to recognise and manage your emotions.
- Express negative emotions appropriately.
- DESC and Nonviolent Communication.
Exercise
Emotional quotient self-diagnosis. Role-playing game to practice communicating emotions without jeopardising the relationship.
5 Coaching employees to help them improve their skills
- Recognise appropriate situations and positioning.
- Learn coaching techniques.
- Initiate and adhere to individual coaching.
Demonstration
Coaching interview simulation.
6 Improving your interpersonal skills in a management situation
- Create and share a vision that can bring people together.
- Conduct face-to-face interviews.
- Lead and manage a meeting.
- Support change.
- Defuse sensitive or contentious situations.
Role-playing
Role-playing exercises for the various interviews. Role play based on a tense situation.
Customer reviews
4,9 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
THOMAS M.
10/06/26
5 / 5
There were lots of topics covered, all of which would be very interesting to put into practice.
JULIA B.
10/06/26
5 / 5
A very interesting training course that provides valuable insights and helps you take a step back to reflect on your behaviour as a manager and on your team.
EMELINE D.
15/12/25
4 / 5
lots of keys given, to be put into practice on a daily basisthe examples from the trainer's life help to understand the methodsthe self-diagnostics help you to get to know yourself
Publication date : 06/17/2024
PARTICIPANTS
Managers and team leaders.
PREREQUISITES
Management experience required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Managers and team leaders.
PREREQUISITES
Management experience required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
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Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.