Course : Lean Management in Services
Practical course - 2d
- 14h00 - Ref. LEM
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 | Define the projects where Lean applies |
| Determine which Lean tools apply to a situation |
| Deploy the approach along specific lines |
| Adopt the Lean mindset to track the approach |
Course schedule
1 Foundations of Lean thinking
- Lean Management mindset.
- Difference between Lean Manufacturing and Lean in services.
- Lean and continuous improvement approaches.
- Principle of value-added for the customer.
- The notion of “waste”.
- The process model.
Hands-on work
Participants discuss initiatives taken within their companies (reasons why they failed or succeeded). The seven wastes at Toyota: Searching for two forms of waste in what they do.
2 Where to start? Choosing Lean improvement projects.
- Process analysis (Value Stream Mapping).
- Quantification of savings (costs).
Hands-on work
Looking for areas where you can save on costs in your business.
3 Main Lean tools that apply to services
- DMAIC and problem-solving.
- The 5S.
- The Kaizen mindset.
- Implementing Kaizen projects.
- The seven wastes in services.
- The customer’s voice: Kano diagram tool.
Hands-on work
DMAIC project charter.
4 How do you deploy lean management in services?
- The deployment plan.
- Performance indicators.
- Training.
- Leading the group at work.
Hands-on work
Understanding areas that the managerial team must work on when putting together a deployment plan.
5 How do you manage your team while adopting the “Lean Attitude”?
- Communication.
- Recognition.
- Setting an example.
- Welcome problems!
Hands-on work
“The Toyota attitude” and waste elimination: The Deming cycle. Individual brainstorming about where you stand and what you should do next.
Customer reviews
4,6 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
NADINE F.
30/03/26
4 / 5
Fournir les supports en parallèle et non plus tard serait appréciable
SOPHIE T.
30/03/26
5 / 5
Contenu très intéressant. L’animateur a une façon très pédagogique d’introduire les sujets en faisant se poser des questions aux participants et donc en les entrainant dans une réflexion active, ce qui améliore la compréhension des sujets et permet de fixer les concepts.
GERALDINE M.
30/03/26
5 / 5
Merci Gianfranco... 2 jours intenses où le micro est bien fait sur la théorie pratique mise en situation contenu pédagogie...je repars avec du contenu et des idées Merci à toi Géraldine
Publication date : 04/23/2024
PARTICIPANTS
PREREQUISITES
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
PREREQUISITES
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
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