Course : Managing anger and dealing with other people's anger
Practical course - 2d
- 14h00 - Ref. NER
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 | Deciphering and taming anger |
| Using positive communication to get out of emotionally tense situations |
| Decode other people's reactions and the reasons for their anger to temper your own reaction |
| Restoring a healthy collaborative dynamic after an outburst of anger |
Intended audience
Anyone wishing to manage their anger or that of others
Prerequisites
No special knowledge required.
Practical details
Teaching methods
Theoretical input, self-diagnosis of the origins of anger, role-playing exercises on managing aggression, positive communication exercises.
Course schedule
1 Deciphering the mechanisms of anger
- Understand how the brain works and the influence of emotions.
- Analyze behavioral processes in the face of aggression.
- Understanding drivers to understand behavior.
- Develop a fair relationship with your anger: don't be afraid of it or suffer from it.
Exercise
Self-diagnosis of behavioral habits to define the origins of anger.
2 Managing anger and learning to control it
- Understand the causes of anger and aggression.
- Analyze the origins of your anger in relation to your fundamental needs.
- Identify and positively transform negative anger-related patterns.
Exercise
Personal analysis of how to feed your needs to manage your anger.
3 Self-esteem for calm, efficiency and performance
- Respect yourself and others: nurture your self-esteem.
- Neutralize the impact of negative thoughts.
- Develop positive verbalization and learn to talk about yourself.
Exercise
Study of self-representations and their consequences on our internal tensions. Self-presentation and definition of motivations.
4 Detect and channel rising anger in others
- Decipher your interlocutor's entry into anger through non-verbal communication.
- Identify the relational state of the aggressive interlocutor.
- Maintain positive relationships by respecting the aggressor's point of view.
- Practice positive reframing to keep control of the situation.
Role-playing
Based on films, analysis of the warning signs of aggression and anger. Practical exercises to contain it.
5 Assertive communication in tense situations
- Assert your opinions without force.
- Improve emotional control in the face of aggression.
- Develop a stable, confident posture through breathing.
- Formulate a clear refusal, resolve a disagreement or conflict.
Role-playing
Positive verbalization and contradiction management exercises. Presentation of action plan.
Customer reviews
4,7 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
HELENE S.
24/11/25
5 / 5
In small groups, the trainer was able to establish a climate of caring and listening. Everyone was able to express themselves without fear and share their experiences. The videos we shared made sense to me. The content was brief and not too heavy, and above all in line with what the trainer had to say.
EMILIE L.
24/11/25
5 / 5
Very interesting training which enabled me to find out about my drivers and to work on myself so that I could react better before the situation got worse.
SOPHIE F.
29/09/25
5 / 5
A sympathetic presenter who listened carefully to the audience, and presented the subject in a relevant way.
Publication date : 02/14/2025
PARTICIPANTS
Anyone wishing to manage their anger or that of others
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Anyone wishing to manage their anger or that of others
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations
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