Course : Process Communication Model®, advanced
Practical course - 2d
- 14h00 - Ref. PCA
|
Download in PDF format
Share this course by email
 | Identify the different sources of stress for each personality type |
| Understanding phase changes |
| Identify the different base/phase combinations |
| Communicating in difficult situations with Process Com®. |
Intended audience
Anyone wishing to improve their interpersonal skills.
Prerequisites
Have already taken a Process Communication training course and mastered the basics.
Practical details
Hands-on work
Active teaching. Use of video. The last day of the course is mainly devoted to practice.
Course schedule
1 Identifying stress mechanisms
- Identify the different sources of stress for each personality type.
- Learn more about the three degrees of stress and associated behaviors.
- Understand the notion of failure scenarios.
- Get out of stress and help your partner get out of stress.
- Give signs of recognition.
Hands-on work
Video analysis. Practice giving signs of recognition in negotiation situations to reduce the stress of your interlocutor.
2 Master advanced Process Com® tools
- Identify relevant observable features.
- Identify the first three levels of personality structure based on behaviors.
- Understand the problems associated with different personality types.
- Identify the dynamics of phase changes.
- Explore existential issues related to the different types and their link to psychological needs.
Hands-on work
Learn to detect your interviewer's profile: based on 6 filmed interviews, detect the interviewee's dominant and secondary characteristics. Collective debriefing on the characteristics of different profiles: language, motivation, non-verbal communication.
3 Identify different base/phase combinations
- The thirty base/phase combinations and their characteristics.
- Problems associated with specific combinations.
Hands-on work
Role-playing: conduct an interview with a person, trying to detect his or her base and phase.
4 Restoring communication in difficult situations
- Ask questions using Process Com® tools.
- Understand the requirements cycle and its application to managing the demand process.
- Using the channel/perception/needs trio in Process Com®.
- Manage negative reactions during a difficult exchange with an interlocutor.
- Increase self-awareness to manage your own reactions.
Hands-on work
Role-plays: leading meetings, giving presentations, conducting interviews, negotiating, decision-making.
5 Build your progress plan
- Strengths to build on and interpersonal skills to develop.
- Actions to be taken.
Hands-on work
Draw up a personal progress plan based on input from the Process Com® model and feedback from other participants.
Customer reviews
4,9 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
ANNE-CÉCILE M.
16/10/25
5 / 5
Very interesting
ANTONY S.
16/10/25
5 / 5
- Very rewarding training with a trainer who knows her subject. I really enjoyed the course.
FRANCK B.
16/10/25
5 / 5
Great trainer, very rewarding.
Publication date : 02/02/2024
PARTICIPANTS
Anyone wishing to improve their interpersonal skills.
PREREQUISITES
Have already taken a Process Communication training course and mastered the basics.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Anyone wishing to improve their interpersonal skills.
PREREQUISITES
Have already taken a Process Communication training course and mastered the basics.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
Last places available
Guaranteed date, in person or remotely
Guaranteed session