Business skills
Which professional skills would you like to strengthen/develop?
Our training areas:
Customer relations
Sub-domains:
3 training
Artificial intelligence for business
Learn how to master artificial intelligence with our operational training courses designed to meet your specific needs. Discover how to integrate AI into your practices, with modules dedicated to generative AI, prompt engineering and key tools such as Copilot and Midjourney. Our programmes will enable you to fully exploit the potential of artificial intelligence to improve your performance, optimise your processes and anticipate the transformations in your field.
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Human resources
The role of human resources is constantly changing. It focuses on both the tensions and expectations of everyone, and is increasingly positioned as a strategic partner to senior management. It must ensure that the company operates on a day-to-day basis while anticipating future needs and guaranteeing employability through the forward planning of jobs and skills. It advises all employees in how to carry out their duties and guides them through changes in strategy and the impacts that they have on operations. However, it must also adapt to digital challenges and reconsider its own ways of operating: No matter their specialisation, human resources staffers now process more data than ever before in order to bolster and support their decisions. Their work must also take into account new dimensions, such as the development of social media, the quality of the employee experience, and promoting the employer brand, all of which are now essential features of a human resources policy oriented toward helping the company succeed.
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Training
Whether one-time or continuous, provided in-person, in a remote class, or via e-learning, training is an integral part of professional development. For the company, it’s a strategic tool that helps guarantee its workers’ employability and maintain and develop their skills. For them, it’s a way to update their knowledge, acquire new talents and expertise, and adapt to regulatory, organisational, and technical changes. Oversight of professional training is constantly changing, and it is essential to understand its legal framework as well as the various programs enacted in order to make full use of its potential. Training now comes in multiple forms; it may be personal or group-based, include tutoring, coaching, take place remotely, etc. It may also incorporate innovative methods like virtual reality or educational escape games. The use of these new approaches and technologies, like the development of serious games, enlivens training sessions and greatly contributes to their success.
Business management, accounting
Running a company or developing an entrepreneurial activity requires a certain mastery of financial, organizational and commercial levers. ORSYS training courses in business management and entrepreneurship offer concrete tools for structuring your business model, optimizing day-to-day management and securing strategic decisions. They support executives, entrepreneurs and managers in accelerating performance, creating value and ensuring the long-term viability of their projects in a competitive environment.
Banking and insurance
Finance
The complexity of economic environments and the quest for performance require precise, controlled financial management. These training courses support managers and finance functions in analyzing results, monitoring budgets and mastering key indicators. They provide concrete benchmarks and operational tools to make analyses more reliable, secure decisions, optimize resource allocation and effectively manage day-to-day business performance.
Office manager, assistant, secretary
If there’s any corporate job that has changed a lot with the digital revolution, it’s that of the assistant/receptionist. As chatbots help customers, electronic assistants manage calendars, and spellcheckers proofread, the duties of an assistant must adapt to suit new needs, new ways of working, and organisational realignments. More than ever, an assistant must be able to understand both top-level objectives and operational missions in order to smoothly and effectively carry out the tasks assigned by higher-ups while taking into account their habits and personalities. The challenges and aims of these jobs have changed to the point that it has sometimes become necessary to redefine them as “office management”, which more accurately reflects what is expected from them. Orsys training courses, designed and taught by professionals in the field, allow you to develop all the skills you need to meet this demand.
Commercial
In an increasingly tense competitive environment, with procurement policy that are growing ever more structured and pressure to deliver results on time, the challenge facing sales departments and their teams is how to combine an effective sales force with strong customer relations. Detecting untapped sources of productivity and potential performance gains by analysing your sales process is a good way to start improving overall efficiency. Today, data mining and the use of Big Data have also become critical to improving customer knowledge and can help unlock value in the company’s operations and sales strategy. Digital approaches are also becoming part of “traditional” sales activity and selling techniques. Social selling, via social media, is changing how prospecting and commercial communications work, while online customer relations are contributing to customer satisfaction and loyalty. All of this makes it essential to have the right tools and methods to guide actions and give the teams the help they need.
Marketing
Digital now has a clear role in marketing. Marketing strategies must be multichannel: In order to build loyalty among customers and win over new prospects, companies are using all the methods at their disposal and coordinating their activities, particularly promotional campaigns, across different media. The vocabulary and practices are expanding. Products and services are being developed with lean startup or design thinking methods, a brand strategy is managed using inbound marketing and storytelling techniques, advertising campaigns are optimised with automation and programming, etc. Marketing is also adapting to legal changes. The General Data Protection Regulation (GDPR), for example, has forced companies to better structure their practices and secure their relationship with their customers. New approaches and progress in behavioural analysis techniques and methods open up new horizons for marketing, and the use of neuroscience and big data are examples of major advances in this field.
Corporate communications
The components that make up corporate communications are more intrinsically linked than ever. Both external and internal communications are part of the same comprehensive, multichannel strategy. They must now incorporate all media, both traditional and emerging, print and digital, into a consistent, unified communication framework. As a result, communications jobs are now demanding more skill and expertise from those who hold such positions. Besides proficiency in different writing techniques, it’s also important to lead a community on social media, improve your website’s search engine rankings, manage your e-reputation, and improve your online visibility, among other things. Businesses must constantly adapt their communication strategy to the decisions and guidance set by management and tie it in to the marketing strategy, while upholding strong policies and essential monitoring in an environment marked by constant innovation in digital communication.
DTP, CAD, video, and graphics
Today, graphics needs go far beyond aesthetics. Businesses that are not native to this culture have had to incorporate images into their work, and DTP software has changed with the needs of the web. Designers must create web or mobile application interfaces while also being effective at document creation. CAD software has become essential for construction and development projects such as buildings, industry, and urban planning. Thanks to BIM (Building Information Modelling), new synergies hold promise for the solid growth of these sectors. The sharing of information and communication between different contractors has brought about software advances, moving toward collaborative work, the cloud, and data acquisition. Video has become ingrained in user tastes, which benefits both the web and mobile devices. With advances in software and cutting-edge hardware, the professional post-production workflow has shifted in a major way. Filming, rushes, motion design, video editing, and colour grading have all seen production improvements, and new needs for skills have arisen as a result.
Lean, continuous improvement, and QSE
Changing, innovating, advancing: The search for performance—whether it means lowering costs, improving quality, or speeding up delivery—often involves a continual improvement or Lean Management approach. Getting involved in this approach, in order to fully address employee, social, and environmental concerns, is now critical in a complex, competitive world. The goal of continual improvement is to increase quality and make it last, while also ensuring the safety and security of people and property. This is because innovation and change aren’t just about technology, they also encompass human and organisational factors. Lean management methods can help to support and facilitate advances being made within a company, and to overcome resistance and stagnation. They require a long-term commitment, as future plans will only succeed if the necessary resources are put in place today in the continual improvement process. Certified processes such as the ISO 9001 standard and the Lean Six Sigma® method are used to secure these efforts.
Production management, industry 4.0
The purpose of production management is to enable the company to keep manufacturing industrial products with compliant quality, cost, and quantity, as time goes on. It also incorporates employee safety requirements and adherence to health and environmental standards, including the sensitive issue of waste processing. Against this backdrop, the production manager plans, organises, and tracks all the tasks needed to achieve the stated goals. That person contributes to the continual improvement and reliability of the processes, particularly by implementing technologies such as RFID. It happens that industrial output is increasingly reliant on digital technologies, including robotics, artificial intelligence, the Internet of Things (IoT), and 3D printing, to name a few. Industry 4.0 has become a reality. Designed and facilitated by experts and professionals in the field, Orsys training modules enable you to understand the issues and practical implications of these technologies in the industrial sector, while assisting managers and team leaders in optimising production management on a day-to-day basis.
Purchasing, general services
The purchasing, general services, logistics, and transportation functions have emerged as the primary contributors to gross margin, customer satisfaction, and supplier relationship quality. They are critical pillars of support for the company`s strategy, development, business continuity, and implementation of its ESR policy. They entail, in their respective fields, technical, legal, and financial know-how, as well as communication, negotiation, and management skills, in order to meet the company’s economic, environmental, and societal challenges on a local and international scale. The Orsys curricula, which has been designed and facilitated by experts and professionals in the field, enable your employees to develop skills in all aspects of their missions, as well as to develop their expertise while taking into account the professional contexts of each.
Logistics, Transport, Supply Chain
Health and social action
In recent years, health care professionals have more than proven, through support or assistance (whether instructional or caregiving), that they are capable of handling all the challenges that their field requires of them. Crafting plans for care or living based on patient needs is part of their routine. This is why it’s especially important to offer them training to help provide innovative, human responses for patient guidance, motivate and stimulate their teams, and rethink relationships and communication in the context of delivering health care. This training must be directly operations-focused and tied to realities on the ground. In France, it must also adhere to the definition and conditions of continuing professional development (CPD) as defined in Article R. 4382-2 of the Public Health Code. CPD is a career-long active approach to improving the quality and safety of care, which enables medical professionals to adapt more effectively to changes in their techniques and working conditions.
Productivity and office tools
The rise of the internet has totally upended the structure of businesses and the digital behaviours of all individuals. Companies can now stay connected and in communication with their customers, employees, and suppliers anywhere in the world, anytime. Telecommuting and mobile jobs have grown, and computers are no longer the only tool used for work. Features of office automation suites have adapted to work-related use of tablets and smartphones. New applications that are firmly oriented toward mobility, organisation, and collaboration have emerged, and they incorporate the web versions of office automation suites. These tools are increasingly popular for bringing people together to form “sharing communities” and “collective knowledge”. They have been made more accessible, but gaining proficiency is still critical to make them efficient enough for routine use. Furthermore, new data analysis and decision support tools have been developed, and new features have appeared, such as business intelligence and data visualisation solutions.