Customer relations

Customer relations, customer experience, customer loyalty and service quality: optimising every interaction to boost satisfaction, improve customer journeys and foster long-term customer engagement.ORSYS training courses cover customer reception, advisory services, remote communication, complaint handling, CRM, omnichannel, social media, artificial intelligence and speech analytics. They enable you to manage customer relations more effectively, personalise interactions and improve customer service performance.

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Customer relations: key skills

Adopting a customer-focused approach in your work

Consultant: Optimize Your Communication

SUL - 3 d

4,8/5

Next session : 16/11/2026

Remote customer advisor: developing your sales skills

DCT - 2 d

5/5

Next session : 01/07/2027

Prospecting Over The Phone And Making Appointments

VTE - 2 d

4,6/5

Next session : 01/04/2027

The art of customer relations in the luxury world

RCX - 2 d

Optimising customer relations through social media and AI

Manage customer relations on social networks and rating sites

RRW - 2 d

4,6/5

Next session : 03/06/2027

Developing your communication strategy on Instagram

GSC - 1 d

5/5

Next session : 07/09/2027

Implementing your strategy on TikTok

TIK - 2 d

5/5

Next session : 18/01/2027

Gaining editorial efficiency with AI

EPI - 2 d

4,5/5

The essentials for improving your social networking presence with AI

AIB - 1 d

5/5

Next session : 02/02/2027

AI and social networks, professionalizing web monitoring and research

VIA - 1 d

5/5

Next session : 15/03/2027

Speech analytics: optimizing customer voice analysis with AI

SAY - 2 d

5/5

Next session : 18/03/2027

Customer Relationship Management

Optimising your strategy

Putting the customer experience at the heart of your marketing strategy

EMK - 2 d

5/5

Next session : 24/06/2027

Measuring customer satisfaction

MSC - 2 d

4,6/5

Next session : 17/06/2027

Speech analytics: optimizing customer voice analysis with AI

SAY - 2 d

5/5

Next session : 18/03/2027

Managing a call centre or an after-sales service department

Boost performance and customer satisfaction with quality after-sales service

SAV - 2 d

Next session : 18/11/2027

Managing the performance of a customer relations center

MCP - 2 d

4,3/5

Next session : 20/05/2027

Customer Satisfaction Management

Building customer loyalty

Develop customer loyalty

FID - 2 d

4,9/5

Next session : 24/06/2027

Improve writing skills to strengthen customer relations

ERI - 2 d

4,8/5

Next session : 25/01/2027

Customer satisfaction e-learning chain

8SA - 1 d

Optimising customer service

Master the art of first contact in a professional situation

ECS - 2 d

5/5

Next session : 15/03/2027

Active Listening for Better Communication

EQU - 2 d

4,7/5

Next session : 10/12/2026

Handling customer complaints

Handling customer complaints by email

RCL - 1 d

4,7/5

Next session : 11/12/2026

Hotlines: Optimal Incident Handling

HOT - 2 d

4,6/5

Next session : 17/12/2026

Dealing with Difficult Clients

FFD - 2 d

4,7/5

Next session : 14/12/2026

Handling sensitive situations in customer relations

Dealing with conflicts and difficult customers

Dealing with Difficult Clients

FFD - 2 d

4,7/5

Next session : 14/12/2026

Managing conflicts using the DESC method

9DE - 0,5 d

4,5/5

Next session : 07/12/2026

Improving interpersonal skills

Becoming more caring with Nonviolent Communication

CNV - 2 d

4,5/5

Next session : 19/11/2026

Developing authentic and constructive communication

VIO - 2 d

4,6/5

Next session : 15/02/2027

Master the art of first contact in a professional situation

ECS - 2 d

5/5

Next session : 15/03/2027

Active Listening for Better Communication

EQU - 2 d

4,7/5

Next session : 10/12/2026

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Customer relations

Geneva
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Customer relations

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