Course : Gaining in professional easeEngagement and relational efficiency
Practical course - 2d
- 14h00 - Ref. AIS
|
Download in PDF format
Share this course by email
 | Understand the components of relational intelligence |
| Clearly communicate about your mission or project |
| Listen actively during conversation |
| Improve your sense of anticipation |
| Adapt your behaviour to people and situations |
Intended audience
All persons involved in hierarchical or cross-functional relations seeking to reconcile economic interests, exercise of authority and human values.
Prerequisites
None.
Practical details
Hands-on work
Role play, discussions that encourage participant involvement. Presentation of methods and tools.
Teaching methods
Active teaching based on exchanges, fun role play and exercises.
Course schedule
1 Developing your relational intelligence
- Make yourself understood.
- Anticipate the needs of your contacts.
- Adjust to the way your contacts work.
- Be able to ease tension.
- Respond to unspoken facts.
Hands-on work
Reflection on the components of professional ease.
2 Engaging with conviction
- Clearly define your objectives and issues.
- Move from the intuition to the idea. Speak to be heard and understood.
- Clearly explain and emphasise your activity, role and objective...
- Develop consistency and coherence.
Hands-on work
Role play. Presenting your mission or project in three minutes.
3 Listening differently
- Establish the communication basics: message, sender, receiver, inferences.
- Distinguish between submissive listening and active listening.
- Identify verbal and non-verbal communication.
- Understand the concepts and phases of active listening.
- Identify the attitudes to adopt during useful listening.
- Be accessible.
- Include the other person in the exchange.
- Maintain self-control faced with stress and the unexpected.
Hands-on work
Active listening practice sessions in pairs.
4 Gaining in efficiency
- Anticipate to avoid having to endure.
- Gain in peace of mind: keys and organisational tools.
- Communicate positively and constructively.
- Get straight to the point tactfully.
- Allow yourself to speak out and act.
- Reduce uncertainty, quid pro quos and misunderstandings.
- Go beyond the information.
Hands-on work
Fun exercise to highlight the keys to effectiveness.
5 Developing an open mind
- Understand the approaches: cooperation and competition.
- Identify the risks and issues.
- Understand the socio-dynamics of companies.
- Adapt your behaviour to people and situations.
- Quickly map your network.
- Develop and maintain your internal network.
Hands-on work
Collective brainstorming and role play in sub-groups on the cooperative approach and how to adapt your behaviour to the situations faced. Group and facilitator debriefing.
Customer reviews
5 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
ALEXANDRINE B.
19/03/26
5 / 5
Very good – a very energetic trainer. I can’t wait to put what I’ve learnt into practice
SÉBASTIEN F.
19/03/26
5 / 5
Excellent content and a top-class presenter
REGNIER MARIE CAROLINE L.
08/12/25
5 / 5
This was a very good training session: the small group (3) made a major contribution to the success of the course, and the quality of the trainer was a great asset to our discussions.
Publication date : 06/13/2024
PARTICIPANTS
All persons involved in hierarchical or cross-functional relations seeking to reconcile economic interests, exercise of authority and human values.
PREREQUISITES
None.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
All persons involved in hierarchical or cross-functional relations seeking to reconcile economic interests, exercise of authority and human values.
PREREQUISITES
None.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
Dernières places
Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.