Course : Optimize transport and increase customer satisfaction
Practical course - 2d
- 14h00 - Ref. ANS
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 | Understanding the fundamentals of transport |
| Choose a mode of transport compatible with material and legal constraints |
| How to buy a transport service |
| Managing transport activities |
| Define performance indicators |
| Interfacing transport and warehouse management |
Intended audience
Transport/logistics managers, shipping managers, buyers, logisticians entering the function.
Prerequisites
First experience of logistics desirable.
Practical details
Hands-on work
This participative training course is illustrated by numerous examples and workshops for collective reflection.
Teaching methods
An active, participative approach that encourages exchanges between participants.
Course schedule
1 Transport fundamentals by mode of transport
- Transport modes, players and their roles.
- Materials and documents required for transport.
- Incoterms and transport.
- Characteristics of goods and choice of transport modes.
- Focus on road transport: CSR, standard contracts, dispute management.
- Courier, batch and complete.
- Chartering, trucking and optimizing the transport plan, upstream-downstream.
- The environment and CO2 impact.
Group discussion
Illustrated by examples from different business sectors.
2 Optimizing transport and customer service
- Transport cost drivers and identification of optimization levers.
- Segmentation of transport costs.
- Analysis of transport requirements and reengineering of transport and logistics chain operations.
- Tour planning and optimization illustrated with examples.
- Managing a multimodal offer and making modal and geographic choices.
- Transport's contribution to the value chain.
Group discussion
Reflecting on the content of a transport cost.
3 Purchasing transport
- Shipper's transport specifications and invitation to tender.
- Transport purchasing and carrier negotiation.
- The transport contract, contract duration and renegotiation terms.
Group discussion
List the key points of a transport purchase.
4 Performance management and measurement
- Transport KPIs.
- Transport dashboards.
- Transport tracking and tracing: identifying and marking shipments.
- Management of transport and distribution service providers.
- Control of transport documents.
- Transport audits on the shipper's side.
- Assessment of outsourced service level objectives (QCD analysis).
Storyboarding workshops
Identification of the necessary steps for tracking and tracing in an international supply chain.
5 TMS ( Transport Management System )
- Features.
- TMS shipper. Carrier TMS.
- The TMS interfaced with the WMS to set up a pull-flow logistics organization.
Customer reviews
3,9 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
VALÉRIE G.
25/06/26
3 / 5
An audience that is too diverse, with expectations that vary too widely; no practical exercises, case studies, etc.; no short questionnaire to assess learning after each major chapter
DAVID G.
25/06/26
5 / 5
A highly competent trainer on the subject; her sessions are relevant. One slight criticism, however, is the mix of face-to-face and online learning, which undermines the group’s cohesion.
JENNIFER C.
17/10/25
5 / 5
Virtual training - there was no practical training or exercises, but there were lots of concrete examples, so it was great for getting started.
Publication date : 02/01/2024
PARTICIPANTS
Transport/logistics managers, shipping managers, buyers, logisticians entering the function.
PREREQUISITES
First experience of logistics desirable.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Transport/logistics managers, shipping managers, buyers, logisticians entering the function.
PREREQUISITES
First experience of logistics desirable.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
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Remote class
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Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.