Course : Managing conflict with the Conflict Dynamics Modelan innovative approach
Practical course - 2d
- 14h00 - Ref. CFL
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 | Understanding conflict |
| Identify your behavioral profile in conflict situations |
| Choose to develop rational rather than emotional behaviors |
| Adopt a constructive attitude to conflict management |
| Communicating and listening in conflict situations |
| Taking account of the various stakeholders |
| Drawing up a personal progress plan |
Intended audience
Hierarchical or cross-functional managers, anyone wishing to understand and better manage conflict.
Prerequisites
Must have previously completed the online questionnaire. Management experience desirable.
Practical details
Hands-on work
Self-positioning test, case studies, feedback, role-playing exercises followed by debriefing.
Teaching methods
Active pedagogy based on real-life situations: CDP (Conflict Dynamics Profile®) self-positioning test, role-playing exercises followed by debriefing, training on specific tools.
Course schedule
1 Understanding conflict
- Representations of conflict.
- Conflict is a dynamic process.
- The five levels of potential conflict intensity.
- From conflict management to behavior management.
- Conflict handling methods: high road or low road.
Hands-on work
In sub-groups: define conflict and share ideas. Case study: identify the five levels of conflict intensity.
2 The Dynamics Conflit Model®: an innovative approach
- Model articulation.
- There can be no progress or innovation without conflict.
- An operational behavioral model.
- The dynamics of conflict.
- The compass of conflict.
- Constructive and destructive behavior.
- Conflict triggers.
Storyboarding workshops
Contributions and exchanges on the approaches presented. Sharing of real-life situations.
3 The Dynamics Conflict Model® (DCM): its behavioral profile
- Appropriation of feedback report content.
- Discover your confidential individual profile.
- Links between the different dimensions.
- Consequences of behavior.
Storyboarding workshops
Appropriation of test results, exchanges, answers to questions by the presenter.
4 Developing constructive behaviors
- Analyze the situation taking all stakeholders into account (BOSS network).
- Role-playing in real-life situations.
- Exercises to practice each constructive behavior.
- Temporize and express emotions.
- Develop flexibility.
- Know how to communicate (information wheel) and listen (listening cycle).
Role-playing
Training in the tools proposed and collective debriefing. Theoretical discussions based on observed behaviors.
5 Drawing up a personal progress plan
- Identify strengths and areas for improvement.
- Draw up an action plan.
Hands-on work
Define the actions in your personal plan and share in small groups using the support provided.
Customer reviews
5 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
ANIELA K.
11/12/25
5 / 5
A very interesting trainer who is passionate about behaviour.
KAHINA N.
11/12/25
5 / 5
Very rewarding course thanks to the trainer, who is a very good analyst of situations and people.
OLIVIER A.
04/09/25
5 / 5
Highly interactive
Publication date : 04/29/2024
PARTICIPANTS
Hierarchical or cross-functional managers, anyone wishing to understand and better manage conflict.
PREREQUISITES
Must have previously completed the online questionnaire. Management experience desirable.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Hierarchical or cross-functional managers, anyone wishing to understand and better manage conflict.
PREREQUISITES
Must have previously completed the online questionnaire. Management experience desirable.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
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This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.