Course : Building Constructive Non-Hierarchical Relationships
Practical course - 2d
- 14h00 - Ref. DHC
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 | Be constructive in company-wide relationship |
| Take stock of your communication mode |
| Pass along and share your goals |
| Communicate assertively |
| Handle conflicts |
Intended audience
Any employee, manager, or assistant who is intended to lead or to take part in projects or work within a company-wide setting.
Prerequisites
None.
Practical details
Exercises, self-diagnostics, scenarios, and role-playing.
Course schedule
1 Communicate constructively
- Sender/receiver: Center yourself as the person responsible for the quality of communication.
- Take stock of your communication mode.
- Attitudes of influence communication.
- Convincing others using persuasive techniques.
- Using tools: Active listening, paraphrasing, questioning, positive speaking, present and future.
Exercise
Exercises in listening, different types of questions, positive speaking. Collective debriefing.
2 Defining and supporting your goals
- Clarifying the messages and goals to achieve.
- Knowing how to phrase a SMART goal.
- Building an action plan.
- Prepare to pass along and share your goals.
- Anticipating obstacles to goal achievement.
Exercise
Shared thinking and exercises in goal clarification.
3 Getting to know yourself better to be more effective
- Being aware of your strengths.
- Taking stock of your relationship diagram.
- Mastering your impact and brand image.
- Developing self-confidence to inspire trust.
- Cultivating positive thinking.
- Managing signs of consideration.
Exercise
Self-diagnostic. Self-knowledge test.
4 Developing relationship trust
- Understanding attitudes to avoid in non-hierarchical relations.
- Recognizing passive, aggressive, and manipulative behaviours.
- Adopting authentic attitudes.
- Taking a constructive role in adressing the issues.
Exercise
Role-playing to support objectives.
5 Looking for a winning compromise
- A win-win position. The art of a fair compromise.
- Separating intent and impact.
- Life positions.
- Affirming yourself assertively.
Exercise
Positioning tests about life positions and assertiveness.
6 Being willing to speak up in all situations
- Building winning relationships even in conflicts. Knowing how to say no.
- Knowing the difference between confrontation and conflict.
- Effectively handling objections.
- Using the “broken record” technique wisely.
- Taming your emotions through Nonviolent Communication.
Hands-on work
Simulations based on problems encountered by participants.
Customer reviews
4,7 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
MARINE V.
06/07/26
5 / 5
Over the course of these two days, Frédérique guided us through the training without sticking strictly to the order of the presentation materials, which made the session flow smoothly and kept it lively and effective. Thank you.
AURÉLIE S.
06/07/26
5 / 5
Distance learning can sometimes be time-consuming and difficult to follow, depending on the content. But Frédérique managed to make the training sessions engaging and provided us with practical insights and shared experiences to complement each theoretical topic. There was a good balance. Thank you also to Frédérique for her professionalism, her cheerful nature, her sense of humour, her kindness, her willingness to listen and her candour ;-). A combination that made this course a real eye-opener
JERÔME B.
06/07/26
5 / 5
A packed programme, yet with a degree of freedom that allows participants to interact
Publication date : 05/28/2024
PARTICIPANTS
Any employee, manager, or assistant who is intended to lead or to take part in projects or work within a company-wide setting.
PREREQUISITES
None.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Any employee, manager, or assistant who is intended to lead or to take part in projects or work within a company-wide setting.
PREREQUISITES
None.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
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Remote class
Dernières places
Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.