Course : Master the art of first contact in a professional situation
Practical course - 2d
- 14h00 - Ref. ECS
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 | Making contact with others successfully |
| Understanding the different ways in which individuals function |
| Working on verbal and non-verbal behaviors |
| Learn to synchronize with the speaker's language |
| Listening and assertiveness in communication |
Intended audience
Anyone wishing to improve their interpersonal effectiveness.
Prerequisites
No special knowledge required.
Practical details
Hands-on work
Active pedagogy, self-diagnosis, communication exercises, role-playing followed by collective debriefing, interactive exchanges.
Course schedule
1 Understanding the different ways in which individuals function
- Identify the challenges of communication.
- Communication skills.
- Understand the stakes of a successful first contact and the importance of first impressions.
- Know your contact.
- Understand how you are perceived by others.
Exercise
First impressions. Group brainstorming workshop. Cross-presentation: each person introduces himself to his neighbor, who then presents to the group what he has retained.
2 Getting to know each other better
- Identify your communication style.
- Become aware of your anxiety level.
- Know the binding messages.
- Understand the concept of emotional intelligence.
Exercise
Self-diagnosis to get to know yourself better: communication style, constraining messages, general anxiety, level of emotional intelligence.
3 Identify the different vectors of communication
- Analyze different modes of communication.
- Adopt an appropriate tone and rhythm of voice.
- Understand non-verbal communication.
- Opening up your " territory " to others: associated behaviors.
- Use positive expressions.
- Deciphering non-verbal communication.
- Avoid clumsy gestures.
- Body control.
Exercise
Oral presentation: talk about a passion or a subject you know well.
4 Entering into effective relationships
- Recognize different communication situations.
- Control your emotions.
- Detect the right situations.
- Adopt an open attitude.
- Getting in touch: the first words to use.
- Present yourself with impact.
- Master the first minute of the exchange.
Exercise
Prepare a presentation of yourself and your career path in front of the group.
5 Adapting your communication
- Detect communication registers.
- Adapting to others.
- Listen to be listened to.
- Practice active listening.
- Be assertive.
Role-playing
Conducting professional interviews in pairs. Collective debriefing.
Publication date : 05/28/2024
PARTICIPANTS
Anyone wishing to improve their interpersonal effectiveness.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Anyone wishing to improve their interpersonal effectiveness.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
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Remote class
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Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.