Course : Organize and optimize your e-commerce logistics
Practical course - 2d
- 14h00 - Ref. EOL
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 | Understand the logistical challenges of e-commerce |
| Understanding the specificities of e-logistics |
| Manage and control the procurement process |
| Optimize e-commerce flows, storage, order preparation, delivery and returns |
| Building e-logistics around e-customer expectations |
Intended audience
E-merchants, e-commerce project managers, warehouse managers, logistics managers.
Prerequisites
Basic knowledge of logistics.
Practical details
Teaching methods
Case studies illustrate the key stages in the organization of e-logistics.
Course schedule
1 E-commerce news and trends
- Who are e-consumers and e-traders?
- Connected commerce sales channels.
- Understand the regulations applicable to e-commerce.
2 Understanding the e-commerce supply chain
- Integrate logistics and transport constraints.
- Manage customer demand and forecasts.
- Anticipate the impact of seasonality.
- Ensure product availability and stock levels.
- Meeting customer requirements: deadlines and service quality.
Case study
Comparative analysis of e-commerce activities and identification of the logistics specificities implemented.
3 Adapting order picking to e-commerce
- Optimize order-picking and copacking activities.
- Integrate packaging constraints.
- Comply with customs and tax requirements.
- Manage backorders.
Case study
Illustrations of e-commerce order preparation. Review of the risks of additional costs and specific customs and tax issues.
4 Organizing delivery and transport
- Implement a storage optimization strategy.
- Responding to transport constraints in e-logistics: last mile, tracking...
- Organize delivery, handling of non-conformities, carrier/customer relations.
- Manage and control returns.
- Choose to outsource your logistics/transport operations.
Case study
Successful logistics and transport outsourcing. Identify key success factors and manage risks.
5 Combining traditional and e-logistics
- Moving from multi-channel to cross-channel: removing the obstacles.
- Understand the different types of cross-channel distribution networks.
- Coordinate distribution channels.
6 Managing performance and optimizing operations
- Identify sources of waste and breaks in the value chain.
- Analyze operating times.
- Define KPI's, build dashboards and productivity charts.
- Adapt your IS to the specificities of e-commerce: flows, WMS, TMS, identification, traceability.
Hands-on work
Evaluate the strengths and weaknesses of your e-logistics system. Identify potential optimization projects.
Customer reviews
5 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
KARINE L.
17/11/25
5 / 5
This course was exactly what I needed. The content is very comprehensive and covers the entire e-com supply chain in detail. You can get a bit lost in all the terms associated with the processes, but an explanatory list helps you to understand what they mean. I'd like to thank Murielle, the trainer, who was a great teacher and extremely knowledgeable on the subject. It was a very good course, with workshops that encouraged discussion and the sharing of each person's processes. Thank you
Publication date : 01/22/2024
PARTICIPANTS
E-merchants, e-commerce project managers, warehouse managers, logistics managers.
PREREQUISITES
Basic knowledge of logistics.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
E-merchants, e-commerce project managers, warehouse managers, logistics managers.
PREREQUISITES
Basic knowledge of logistics.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
Dernières places
Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.