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Course : ISO 20000 Foundation: Certification

Practical course - 3d - 21h00 - Ref. FOI
Price : 1840 € E.T.

ISO 20000 Foundation: Certification






INTER
IN-HOUSE
CUSTOM

Practical course in person or remote class
Disponible en anglais, à la demande

Ref. FOI
  3d - 21h00
1840 € E.T.

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Certification
This course prepares candidates for the "ISO/IEC 20000 Foundation" certification exam. The exam is made up of 40 multiple-choice questions (1 point per question). It lasts 60 minutes, and certification is attained if the candidate gets at least 26 answers correct (65%).

Course schedule

1
Basic Introduction to ISO / IEC 20000

  • The principles and the basic elements of the ISO / IEC 20000.
  • The definition of IT services. The management of IT services. Aligning Business / IT.
  • The context and relationships. The ISO / IEC 20000 for organizations.
  • Risk implementation.
Group discussion
Discussion about key terms and définitions.

2
Scope and use of ISO / IEC 20000

  • Scope and structure of ISO / IEC 20000 Part - 1.
  • Scope and structure of ISO / IEC 20000 Part - 2.
  • Scope and structure of ISO / IEC 20000 Part - 3.
Exercise
Presenting concrete examples to properly define the perimeters covered the ISO / IEC 20000.

3
Overall management system

  • ISO / IEC 20000, terms and définitions.
  • Comparison between ISO / IEC 20000 and ITIL® v3.
  • IT governance definition.
  • How to use the 4 P.
  • The service management system.
  • Planning and implementation of service management.
  • The design and transition of new or changed services.
Exercise
Overall presentation of the different phases of the IT service management.

4
The services management process

  • The service management control process.
  • The resolution process.
  • The processes of service delivery.
  • Relations management process.
Exercise
Presentation of specific cases to define the importance of IT Service Management.

5
ISO / IEC 20000-2

  • Main differences between ISO / IEC 20000 Part - 1 and ISO / IEC 20000 Part - 2.
  • Good Practice Guide.

6
The scope and applicability

  • The organization.
  • Corporate governance and its relationship with IT.
  • IT service management.

7
Succeed and maintain the ISO / IEC 20000 certification

  • How successful certification ? How to maintain certification ?
  • 7 Steps to certification. Tools.
  • APMG exam preparation ISO / IEC 20000 Foundation.
Hands-on work
Passing the certification exam.

Publication date : 05/13/2024


PARTICIPANTS


PREREQUISITES


TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.

ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.

TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.

TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.

ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.

This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.

Dates and locations

Dernières places
Date garantie en présentiel ou à distance
Session garantie
From 20 to 22 September 2027
FR
Remote class
Registration
From 20 to 22 September 2027
EN
Remote class
Registration

REMOTE CLASS
2027 : 20 Sep., 20 Sep.



This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.