Course : Knowing how to improvise to react and control your communicationdevelop your fluency and repartee
Practical course - 2d
- 14h00 - Ref. IRO
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 | Developing self-confidence and charisma |
| Adapt to group reactions |
| Moving away from justification to explanation |
| Answer objections methodically |
Intended audience
This course is for anyone who wants to improve their interpersonal skills.
Prerequisites
No special knowledge required.
Practical details
Teaching methods
Active and dynamic teaching methods: hands-on exercises followed by group analysis.
Course schedule
1 Communication: verbal and non-verbal
- Relaxation, voice and warm-up. Identifying verbal tics.
- Occupying space and gestures. Detection of parasitic behaviors.
- Self-confidence: boosting self-esteem.
- Credibility by accepting the ridiculous.
- The impact of your behavior: dare to be authentic.
- Blockages and fears: assess and overcome them.
Exercise
Individual and group practice.
2 Improvise and adapt to audience reactions
- Welcome and accept the unknown in any situation.
- Observe the group to involve it and take risks.
- Imagination: humor and spontaneity to respond to unsettling situations.
- Concentration and listening: mastering silences.
- Work on "your character".
- The dangers of improvisation and the remedies.
Exercise
Individual and group practice.
3 Improvisation: training
- Explaining.
- Getting away from justification.
- What to avoid: eight tips.
Role-playing
Fun exercises and group analysis.
4 Respond effectively to objections
- The different types of objections.
- The 5 negative attitudes: criticism, skepticism, objection, misunderstanding, indifference.
- The positive attitude: acceptance.
- Reacting to an objection: a 3-step process.
- Responding to objections: methods.
- Turn an objection into a condition.
- Identify the basis of the objection in 5 points.
- Expressing refusal.
Exercise
Work on practical cases, individually and in sub-groups.
5 Handling objections: training
- Create an environment conducive to communication.
- Don't raise objections.
- Key points to avoid objections.
Role-playing
Fun exercises and group analysis.
6 Conclusion
- The participant will draw up a personal action plan.
- Definition of objectives.
- Actions to be taken and deadlines.
Customer reviews
4,4 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
ROSALINE L.
25/06/26
5 / 5
An excellent trainer
EMMANUELLE P.
25/06/26
5 / 5
Fascinating content
NATHALIE G.
13/10/25
4 / 5
Lots of interesting subjects, lots of examples, good interactivity between trainer and trainees, but I found there was a lack of practical exercises for everyone to try out, especially the improvisation card. I expected more improvisation techniques. The group was perhaps too large.
Publication date : 07/31/2024
PARTICIPANTS
This course is for anyone who wants to improve their interpersonal skills.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This course is for anyone who wants to improve their interpersonal skills.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
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Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.