Course : Microsoft 365: User SupportRemote AVIT® certification optional
Practical course - 3d
- 21h00 - Ref. OIQ
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 | Identify the features of Microsoft 365 |
| Configure and manage accounts on the different admin centers |
| Support users in the use of features |
| Monitor activity and run activity reports |
| Decipher incidents and escalate them to the primary administrator |
Certification
If registering for the AVIT® Microsoft 365 certification option, you must do so at the same time as course registration. The exam is a 60-minute adaptive test that is 70% operations. The result indicates your skill level. Merely taking the course is not sufficient to achieve a maximum score. The exam must be both scheduled and then taken online within 4 weeks following the start of your session.
Practical details
Hands-on work
Theory, discussions, experience-sharing, demonstrations, tutorials, and real cases.
Teaching methods
Active learning based on discussions, examples, hands-on exercises and evaluation throughout the training.
Course schedule
1 Getting started with Microsoft 365 support
- Working with a Web App and the limitations of Office Online.
- The OneDrive interface.
- Microsoft 365 and the services found in your version.
- Admin Centers.
- What a "tenant" is.
Hands-on work
Learn about and register for the AVIT® certification option. Work in the administrator interface.
2 Managing accounts
- Getting started with the account admin panel.
- Opening a service request.
- Managing users and passwords.
- The concept of roles and how to assign them.
- Assigning the correct licensing.
- Creating groups.
Hands-on work
Add and configure a user. Assign roles and passwords.
3 Monitoring and troubleshooting
- Checking the services’ integrity status and defining incident statuses.
- Running and interpreting activity reports.
- Displaying license and usage information.
- Hiding items in a report.
Hands-on work
Identify incidents. Run a report and hide details.
4 Collaborating in the cloud
- Creating and sharing an interactive web panel with Sway.
- Designing a questionnaire with Forms.
- Creating a notebook and capturing content on the web with One Note.
- Sharing and working with others.
Hands-on work
Practice with Forms and OneNote.
5 Supporting Outlook and Skype users
- Exchange Online and the interoperability of Outlook and Skype.
- Exchanging and managing your messages in Outlook.
- Managing contacts, tasks, calendars and groups.
- Chatting and sharing instantly on Skype.
- Organizing or participating in an online meeting.
- Configuring users, Federating domains.
Hands-on work
Work in Outlook and share with Skype.
6 Supporting Yammer and Planner users
- Chatting with Yammer.
- Managing access.
- Creating a plan and a team on Planner.
- Assigning and managing tasks.
- Graphically monitoring and updating progress.
- Managing files, editing, and contributing.
Hands-on work
Work with Yammer and Planner.
7 Supporting SharePoint users
- Helping create sites.
- Managing users and rights.
- Setting up access.
- Assisting in the use of the library and lists.
Hands-on work
Work with SharePoint.
8 Supporting Teams users
- Creating teams and their users.
- Concepts of channels and meetings.
- Sharing and working with others.
- Setting up the administration center.
Hands-on work
Hands-on work
Customer reviews
4,6 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
VINCENZO STEPHANE D.
03/06/26
4 / 5
A good introduction to Office 365, covering how to use it and providing an initial overview of how it works and how to manage it.
FAUREL JULIEN B.
03/06/26
5 / 5
A very good training course to get started with M365. I think some additional training might be useful. The trainer, Cyril, is very good at leading the course.
SILVA RAMOS BRYAN D.
03/06/26
4 / 5
The content is complete.
Publication date : 02/15/2024
PARTICIPANTS
PREREQUISITES
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
PREREQUISITES
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
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This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.