Course : Managing difficult personalities in your team
Practical course - 2d
- 14h00 - Ref. PER
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 | Building self-esteem |
| Adapt your communication to your audience |
| Conducting refocusing interviews |
| Asserting yourself with difficult colleagues |
| Managing conflict situations |
Intended audience
Team managers.
Prerequisites
No special knowledge required.
Practical details
Hands-on work
Individual and group role-playing and debriefing, individual reflection on strengths and potential.
Course schedule
1 Understanding why someone becomes difficult
- Identify behaviors.
- Impact on labor relations.
- Assertiveness: a winning technique?
Hands-on work
Collective exchange.
2 Building self-esteem and assertiveness
- Identify the three resources needed for self-esteem and assertiveness.
- Identify strengths and areas for development.
- Understand your own frame of reference.
- Distinguish between the six logical levels.
Hands-on work
Interview with an employee using the three levels of communication. Work in pairs with feedback.
3 Build a state of invulnerability and [[non-insulnerability]".
- Avoid hasty judgments, criticism, blame and insults.
- Positivize: use criticism constructively.
- Avoid a defensive posture: stop personalizing attacks or criticisms.
- Build and anchor a state of invulnerability.
Hands-on work
Resist the verbal and aggressive onslaught of your interlocutor.
4 Calibrate your communication to your audience
- Different types of difficult personalities.
- Adapt your level of communication.
- Oppressor/oppressed relationship.
- Better manage stress.
Hands-on work
Interview scenarios to adjust your communication style and debriefing.
5 Managing difficult employees
- Action levers: desynchronization, questioning relevance, humor and jokes, taking into account...
- Distinguish their states of stress and how to defuse or divert them?
- Positioning yourself and creating a healthy work environment.
Hands-on work
Motivational interview exercises and debriefing.
6 Conducting refocusing interviews
- The interview with facts and without facts.
- Saying what's wrong without demotivating.
- Give feedback during the interview.
- Involve the employee in the search for a solution.
Hands-on work
Interview preparation and simulation with filmed role-playing.
7 Overcoming conflict situations
- Identify root causes.
- Understand the sources of conflict, position yourself and communicate accordingly.
Hands-on work
Role-playing relational conflicts to find your managerial posture.
Customer reviews
4,5 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
CORINE B.
09/07/26
5 / 5
A very comprehensive training course which enabled me to reflect on various aspects of managing difficult people. Thank you to Bruno for his excellent work and for listening!
HUBERT O.
09/07/26
5 / 5
Excellent teaching methods using real-life examples
ROUGER ELODIE L.
09/07/26
5 / 5
The content is excellent, but the slides are rather dense and could do with some visuals. That said, everything is explained very clearly during the session. It might be worth having the slides available on the day of the training so that we can make notes on them, otherwise
Publication date : 03/27/2024
PARTICIPANTS
Team managers.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Team managers.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
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Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.