Course : Ensuring the quality of IT projectsmanagement and quality plan
Practical course - 2d
- 14h00 - Ref. QAL
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 | Understand the different fields of action involved in quality management |
| Setting up a quality management system |
| Discover the roles of the various stakeholders in implementing a quality approach |
| Implement project quality metrics |
| Draw up a quality plan and have it validated |
| Maintain and continuously improve the project quality plan |
Intended audience
Project managers, IT managers, IT project managers, user project managers, methods managers, quality managers...
Prerequisites
Basic knowledge of project management techniques. Experience in project management desirable.
Practical details
Hands-on work
Case studies
Course schedule
1 Quality for an IT project
- Customer requirements, definition of quality control and quality assurance. Total Quality.
- Who are the project manager's customers and what are their expectations?
- The consequences of "non-quality".
- Quality metrics. Software quality assessment.
Case study
A failed project: what didn't work.
2 Quality assurance: best practices
- Redefining the notion of project.
- Project organization: Best Practices.
- Process mapping.
- Engineering and support processes.
- Study of the different classes of process.
3 Dealing with major non-quality risks
- Locating quality risks in the organization and project processes.
- Murphy's laws.
- Identifying potential risks. Main risks.
Case study
Implement Best Practices.
4 Improve the quality of customer requirements management
- A better understanding of the project's objectives.
- Calibrate customer requirements.
- Improving representations and relationships between users, project managers and project owners: the benefits of UML.
- Lifecycle realism.
5 Defining a quality management system for IT projects
- Definition. Various components.
- Organize and develop your system.
- Rely on standards and benchmarks.
Case study
Writing a Quality Assurance Plan.
6 Continuous quality improvement
- Moth syndrome.
- The IDEAL cycle or the Deming loop.
- Conduct an end-of-project review: determine ACPs and enrich your system.
- The different maturity models: their principles, benefits and limitations.
- Certification of processes and people. Advantages and disadvantages.
Hands-on work
Self-assessment. Outline your quality improvement plan.
Customer reviews
4,7 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
ALEXIS L.
01/10/26
5 / 5
Florence is an extremely competent trainer who delivers her courses very effectively and encourages us to reflect on our understanding of the topics through thought-provoking exercises. This helps enormously with memorisation and learning. This training course also helps us to put the way we currently manage our projects into perspective. The only downside, in my view, is that an extra day’s training would be necessary, as the subject matter is very dense and would benefit from
CHRISTOPHE B.
01/10/26
5 / 5
A very intensive course, taught with vigour and rigour
MARTINE L.
01/10/26
5 / 5
Very interesting, but the training could have been a bit longer; two days is a bit tight. But the trainer knows her subject inside out. The course materials and the trainer were top-notch!!
Publication date : 08/19/2024
PARTICIPANTS
Project managers, IT managers, IT project managers, user project managers, methods managers, quality managers...
PREREQUISITES
Basic knowledge of project management techniques. Experience in project management desirable.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Project managers, IT managers, IT project managers, user project managers, methods managers, quality managers...
PREREQUISITES
Basic knowledge of project management techniques. Experience in project management desirable.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
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This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.