Course : Consultant: Optimize Your CommunicationDevelop the right customer relations reflexes
Practical course - 3d
- 21h00 - Ref. SUL
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 | Understand your role as a consultant |
| Knowing the basic principles of communication |
| Understand the other person and qualify their need |
| Facilitate a meeting and address an audience |
| Facilitate a meeting and address an audience |
| Managing delicate situations |
| Strengthen your leadership, convince and persuade |
Intended audience
Technical consultants.
Prerequisites
No specific knowledge required.
Practical details
Teaching methods
Collective reflection and discussions. Interactive exercises. Simulations and role-playing.
Course schedule
1 Understand your role as a consultant
- The keys to customer relations.
- The framework of the contractual relationship, its strengths and limitations.
- The roles of consultant and employee.
- The qualities necessary for the role of consultant.
Exercise
Self-assessment on customer relationship management.
2 Knowing the basic principles of communication
- Saying isn't communicating.
- Keys to effective communication.
- Taking stock of your own strengths and areas for improvement.
Exercise
Games to raise awareness of the basic principles of communication.
3 Understanding the customer and qualify their need
- Adopting the customer's vision to understand their needs.
- The art of questioning and active listening.
- The added value of the consultant's posture.
Role-playing
Games and practice.
4 Convincing and Persuading
- The service proposal.
- The pitch.
- Personalizing your speech.
- Handling objections.
- Influencing techniques.
Role-playing
Practicing face-to-face to arouse the interest of another person; exercises to manage obstruction techniques.
5 Increasing your authority
- Different forms of power.
- Legitimizing your role.
- Asserting your leadership.
Role-playing
Role-playing on the basis of charisma and legitimacy of a non-hierarchical authority.
6 Making a presentation to an audience
- Introducing yourself and explaining the purpose of the talk.
- Framing a presentation.
- The use of voice, verbal and non-verbal communication.
- Managing stress.
- Fielding questions.
Role-playing
Give a presentation before an audience and manage its reactions.
7 Leading a meeting
- The different stages and objectives of the meeting.
- Leading techniques.
- Presenting a project with figures.
- Incorporating various types of participants.
Role-playing
Role-playing: communicating on the progress of a project. Identifying difficulties encountered. Forming concrete solutions.
8 Managing delicate situations
- Conflict mechanisms.
- Managing your emotions.
- Returning to a constructive zone.
Role-playing
Unblocking a relationship conflict.
Customer reviews
4,7 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
ESTELLE D.
03/11/25
5 / 5
Catherine is a very good trainer, captivating and inspiring. The subjects covered were interesting and the examples helped to illustrate the different situations. I would highly recommend this course.
RHOUMA IMEN B.
03/11/25
5 / 5
It was very interesting. It enabled me to answer my questions in a different way. The techniques are simple and intuitive.
JONATAN T.
03/11/25
4 / 5
I found the content very interesting overall. There were some themes I was already familiar with.
Publication date : 06/13/2024
PARTICIPANTS
Technical consultants.
PREREQUISITES
No specific knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Technical consultants.
PREREQUISITES
No specific knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
Dernières places
Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.