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Parcours métier : Catalog e-learning soft skills

by XOS

Practical course - 15d - 105h00 - Ref. 8XO

Catalog e-learning soft skills

by XOS



Un catalogue de formations e-learning clés-en-mains, directement activable dans votre organisation et qui couvre 80% des besoins de vos apprenants à travers 16 chaînes fondamentales.


Catalog
Custom

Digital Learning

Ref. 8XO
  105h00
Prix : Contact us
Language : EN
This course is also available in English.




Un catalogue de formations e-learning clés-en-mains, directement activable dans votre organisation et qui couvre 80% des besoins de vos apprenants à travers 16 chaînes fondamentales.


Teaching objectives
At the end of the training, the participant will be able to:
Know the specific features of different forms of communication (oral and written)
Adopt the posture of a manager leading a proactive and collaborative culture, based on stimulating dialogue
Evaluate your workload as accurately as possible
Understanding the challenges of customer relations
Explain what digital is and its advantages
Identify the essential steps to successfully complete your project
Mastering the different phases of a sale
Conduct interviews to determine the best person for the job
Understanding how to tame stress
Understand the mechanism of emotions and learn how to manage them better
Using Office tools
Explain the importance of each regulation and its impact on the organization's operations
Understand the fundamental concepts of diversity and equal opportunity in the workplace
Identify and apply methods for critically analyzing situations
Acquire a solid grounding in the challenges of the ecological transition

Intended audience
Anyone wishing to acquire basic knowledge in various fields.

Prerequisites
No special knowledge required.

Practical details
Pedagogy and practice
Vidéos d’experts: Bénéficiez des conseils et des retours d'expériences des meilleurs experts. Découvrez leurs astuces et les raisons de leurs succès au travers de témoignages concrets. Exercice: Un exercice de découverte active est présent pendant la leçon pour compléter et/ou renforcer les apports notionnels de l’expert. Les apprenants doivent participer à l’exercice et bénéficient d’un retour vidéo interactif, adapté en fonction de leur réponse. Cas pratiques: Durant chaque cours, découvrez des cas opérationnels pour vous aider à mettre en pratique ce que vous venez d'apprendre. Tous nos cas sont réalisés par des experts et reflètent la réalité de votre quotidien. Fiche synthèse: Pour chacun de nos fast learning retrouvez une fiche de synthèse complète et efficace. Vous pourrez conserver une trace écrite de ce que vous aurez appris et des conseils que vous aurez reçus.

Course schedule

1
Oral & written communication

  • The secrets of a successful oral presentation
  • The power to say "no"
  • Be brief, be convincing
  • Become an outstanding copywriter
  • Speak your mind
  • Writing efficiently
  • Media training: the art of the interview
  • The art of feedback
  • Non-violent communication
  • Webinar replay: Saying no with tact and diplomacy (35 min)

2
Management

  • Your dream team
  • Boosting team talent
  • Say what's wrong without losing motivation
  • Managing team performance
  • Successful appraisal interviews
  • Managing teams remotely
  • The manager coach
  • Developing your leadership
  • Supporting change
  • Preventing and managing conflict

3
Professional effectiveness

  • Plan your time better to save time!
  • It's possible to save 1 hour a day!
  • Conduct effective and motivating meetings
  • The keys to successful teleworking
  • Meeting: hire remotely!
  • Improve your professional posture
  • Webinar replay: Become a champion at organizing your time (30 min)

4
Retail sales

  • Preparing your sale
  • Welcoming customers
  • Arguing and dealing with objections
  • Closing sales

5
Digital culture

  • Digital awareness
  • Digital essentials
  • RGPD: what are we talking about?
  • Cybersecurity
  • Using AI in business
  • Additional resources: The RGPD, protect your personal data / Business impacts (60 min)
  • Additional resources: Cybersecurity and cyber-malware (90 min)
  • Additional resources: Cybersecurity: Guides and best practices (270 min)
  • Webinar replay: Mastering the potential of AI (60 min)
  • Webinar replay: Mastering innovation and digital transformation (65 min)

6
Project management

  • Project fundamentals
  • Framing your project
  • Project management
  • Managing stakeholders
  • Agile project management

7
B-to-B sales

  • Preparing for sales prospecting
  • Make an appointment
  • Conducting a meeting
  • Deciphering customer attitudes and behavior
  • Closing the sale

8
Recruitment and training

  • Supporting skills development
  • Recruiting the right person
  • Conducting a successful recruitment interview
  • Onboarding: make it a success!
  • Training the trainers
  • Recruiting without discrimination
  • Becoming a tutor

9
Quality of life at work

  • All about stress
  • Managing stress
  • Psychosocial risks
  • Preventing bullying
  • The right to disconnect
  • Preventing sexual harassment and gender-based violence
  • Additional resources: Assessing psychosocial risks in the workplace (275 min)
  • Additional resources: Coping with Burn-out (120 min)
  • Additional resources: Keys to defending yourself against bullying (20 min)
  • Additional resources: Awareness of sexual harassment in the workplace (15 min)
  • Webinar replay: Well-being and performance at work (40 min)
  • Webinar replay: Preventing RPS: Focus on Burn-out (45 min)

10
Customer satisfaction

  • Turn your complaints into satisfaction
  • 100% customer satisfaction
  • 100% customer loyalty objective

11
Personal development

  • The power of the brain
  • Emotional intelligence
  • Learning to learn
  • Developing assertiveness
  • Developing self-confidence
  • Additional resources: Strategies for emotional balance in everyday life (150 min)
  • Additional resources: Approaches and reflections on self-confidence (210 min)
  • Additional resources: Understanding, cultivating and strengthening self-esteem (60 min.)
  • Additional resources: Discovering meditation (180 min)

12
Creativity and problem-solving

  • Developing creativity
  • Analyze situations critically
  • Solving problems
  • Design Thinking
  • Additional resources: Stimulate your creativity (240 min)
  • Additional resources: Creativity and mindmapping (180 min)
  • Webinar replay: Design thinking: collective intelligence for your projects (50 min)
  • Webinar replay: Developing creativity (75 min)

13
Compliance

  • RGPD
  • Anti-corruption: Sapin II law
  • Additional resources: The RGPD, protect your personal data / Business impacts (60 min)
  • Additional resources: Do you know the basics of anti-corruption? (150 min)
  • Additional resources: Anti-corruption quiz (50 min)

14
Diversity and equal opportunity

  • Fighting discrimination
  • Discrimination criteria

15
Ecological transition and CSR

  • Understanding and getting involved in CSR
  • Additional resources: Ecogestures in the office (35 min)
  • Additional resources: The European SRW directive (40 min)
  • Additional resources: Carbon footprint (40 min)
  • Additional resources: Sustainable Development Goals (35 min)

16
Office

  • Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • Office 365
PARTICIPANTS
Anyone wishing to acquire basic knowledge in various fields.

PREREQUISITES
No special knowledge required.

TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.

ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.

TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.

TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.

ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.