Customer relations

At a time when customers are interacting via multiple channels - digital contact points, social networks, AI-enhanced tools - mastering customer relations is becoming strategic. ORSYS training courses enable you to develop the key skills needed to adapt your communication, manage complex situations and personalise the experience. They provide practical methods that can be directly applied to improve service quality, customer loyalty and relationship performance.

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Training of trainers, pedagogy

Microsoft Certifications in partnership with ITTCERT by ORSYS

Digital learning and remote classes

Business management, taxation, management control

Assistant roles

Professional effectiveness and communication

Sales and negotiations

Communication strategy

Social media and community management

CAD, Architecture, BIM

Other design tools, modelling, and project monitoring

Image, video, animation, and virtual reality

Production management

Procurement

General services

Patient relations and healthcare teams

Workstation

Excel, Access, VBA

Outlook, Word, PowerPoint

ITIL®, ISO, COBIT®, and other standards

ISD governance

Technologies: state of the art

Usability, UX, and accessibility

Python

Java, Java EE, Jakarta

.NET

iOS, Android, multi-platform mobile apps

Software factory: continuous integration (CI), tools

ISTQB, TMMI, and ISO standards

Front-end: the client-side web

Presentation languages (HTML, CSS)

PMP® and Prince2® standards

Agiles, Scrum, AgilePM®, and SAFe methods

ISO, ISACA, (ISC)2 standards

Fundamentals, awareness, regulation

System and network security

Incident detection, pentesting, and forensic analysis

Cyber protection: publisher solutions

GRC: governance, risk, compliance

Virtualisation

Cloud computing

DevOps

Cisco, Huawei, Juniper

Windows servers

Microsoft PowerShell certifications, in partnership with ITTCERT by Orsys

SCCM (System Centre Configuration Manager) fleet management

SCOM (System Centre Operations Manager) supervision

Linux, Unix, Mac OS

Business AI and generative AI

AI: Machine Learning, Deep Learning

Data governance, Data Gov

Data Engineering, the Big Data ecosystem

Microsoft 365, SharePoint, and Skype for Business

Microsoft 365 certifications, in partnership with ITTCERT by Orsys

Microsoft Power Platform certifications, in partnership with ITTCERT by Orsys

Excel, Access, and VBA

Outlook, Word, and PowerPoint

CAD, Architecture, BIM

Other design tools, modelling, and project monitoring

Image, video, animation, and virtual reality

Digital transition

Corporate management

Taking up a new post and the fundamentals of management

Control your communication, emotions and interpersonal skills

Improving communication and interpersonal skills

Professional writing

Specialised writing: competitive examinations, public procurement

CSR at SME level

IT and office automation, the essentials for SMEs