The rise of the internet has totally upended the structure of businesses and the digital behaviours of all individuals. Companies can now stay connected and in communication with their customers, employees, and suppliers anywhere in the world, anytime. Telecommuting and mobile jobs have grown, and computers are no longer the only tool used for work. Features of office automation suites have adapted to work-related use of tablets and smartphones. New applications that are firmly oriented toward mobility, organisation, and collaboration have emerged, and they incorporate the web versions of office automation suites. These tools are increasingly popular for bringing people together to form “sharing communities” and “collective knowledge”. They have been made more accessible, but gaining proficiency is still critical to make them efficient enough for routine use. Furthermore, new data analysis and decision support tools have been developed, and new features have appeared, such as business intelligence and data visualisation solutions.
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