Getting to know various sorts of conflicts, their reasons and mechanisms
Understanding where conflicts come from, how they develop and how they are provoked or amplified
Determining what constitutes conflicts and their real causes
Assessing what is at stake for each partner in conflict situations
Exercise
group discussion : solutions and presentation of best practice.
2
Solving underlying conflicts
Anticipating conflicts : Revealing your team’s needs ; Listening to their expectations
Improving your self-assertiveness : Understanding and accepting your team members’ emotions as well as your own.
Exercise
video role-play : being more assertive to solve conflicts more efficiently. Group debriefing session.
3
Solving direct conflicts
Discovering regulation techniques : Leading mediation sessions : asking questions and listening in a neutral way ; Repea
Avoiding direct conflicts : Defining strategies and determining realistic options ; Reaching a consensus, offering the b
Dealing with after-conflict phases : After the crisis, analysing the conflict causes and evolution ; Taking stock of you
4
Dealing with specific conflicts
Facing violent conflicts : Getting over relational dead ends ; Dealing with difficult personalities: angry people, syste
Mastering conflicts in specific management situations : Appraisal interviews ; Situations in which delegating responsibi
Customer reviews
4,6 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed. (Translated by Deepl)
EMMANUEL M.
11/12/25
5 / 5
Merci à notre formatrice Pascale. Le contenu pédagogique est conforme à mes attentes. La qualité de la formation était Top !
CHRISTELLE L.
11/12/25
5 / 5
Bon équilibre entre théorie et mise en pratique
VIRGINIE L.
11/12/25
5 / 5
L’animatrice est très claire, beaucoup d’interaction avec le groupe et une bonne gestion des travaux en petits groupes
SYLVIE B.
11/12/25
5 / 5
Contenu complet qui m’a donné des outils concrets dans la prévention des conflits (que ce soit dans le cadre du travail que dans le cadre personnel)J’ai appris plein de choses.Notre formatrice est très intéressante et toute en bienveillance. Merci pour ce moment de partage
CHRISTOPHE M.
11/12/25
5 / 5
Formation très intéressante et très bien animé, beaucoup d’interaction et de sujets abordés.
MARINE K.
11/12/25
5 / 5
Hyper intéressant
RODOLPHE G.
11/12/25
5 / 5
Contenu et approches tres adaptes, a lecoute et en comprehension de nos attentes
AMANDINE L.
11/12/25
4 / 5
Manque d’outils aves des interfaces et des interactions directs.
LAURA F.
11/12/25
5 / 5
Méthode non scolaire qui permet de bien comprendre en s’appuyant sur des exemples vécus
CÉLINE R.
11/12/25
5 / 5
La formation basée sur un échange de cas concrets du quotidien est plus intéressante et plus parlante qu’une présentation théorique et scolaire
CAROLINE B.
11/12/25
5 / 5
Échange très enrichissant avec le groupe et le formateur J’ai apprécié le format échanges et apport théorique associé en fonction des problématiques
RAPHAEL B.
11/12/25
5 / 5
Excellente
FABRICE C.
11/12/25
5 / 5
Beaucoup de mise en pratique, de cas concretsExcellente formation
ALICE W.
04/12/25
4 / 5
Bon groupe avec bcp d’échangesPas trop de mise en situation.
LUDOVIC B.
04/12/25
5 / 5
Très appréciable. Excellente formation.
MARIA G.
13/11/25
4 / 5
Interesting content, clear approach. It's just a shame that there are too many scenarios and not enough time to understand and grasp the content before putting it into practice. This would make for a better, more efficient understanding during practice. Sometimes, too many concepts are shared without being explored in depth. Perhaps deal with fewer subjects and focus on two or three in greater depth.
STEPHANE C.
13/11/25
4 / 5
Perhaps too many practical exercises compared to a more in-depth elaboration of the theory
CÉLENNE J.
13/11/25
5 / 5
Very rich training
WENDY G.
27/10/25
5 / 5
The content of the course really met my expectations. The alternation of theory, exercises and discussion really helped me to get to grips with the concepts and to take the first steps towards putting the principles into practice in everyday life. The trainer really knew how to engage each participant and make the training dynamic.
GAËTAN S.
27/10/25
5 / 5
Very good
MÉLANIE L.
27/10/25
5 / 5
Very constructive and dynamic!
FRÉDÉRIC T.
27/10/25
4 / 5
Enriching, useful and human training. Well done
DA COSTA ALVARO S.
20/10/25
4 / 5
Good
ISMAEL L.
29/09/25
5 / 5
A good commitment to making the training dynamic, so that there's never a dull moment.
AURELIE S.
29/09/25
5 / 5
Face-to-face would have been better for the exercises (see the other groups and the trainer's feedback).
CLAIRE B.
29/09/25
5 / 5
very satisfactory content on theory
LAURINE S.
29/09/25
5 / 5
Very pleasant trainer who got the whole group involved. Very attentive and available.
MARION S.
29/09/25
5 / 5
Very interesting course, we learnt a lot. Emeline is a great teacher and very patient. It was a really great course.
GAËL B.
29/09/25
5 / 5
the balance between real-life situations and theory is excellent
VINCENT E.
29/09/25
5 / 5
RAS Dynamic speaker with a good theory/practice ratio ++.
DUGUE ISABELLE S.
29/09/25
5 / 5
Interactive course, great team, the instructor put us at ease
ESTELLE C.
22/09/25
5 / 5
A great deal of exchange with the trainer and between the participants, very enriching. Sharing experience while following the training framework > top notch! Thank you
DERGAZARO ELODIE K.
22/09/25
5 / 5
The course was packed with information, and we were able to apply what we'd seen in theory in practice. The exercises made me aware of things and enabled me to approach conflict differently. The trainer was top notch and she approached the subject in such a way that conflict was not a negative thing but rather a positive thing. thank you.
BÉATRICE C.
01/09/25
5 / 5
Very good trainer. She listens, makes you feel at ease, is kind and gives you the opportunity to practise your own experiences of conflict. Excellent balance between theory and real-life situations. Very instructive exercises. Very good working atmosphere.
BRUNO C.
01/09/25
5 / 5
I had no real expectations at the start of the course and was very pleasantly surprised by the content and the way it was delivered.
ERIC P.
01/09/25
5 / 5
great trainer and finally we're talking about the Toltec Agreements :-)
ANTOINE M.
01/09/25
5 / 5
Very interesting course, both in terms of content and Stéphane's teaching style. Numerous examples and parallels based on the real-life experiences of each participant and on current events provide a good understanding of the theoretical concepts of conflict management. At the end of the course, the participants are given a wealth of tools and advice to help them draw up a personalised action plan.
REMY B.
01/09/25
5 / 5
Very interesting training that enables you to anticipate and resolve conflict management within your organisation. This is an issue that is at the heart of our building trades.
SAFA M.
01/09/25
5 / 5
The course was very beneficial for me, helping me to find ways of managing current conflicts more effectively. The trainer was able to put us at ease, he was a good listener and his approach enabled me to feel at ease, to talk freely about my problems and to see things differently thanks to his advice and the conflict management methods and tools that he used in a fun way during the course.
BRUN HERVÉ L.
01/09/25
5 / 5
I had a bit of trouble getting into the course in the first few hours, but I enjoyed it a lot more after that. The trainer knew her subject very well, taught it well and was available. I liked the course overall, and it had the advantage, over and above the theoretical input, of challenging me about my approach to conflict management.
MAN YEE L.
25/08/25
5 / 5
Very dynamic, lots of interaction, content in line with our requirements, concrete examples
ANNABELLE T.
25/08/25
5 / 5
A 3rd day to see the whole and practise more
LOGGIA DAVID L.
24/07/25
4 / 5
Thank you, Émeline, and I'm sorry about the problem with the training tools.
STAN G.
24/07/25
5 / 5
Very interesting training from both a practical and theoretical point of view. The training material and the exercise/questionnaire materials provide an immersive training environment!
THOMAS V.
24/07/25
5 / 5
Very interesting training in a friendly atmosphere
CÉLINE F.
24/07/25
5 / 5
Very good content and a great performance by Emeline.
DINO G.
24/07/25
5 / 5
Refreshed methods and tools. Top-class facilitator
JULIEN H.
17/07/25
5 / 5
Very good, dynamic training that gives lots of tips for managing conflict
ELISABETH B.
19/06/25
4 / 5
There wasn't much support or documentation but I think the case studies were very good so the lack of documentation wasn't a problem.
LAURENT G.
19/06/25
4 / 5
The presentation of each one is a little long.
ALBAN B.
19/06/25
5 / 5
Well in tune with the expected content.
EMILIE B.
19/06/25
5 / 5
I appreciated André's professionalism, simplicity and dynamism. The content was very enriching and will enable me to approach the concept of 'conflict' with more confidence and assertiveness. I highly recommend this course.
CHARLES R.
12/06/25
5 / 5
Good support from a good trainer for a very interesting group.
KO SAL P.
22/05/25
5 / 5
A very rewarding course for me. The training modules were very interesting for me. I now have other tools to apply them in my daily life. The trainer, Valerie, was fantastic and very competent. Many thanks to her.
SANDRA C.
22/05/25
5 / 5
Very well-structured teaching method that takes account of each individual's needs
CÉLINE B.
22/05/25
5 / 5
Excellent teaching methods and lots of discussion
ALEXIS C.
19/05/25
5 / 5
Very interactive training. Transmission of knowledge but discussions between adults. De facto assertiveness in the training itself.
KÉVIN V.
19/05/25
4 / 5
I would have liked more concrete case studies and role-playing.
CHRISTOPHE B.
19/05/25
5 / 5
Coherent, progressive content.
HELENE F.
15/05/25
5 / 5
Interesting content, good balance between theory and practice.
SONIA S.
15/05/25
5 / 5
You'll come away from this course with a wealth of tips on how to conduct successful interviews Perfect balance between theory and practical workshops
INGRID K.
15/05/25
5 / 5
Presentation with credible examples that are easy to understand.Practical workshopsDynamic, pleasant trainer who adapts to all audiences.Excellent training from Mr Cedric Lenica.
FRANÇOIS P.
15/05/25
5 / 5
Good balance between theory and practice, lots of role-playing, sharing of experience by participants and trainer, very enriching, very rich and comprehensive support.
KARELL A.
15/05/25
5 / 5
Thank you Cedric for sharing your experience. Very educational and full of concrete examples.
EL KHEIR B.
15/05/25
5 / 5
Good practice, good presentation, top trainer
CYRIL L.
10/04/25
5 / 5
Very satisfied. Allows me to understand past situations. Allows me to be better equipped for the future. Thanks to our super trainer Martine :)
EMMANUELLE H.
10/04/25
5 / 5
Well-documented content, highly educational presentations, explanations and role-playing exercises, a very good climate for understanding and learning.
MATHILDE G.
10/04/25
4 / 5
Very rich and intense training, now we'll have to take the time to integrate these tools. The interactions were very rich and to the point, and the trainer was very attentive to the needs and expectations of the participants.
ERIC G.
10/04/25
4 / 5
Balanced, comprehensive content
MAUFF TRISTAN L.
10/04/25
5 / 5
Very interesting training, supplemented by numerous examples and cases drawn from the participants' professional or personal experience.
ROUX CATHERINE C.
10/04/25
5 / 5
Highly participative discussions, full of examples
CAROLE-ANNE D.
20/02/25
5 / 5
Excellent training with appropriate content. Thank you Elisabeth for your professionalism. You have a good grasp of your subjects and that's very much appreciated. I can't wait to put the tips I've learned over the last 2 days into practice. I wish you all the best!
SIBEL I.
20/02/25
5 / 5
Very interesting
GUIARD LAURENT B.
30/01/25
5 / 5
The content and teaching methods are very concrete and pragmatic, and the desired effect is achieved: we become aware of what we can know without necessarily applying it, and the practical case studies make a real difference.
2d
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