Course : Managers: Preventing and managing conflicts

Practical course - 2d - 14h00 - Ref. COF
Price : 1360 € E.T.

Managers: Preventing and managing conflicts



Required course



INTER
IN-HOUSE
CUSTOM

Practical course in person or remote class
Available in English on request

Ref. COF
  2d - 14h00
1360 € E.T.
En option :
Dynamique.Model.Bean_FormationOption
Certification : 290 € HT







Practical details
Sharing experiences, discussing practices.

Course schedule

1
Identifying different types of conflicts

  • Getting to know various sorts of conflicts, their reasons and mechanisms
  • Understanding where conflicts come from, how they develop and how they are provoked or amplified
  • Determining what constitutes conflicts and their real causes
  • Assessing what is at stake for each partner in conflict situations
Exercise
group discussion : solutions and presentation of best practice.

2
Solving underlying conflicts

  • Anticipating conflicts : Revealing your team’s needs ; Listening to their expectations
  • Improving your self-assertiveness : Understanding and accepting your team members’ emotions as well as your own.
Exercise
video role-play : being more assertive to solve conflicts more efficiently. Group debriefing session.

3
Solving direct conflicts

  • Discovering regulation techniques : Leading mediation sessions : asking questions and listening in a neutral way ; Repea
  • Avoiding direct conflicts : Defining strategies and determining realistic options ; Reaching a consensus, offering the b
  • Dealing with after-conflict phases : After the crisis, analysing the conflict causes and evolution ; Taking stock of you

4
Dealing with specific conflicts

  • Facing violent conflicts : Getting over relational dead ends ; Dealing with difficult personalities: angry people, syste
  • Mastering conflicts in specific management situations : Appraisal interviews ; Situations in which delegating responsibi


Options
Certification : 290 € HT

Customer reviews
4,6 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
EMMANUEL M.
11/12/25
5 / 5

Thank you to our trainer Pascale. The training content was just what I expected. The quality of the training was top-notch!
CHRISTELLE L.
11/12/25
5 / 5

Good balance between theory and practical application
VIRGINIE L.
11/12/25
5 / 5

The facilitator was very clear, with lots of interaction with the group and good management of the work in small groups.



Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class

Dernières places
Date garantie en présentiel ou à distance
Session garantie

REMOTE CLASS
2026 : 24 Mar., 26 Mar., 23 Apr., 28 May, 28 May, 28 May, 25 June, 25 June, 31 Aug., 31 Aug., 10 Sep., 8 Oct., 29 Oct., 29 Oct., 26 Nov., 17 Dec., 17 Dec.

PARIS LA DÉFENSE
2026 : 23 Apr., 28 May, 25 June, 31 Aug., 29 Oct., 26 Nov., 17 Dec.

LILLE
2026 : 26 Mar., 25 June, 29 Oct.

BRUXELLES
2026 : 25 June, 25 June, 29 Oct., 29 Oct.

LUXEMBOURG
2026 : 25 June, 29 Oct.