Publication date : 01/09/2024
Course : Crisis management, getting organized to face the crisisunderstand how to develop and manage an IT continuity plan
Practical course - 3d
- 21h00 - Ref. FGC
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 | Risk mapping |
| Developing an IT continuity plan |
| Assessing the severity of the crisis |
| Setting up a crisis management system |
| Implementing a crisis communication plan |
Intended audience
IS managers, engineers, project managers and anyone dealing with crisis situations.
Prerequisites
Basic knowledge of the components and role of an IS department. Experience in IS management required.
Course schedule
1 Architecture of a crisis management system
- Why a crisis management system?
- The fundamentals of crisis management.
- Monitoring and alert system.
- Assess the situation and escalate.
- Role of the crisis management unit.
- Crisis management organization.
- Composition of a crisis unit.
- Crisis management leader, crisis management guide.
2 Anticipation of crisis management
- Alert escalation processes: internal and external sensors.
- Risk mapping.
- Crisis scenarios.
- Downtime scenarios.
- Preparing the crisis management system.
- Preventive networking.
3 Crisis assessment
- First evaluation.
- Warning indicators.
- Gravity scale.
- Qualifying crisis management levels.
4 Crisis management
- Activation of a crisis management unit.
- Coordination of crisis units.
- Logistics and resources dedicated to crisis management.
- Administration and maintenance of the crisis management system.
- Evaluation of crisis management system components.
Hands-on work
Development of reflex cards: pandemic, IT security incident, personal data breach, building unavailability, PCA/activation of fallback site, building evacuation.
5 Crisis communication
- Implement a crisis communication plan.
- Conditions for successful crisis communication.
- A few golden rules of crisis communication.
- Information dissemination.
- Media appeal factors.
6 Crisis management tools
- Call trees.
- Event analysis sheets.
- Alert levels.
- Role card, map of crisis players.
- Self-assessment questionnaire for crisis management units.
- The logbook, pocket memo and crisis hotline.
- Notification management.
- Maintenance of crisis management tools.
7 Business continuity plan (BCP)
- Business continuity management.
- Why draw up a business continuity plan?
- PCA, PCO, PCI, DIMA and PDMA.
- The different components of a BCP.
- A standard for BCP: ISO 22301.
- 5 steps to implementing a BCP.
- Emerging from a crisis: adapting the system to emerge from the crisis, hot crisis debriefing.
Hands-on work
Manage a crisis: assess the crisis, check the effectiveness of the crisis management system, establish a crisis management culture, etc.
8 Maintenance of the crisis management system
- Capitalize on crisis management.
- Ensure continuous improvement in crisis management.
Customer reviews
4,2 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
SÉBASTIEN R.
24/11/25
3 / 5
Le cours manque de dynamisme général, d’interactivité et d’échanges. Il y a certes une partie théorique et pratique qui est relativement bien équilibré mais le format des exercices ne permet pas une bonne immersion ou dynamisme entre les participants. Je ne sais pas où est-ce qu’il y a qqch qui ne fonctionne pas mais le rendu n’est pas satisfaisant pour moi. Peut-être besoin de faire plus amples connaissances en amont avec les participants? Je reste malheureusement déçu.
MATHIEU B.
24/11/25
5 / 5
Formation très intéressante et condensée. Formateur au top (Merci Frédéric)Traite plus de la Gestion de Crise Cyber et de sa méthodologie.j’aurai aimé que la formation soient plus orientée comme gestion des clients en cas de crise.
SALAH B.
24/11/25
3 / 5
Assez peu satisfait en général. Le contenu et l’animateur étaient bon mais la formation ne répond pas à mon poste ou mes attentes, la formation étant très orienté crise cyber.
PARTICIPANTS
IS managers, engineers, project managers and anyone dealing with crisis situations.
PREREQUISITES
Basic knowledge of the components and role of an IS department. Experience in IS management required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
IS managers, engineers, project managers and anyone dealing with crisis situations.
PREREQUISITES
Basic knowledge of the components and role of an IS department. Experience in IS management required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
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