Publication date : 01/30/2024
Course : Credit Management: managing customer risk and dealing with non-payments
Practical course - 2d
- 14h00 - Ref. RCC
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 | Understand the financial implications of customer risk and non-payment for the company |
| Calculate a company's main solvency ratios |
| Implement preventive methods to avoid overdue payments |
| Improve dunning and collection procedures, both amicable and contentious |
| Develop tools for monitoring, steering and assessing customer risks |
Intended audience
Executives, members of the accounts receivable or credit management departments, sole accountants of SMEs wishing to acquire the right reflexes for effective customer risk management.
Prerequisites
Knowledge of basic accounting mechanisms.
Practical details
Case study
Case studies to illustrate the different sections and construction of a customer credit dashboard.
Course schedule
1 The financial stakes
- The weight of trade receivables in assets.
- Impact of late payment on cash flow.
- Probability of default as a function of payment delay.
- Impact of the French Law on the Modernization of the Economy (LME).
2 Assessing customer solvency
- The study of internal information.
- External sources: media...
- Financial analysis information.
- The four questions: business, profitability, financial structure and cash flow.
Case study
Carry out a financial analysis, calculating profitability, structure and liquidity ratios to assess a customer's solvency.
3 Preventive treatment: managing outstanding receivables
- Definition of a customer credit policy.
- Methods for determining credit limits.
- Negotiating guarantees and sureties: guarantees, pledges.
Case study
Analyze a company's general terms and conditions of sale and identify clauses relating to payment.
4 Curative treatment: amicable collection
- Preparing for amicable collection.
- Steps to effective telephone follow-up.
- Choosing the right dunning method for the situation.
Case study
Analysis of typical dunning letters, identifying legal elements and effective formulas.
5 Curative treatment: contentious collection
- Notice to pay, payment order.
- The summons for summary proceedings, the summons on the merits.
- Specific treatment of companies in difficulty.
Case study
Choose the right procedure based on the outstanding debt (amount, circumstances, type of customer).
6 Outsourcing customer account management
- Factoring: advantages and disadvantages.
- Credit insurance: advantages and disadvantages.
- Collection agencies and outsourced reminders.
7 Steering and monitoring customer credit risk
- The customer credit dashboard.
- Measuring customer claims.
- Measuring and monitoring the cost of customer credit risk.
Case study
Creating a customer credit dashboard, choosing indicators.
Customer reviews
4,4 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
ROMAIN J.
11/12/25
4 / 5
Dommage que l’on ai pas pu faire un peu de pratique par manque de temps.
CHRISTOPHE L.
11/12/25
4 / 5
Je suis satisfait du contenu proposé par cette formation avec de très bon échanges inter-entreprises.
STÉPHANIE R.
11/12/25
5 / 5
Formation intéressante et soutenue par des exemple et des échanges enrichissants.
PARTICIPANTS
Executives, members of the accounts receivable or credit management departments, sole accountants of SMEs wishing to acquire the right reflexes for effective customer risk management.
PREREQUISITES
Knowledge of basic accounting mechanisms.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Executives, members of the accounts receivable or credit management departments, sole accountants of SMEs wishing to acquire the right reflexes for effective customer risk management.
PREREQUISITES
Knowledge of basic accounting mechanisms.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
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