This course enables first time managers to understand what management means, and provides the necessary basic knowledge, skills and techniques. This programme develops a manager's ability to recognise and cater successfully for a variety of staff needs, so that the potential of each individual is realised.By the end of the course participants will be able to: · assess their approach to management and identify key development areas · recognise different management styles, understand how they affect others, · develop and motivate a winning team · communicate more effectively · handle sensitive and difficult situations appropriately · apply proven methods for enhancing individual performance.
INTER
IN-HOUSE
CUSTOM
Practical course in person or remote class
Available in English on request
This course enables first time managers to understand what management means, and provides the necessary basic knowledge, skills and techniques. This programme develops a manager's ability to recognise and cater successfully for a variety of staff needs, so that the potential of each individual is realised.By the end of the course participants will be able to: · assess their approach to management and identify key development areas · recognise different management styles, understand how they affect others, · develop and motivate a winning team · communicate more effectively · handle sensitive and difficult situations appropriately · apply proven methods for enhancing individual performance.
Newly appointed managers, existing managers with no previous management training and those aspiring to management positions.
Practical details
This course, which relies on realistic scenarios and interactions between practices, makes it possible to acquire managerial techniques that can be used directly in the real world.
Course schedule
1
The Management Role
Management profile self-analysis.
6 key characteristics of an effective Manager.
Key leadership behaviours and management activities.
Principles of good management.
Hands-on work
Identifying your management profile.
2
Effective Communication
Different communication strategies.
Communication pitfalls.
Identifying needs and the best approach.
Principles of effective communication.
Structuring clear messages.
Exercise
We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.
3
Successful Meetings
Clarity of purpose and objective.
Chairing meetings effectively.
Handling emotional contributions and questions.
4
Delegating
Knowing what to delegate, to whom and how.
Emotional barriers to delegation.
The delegation process.
Assessing staff capabilities and development needs.
Motivating through delegating.
5
Improving Performance
Setting objectives.
Criteria for effective performance standards.
Methods of assessing and improving performance.
Understanding the purpose and benefits of performance reviews.
Preparing and conducting motivational meetings.
Developing action plans.
Following-up.
6
Building a Winning Team
Winning teams how they behave.
How motivation works.
Monitoring and controlling.
Giving constructive feedback.
Generating commitment, enthusiasm and initiative.
7
Managing Difficult Situations
Dealing with sensitive issues.
Resolving conflict.
Implementing appropriate policies, procedures and practices.
Delivering clear and simple messages.
Problem-solving.
Hands-on work
Role-play, video...
8
Managing Individuals
Identifying different working styles and needs analysis.
Constructive criticism.
Dealing with performance problems and awkward attitudes.
Hands-on work
Identifying your working style and adapting your approach to suit every situation.
Customer reviews
4,7 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed. (Translated by Deepl)
MARIE H.
17/12/25
5 / 5
Formation très concrète se basant sur notre expérience et nos besoins.La théorie s’en retrouve plus facilement applicableEnrichissant des différents profils se trouvant présents dans cette formation
AMANDINE H.
17/12/25
5 / 5
Formation très riche et intéressante avec beaucoup de cas pratiques et un formateur disponible pour répondre à toutes nos interrogations.
VIANNEY H.
17/12/25
5 / 5
Rien à re-dire
MICKAEL L.
17/12/25
5 / 5
Très ben ,et de bonnes explications
JORDAN C.
17/12/25
5 / 5
Très bonne formation et très bon formateur. Nous avons pu aborder l’ensemble des points souhaités avec une approche théorique et pratique.
CÉLIEN C.
17/12/25
5 / 5
Très bonne formation, avec un contenu fourni et une forte interaction avec l’intervenant
JEAN-PHILIPPE C.
17/12/25
5 / 5
Contenu varié, de qualité et pertinent.Pédagogie : rythme ok, mises en situation très intéressantes
ROMAIN B.
17/12/25
5 / 5
Très satisfaisant au global, repars avec une base solide pour poser les premières briques de management
CÉDRIC P.
17/12/25
5 / 5
Clairement expliqué.Chrystel a sue répondre à toutes mes questions ,demandes ,jeux de rôles ..Celà va me faire priser dans mes fonctions de coordinateur d’équipe..Encore merci
BRIAN L.
17/12/25
5 / 5
La pédagogie est super efficace, dynamique, intéressante et motivante. Le contenu était très bien, complet et m’a permis d’éclairer des parts d’ombres sur le domaine et plus.
YASSINE O.
17/12/25
5 / 5
Support de qualité et formateur très pédagogue. Merci Chrystel
JOANNA F.
17/12/25
5 / 5
Support très complet
CAMILLE T.
17/12/25
5 / 5
Très riche et adapte
KUN Y.
17/12/25
5 / 5
RAS
NIANGORAN KPANDJE ROBERT ERIC K.
17/12/25
5 / 5
Très intuitif.J’ai beaucoup appris.
SUZANNE D.
17/12/25
5 / 5
Je repars avec des outils concrets que je vais pouvoir mettre en application dès lundi.Les simulations d’entretien sont très utiles.Le formateur anime bien le sujet et prend le temps de répondre à toutes les questions.Je trouve utile que l’on ait pu travailler un cas concret issu d’un participant.Merci beaucoup !
AUDREY M.
17/12/25
5 / 5
Un formateur avec un grand professionnalisme tout au long de la formation.Ses explications étaient claires, structurées et faciles à comprendre.Il a su transmettre ses connaissances avec pédagogie, patience et engagement.
ANDY S.
17/12/25
5 / 5
Parfait !
LOPEZ ANDRÉS P.
08/12/25
5 / 5
Ça aurait été mieux en présentiel mais sinon ça a bien marché avec du contenu et des concepts très intéressants.Le formateur est très bien préparé et pragmatique.
FABRICE B.
08/12/25
5 / 5
Très bonne appréciation
BENJAMIN P.
08/12/25
5 / 5
Frédérique a été une très bonne formatrice, avec beaucoup d’énergie, et de motivation pour nous faire passer ses connaissances !
MARTIN JOANNE B.
08/12/25
5 / 5
Le contenu est dense. L’alternance de théorie et de pratique est la bienvenue et permet de comprendre les concepts posés précédemment
MATHILDE J.
08/12/25
5 / 5
Ludique et agréable
AUDREY M.
08/12/25
5 / 5
Contenu enrichissant avec des alternances entre théories et pratiques L’apport de ressources externes (vidéo, blogs etc.) est un vrai plus pour continuer à être dans les sujets aborder dans la formation même après la fin de celle-ci
MATHILDE J.
08/12/25
5 / 5
La formation m’a été très utile. Elle me conforte premièrement dans ce que je pouvais déjà mettre en place et me donne surtout de nouvelles pistes d’amélioration et de réflexion quant à mon poste de manager. Mention spéciale à Karine qui est une super formatrice.
SAMANTHA L.
08/12/25
5 / 5
Formation très enrichissante et dispensée par une professionnelle de qualité. C’était un super moment, les exercices étaient riches et diversifiés.
MATTHIEU L.
08/12/25
5 / 5
Contenu très intéressant : detail de beaucoup d’actes de management et donne les clés.Formatrice au top, très agréable, formation remplie d’anecdotes et très dynamique
LAURE T.
08/12/25
5 / 5
Très riche et complet
CAROLE M.
08/12/25
5 / 5
Je trouve cette formation très complète, elle donne les clés nécessaires à une prise de poste en management.
SERGE R.
08/12/25
5 / 5
Très bonnes connaissances de la formatrice qui a su les transmettre de manière pédagogique. Très bon équilibre entre la théorie et la pratique ainsi qu’au niveau des différents thèmes de la formation.
JULIE T.
08/12/25
5 / 5
La formatrice est très agréable et dynamique. Le contenu correspondait à mes attentes
FRANCK A.
08/12/25
5 / 5
Contenu très riche et complet une découverte interessante. Karine, notre formatrice est passionnante au travers de ses explications et cas concrets.
DOROTHÉE V.
17/11/25
5 / 5
This was an excellent course, during which alternating theoretical aspects and practical exercises enabled us to analyse situations more effectively. The use of personal examples and situations experienced by the participants gave a clear understanding of the issues at stake and the tools available to us to manage a team more effectively. The facilitator was able to adapt to our pace of learning, listen to our difficulties and take the time to analyse to help us find solutions to our problems.
SAMUEL J.
17/11/25
5 / 5
I appreciate the way the subjects are approached, the empathy and the precision of the exchanges. From my point of view, the training is extremely dense and it's true that at the end of the 3rd day I had accumulated a bit of 'concentration' fatigue.
CHRISTELLE C.
17/11/25
5 / 5
The emphasis was on concrete topics that were important for the students. It's great to have taken the time to do this.The expectations I had at the start of the course have been met.Many group exercises with very constructive feedback.Many methods shared.
ALLISON V.
17/11/25
5 / 5
The content was perfectly in line with expectations, and the trainer was great.
YOLANDE R.
17/11/25
5 / 5
Very good course, received good keys, now it's time to put them into practice
MARION L.
17/11/25
4 / 5
An interesting course to learn the keys to good management. The course also provides an opportunity for self-assessment and to identify areas for improvement. Implementation, via the action plan drawn up over the course of the day, will take place on a daily basis, with the possibility of using the tools provided during the course.
AGNÈS R.
17/11/25
5 / 5
Very good training with a top-notch trainer
LUDOVIC N.
17/11/25
5 / 5
Dynamic training with interesting content
MARJORIE G.
17/11/25
5 / 5
Highly participative and interactive. Adapts to our professional situations.
DAMIEN M.
17/11/25
4 / 5
Overall, I was very satisfied with the content and the time spent, particularly in terms of transposing it to our individual and specific situations.
CÉDRIC H.
17/11/25
5 / 5
Very satisfactory overall and in line with my training expectations.
LAETITIA A.
17/11/25
4 / 5
very oral training, I would have liked more written support during the course
KARIMA G.
17/11/25
5 / 5
I was delighted with the 'best practices' that were shared and the quality and professionalism of the instructor, who was very clear about the courses and materials, listened carefully to what I had to say, put the participants in real-life situations that taught them a great deal, and the small-group format was conducive to these exchanges.
SOFIA B.
03/11/25
5 / 5
Excellent trainer, very competent and pleasant. Many thanks to Natacha.
RÉMI R.
03/11/25
5 / 5
Didactic and interactive
STÉPHANIE D.
03/11/25
5 / 5
Very lively, full of concrete examples
FRANCK F.
03/11/25
5 / 5
Very comprehensive content with lots of tools to help you succeed in your mission.
THIBAULT V.
03/11/25
5 / 5
Allows you to learn a lot of the basics
KASUI T.
03/11/25
5 / 5
I really enjoyed the training, thank you for the 3 days. Very well run.
SIMON J.
03/11/25
5 / 5
The slides are unclear and clearly a bit old-fashioned.
NASSIMA I.
03/11/25
5 / 5
Constructive training and good teaching methods
ALINE L.
03/11/25
5 / 5
A very good speaker and a great group symbiosis
CAROLINE S.
13/10/25
5 / 5
A rewarding course that will provide you with many keys to approaching the job with greater serenity and confidence.
GUILLAUME V.
13/10/25
5 / 5
Very well explained, clarifies a lot of everyday situations, so very useful in our missions.
YANN B.
13/10/25
5 / 5
Precise and effective, with a real understanding of current situations in entrep5
OLIVIER P.
13/10/25
5 / 5
Content that provides a good first approach to the role of manager and gives tools to develop.
GAËTAN G.
13/10/25
5 / 5
Super trainer with a very good programme and smooth running.
EMILIE B.
13/10/25
5 / 5
Very interesting trainer with lots of practical exercises
BLANDINE B.
13/10/25
3 / 5
Good sharing of experience, exchange and listening to everyone. Role-playing (not easy) but necessary as part of the training. On the other hand, the fact that we all went through all the scenarios was a bit long and made us lose track. The support is not followed (and I need some structure) and above all, I would have liked to have had more theoretical input and to have delved deeper into more subjects (DESC, management style).
CLÉMENTINE M.
13/10/25
5 / 5
Very good, very well set up, welcome and facilities and half board. Good group, good size, dynamic, good atmosphere. Good balance between theory and practice. The exercises were very concrete and well done. The theory was very participative, pleasant and interesting. It's a pity I didn't print out the course in advance so that I could follow it during the course. Thank you
ELODIE P.
13/10/25
4 / 5
It's a pity we don't have the full support package for note-taking in particular, so that we can use it as a basis for case studies.
ROY JULIE L.
13/10/25
3 / 5
The training is very dense, and leaves too little room for practice with real-life situations. In my opinion, we spend too much time reading the slides and therefore spend too much time on theory and not enough on practice.
KARINE H.
13/10/25
5 / 5
Very good trainer Enriching training that enabled me to take up a new position with greater peace of mind.
JEAN-ERYCK M.
13/10/25
5 / 5
The presentation was clear and the subjects covered corresponded well to what you might experience in a company.
PIERRE L.
13/10/25
5 / 5
An enlightening and tangible training course that gave me concrete tools for my future missions as a manager, an approach based on facts and a highly educational trainer.
FRANCK B.
13/10/25
3 / 5
Interesting overall, lots of concepts already in your head, but not easy to apply if not understood by everyone, especially the bottom-up hierarchy.
GUILLAUME F.
13/10/25
5 / 5
It's been great, as I'm already in a job, and it's helped me theorise what I might be feeling on a day-to-day basis. I now have more tools and a better understanding of my role. Sharing experiences with the participants was very interesting, as some of them have had experiences similar to mine, so that's reassuring too.
LÉA P.
13/10/25
5 / 5
A good mix of theory and practice. The trainer was very competent and committed, and knew his subject well (not least because of his own professional experience). I would perhaps have appreciated some time to be able to put what we saw into perspective in our business context. This would have made it easier to apply what we'd learnt during the course to our own company.
NATHANAELLE R.
13/10/25
5 / 5
meets my needs
ROMAIN F.
13/10/25
5 / 5
top-notch trainer. lots of experience in training. great teaching and quality content.
RUDY N.
13/10/25
5 / 5
The content is very interesting.
LAURENCE E.
13/10/25
5 / 5
Very interesting and constructive training
JUSTINE D.
13/10/25
5 / 5
Very good 3 pleasant and instructive days
CHRISTELLE C.
06/10/25
5 / 5
Renée is captivating, a lot of information in 3 days, at no time did we lose interest.
PAWEL B.
06/10/25
4 / 5
Very interesting, lots of role-playing and case studies
SAMIRA N.
06/10/25
5 / 5
Very good
ZAHRA B.
06/10/25
5 / 5
Useful training and top-notch trainer
LÉA R.
06/10/25
4 / 5
Interesting content for my first training course as a manager. I would have appreciated an even longer course to increase the number of practical exercises.
GREGORY G.
06/10/25
4 / 5
Very interesting training and perfectly adapted teaching methods. The idea of role-playing is excellent.
YOANN J.
06/10/25
4 / 5
Rich, comprehensive contentGood teaching methods. Lots of role-playing to apply the concepts covered in class
BENJAMIN L.
29/09/25
5 / 5
very well done
FREDDY C.
29/09/25
4 / 5
Content very pleasant to follow but not based on real facts
VALÉRIE D.
29/09/25
5 / 5
Very pleasant and comprehensive approach. Very attentive.
CAROLINE R.
29/09/25
4 / 5
Thank you very much
SEBASTIEN P.
29/09/25
5 / 5
A lack of practical experience in our role as Manager
FUCHS HANDE Y.
29/09/25
5 / 5
It was really comprehensive, detailed training with a high level of pro-activity supported by many examples. Thanks Claud for sharing his extended knowledge with us.
OLIVIER M.
29/09/25
5 / 5
Excellent training to help you get to grips with your new role as manager
VICENS OCEANE L.
29/09/25
5 / 5
Very good continuity and good teaching
PIERRE-YVES M.
29/09/25
5 / 5
Comprehensive training and a very good trainer
ARTHUR R.
29/09/25
5 / 5
The trainer took a very good approach and was pleasant from the first to the last day.
SANDRINE P.
22/09/25
5 / 5
The facilitator, Elisabeth, has written a comprehensive content for the training course. She puts people at ease and the exercises she proposes are adapted to everyone on the course.
NICOLAS R.
22/09/25
5 / 5
Super trainer, very good at listening and sharing experiences!
CHARLOTTE C.
22/09/25
4 / 5
The content met my expectations, but I would have liked to go into more detail on each subject and have more practical examples.
AGNES L.
22/09/25
5 / 5
Very good sequencing and pace of training
JENNY C.
22/09/25
5 / 5
The course enabled me to acquire additional knowledge about the management profession as well as about myself. Karine listened to our needs, answered our questions and passed on her knowledge of management and human relations. She got us involved by putting us in situations. I came away with a wealth of new knowledge.
STÉPHANE B.
22/09/25
5 / 5
Full training ,
ADRIEN D.
22/09/25
5 / 5
the course content is very satisfactory and the teaching is perfect
MARIE-LAURE B.
22/09/25
4 / 5
I would have liked to know beforehand about the 3 days and more exercises on, for example, conflict management between manager and employee.
ALICE D.
22/09/25
5 / 5
Great content and lots of practical examples
SADIA J.
22/09/25
5 / 5
The training was excellent, but above all it was informative: the materials used and the role-playing helped me to get to grips with different situations, and I came away feeling confident about my new role as manager.
FLAVIEN G.
22/09/25
4 / 5
Lots of practical examples, warm and friendly atmosphere.
ANNE FLORE G.
01/09/25
5 / 5
Very good
ANNE-SOPHIE D.
01/09/25
5 / 5
Comprehensive course. The only downside was that the content of the morning of the 3rd day on speaking and holding a meeting was less useful to me, as it was on management and team management that I needed the most help.
ROMAIN S.
01/09/25
5 / 5
the teaching content was very well balanced between theory and practical case studies
MICHÈLE L.
01/09/25
5 / 5
Very interesting, the exercises forced me to take part and that's enriching for introverts.
FLORENT C.
01/09/25
4 / 5
An interesting session. The participants perhaps lacked a bit of managerial experience to discuss certain issues.
LARISSA V.
01/09/25
5 / 5
comprehensive, varied and dynamic content
MANON L.
25/08/25
5 / 5
A lot of practical application, concrete cases adapted to our situationsTraining very interesting and very well run
PATRICIA L.
25/08/25
4 / 5
Very good presentation Rich educational content Very good team dynamics Lots of examples Very good time management by the presenter Lacks a few bibliographical references or more examples of more detailed tools
ALEXANDRE S.
25/08/25
5 / 5
Very rewarding, a good working group, respect for timing. Lots of activities and practical work. Perfect!
ADELINE M.
25/08/25
5 / 5
Very well-paced and progressive. The scenarios are relevant. Renée knows how to subtly open our eyes and challenge us with kindness.
YANN L.
25/08/25
5 / 5
Carine's training was very well organised. Lots of examples and analogies which really helped me to understand.
JEAN-MARC A.
25/08/25
5 / 5
Extremely interesting training. I think I've learnt some new techniques and management ideas from it.
VALENTIN B.
25/08/25
5 / 5
Very informative and I learned a lot
ANA F.
28/07/25
5 / 5
The facilitator gave us a lot of interesting tools that we now need to put into practice to improve. It was very interesting, dynamic and rich in emotion. It was a real self-questioning exercise that can only help us evolve as managers.
YVES J.
28/07/25
5 / 5
The exercise of organising the meeting (travel arrangements) was done 6 times. 3 plus another exercise would have been preferable.
ELISE L.
28/07/25
5 / 5
The exercises are similar in approach, but a variation on the exercises could be even more stimulating!
SEAN E.
28/07/25
4 / 5
Very interesting and interactive, we could even go further in the exchange of stories/situations experienced by the participants.
GWENDOLINE P.
28/07/25
5 / 5
Very rich learning experience in terms of both content and role-playing. A coach who listens and is relevant
JULIEN J.
30/06/25
5 / 5
The content met all the expectations of the course. In a very visual format, the course highlighted a lot of situations and was therefore able to respond to many real-life situations. A special mention goes to the trainer, who was brilliant. I'd definitely recommend this course.
VERHOEVEN LYDA D.
30/06/25
5 / 5
I'd like to express my complete satisfaction with this course and the quality of the trainer's support. Thanks to this experience, I was able to better define myself, better understand my strengths and areas for improvement, and above all learn to position myself where I can be most effective. This training really helped me to gain confidence and clarity in my career path. Thank you for this wonderful opportunity for development.
CÉLINE G.
30/06/25
5 / 5
Very interesting and dynamic training. The fact that we were in a small group (4 people) encouraged discussion and participation.
3d
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